Garden
Check availability

Reviews of Grand Sierra Pines Baguio

4 out of 5
Grand Sierra Pines Baguio
South Outlook Corner, C. Arellano St, Baguio

Reviews

8.8

Excellent

Rating 10 - Excellent. 60 out of 128 reviews" "
Rating 8 - Good. 56 out of 128 reviews" "
Rating 6 - Okay. 7 out of 128 reviews" "
Rating 4 - Poor. 4 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great and polite. Generous in toiletries and bar stocks. Buffet breakfast is delicious as well.
Stayed 2 nights in Feb 2024

8/10 Good

Jovencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good service and friendly staff.
Stayed 1 night in Feb 2024

6/10 Okay

Shane

Travelled with partner
Liked: Cleanliness, staff & service
Good food selection on the breakfast buffet but the room we stayed in had dark lighting and carpet needs to be replaced with wood flooring. Can hear other guest talking from other rooms.
Stayed 2 nights in Jan 2024

10/10 Excellent

OFELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing Buffet is sufficient Overall 9 percent good
Stayed 2 nights in Nov 2023

10/10 Excellent

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Property was really clean and food was good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kendall

Stayed 3 nights in May 2023

8/10 Good

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s a construction across the street and they should work during the day instead at night where we couldn’t sleep well because of the noise but overall the hotel itself is newer than the rest in the area and breakfast is different daily.
Stayed 3 nights in May 2023

8/10 Good

PAUL ANDREW S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like Baguio here
This hotel is unlike most hotels in Baguio. It is beatifully situated on a mostly quiet hill road. Unfortunately, there is an ongoing construction site in front but overall, the noise was tolerable. The staff were very courteous and helpful. The breakfast buffet included was superb. Some low points were a broken exhaust fan on our original room (they moved us to a bigger room) and a stain on one of the bedsheets (they replaced it immediately) Overall, wonderful hotel
Stayed 2 nights in Mar 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

F D K

Stayed 2 nights in Apr 2022

8/10 Good

marie cielo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but very late check in
We just stay for overnight since it was fully booked the next day. The service was quite nice and the food was okay however, the check was so late at 4:30 pm. This was the first time that I experience that the check in time was so late
Stayed 1 night in Feb 2022

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

marie antoinette

Liked: Staff & service
Could be improved
First time to stay in this hotel. Upon arrival, you are greeted by courteous and helpful guards at the basement parking. Check in was a breeze, front desk staff was quick and efficient. Hotel location was excellent and was near parks and great restos. Room was big and had a huge balcony eith a great forest view. However, bathroom needs to be improved. There was a constant leak on our bathroom floor that looked like it came from the bidet. Bathroom tiles also need some good scrubbing.
Stayed 2 nights in Feb 2022

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly! Clean and the best staff!!!
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Johanna -Front Office Manager on 3 Mar 2020
Hi Ma'am/ Sir, Thank you for your feedback. Hope to host you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very generous with toiletries but may have overlooked to provide extra bathroom tissue so we had to call to request for a refill. But overall, we love the place. Very clean and with friendly staff.
Stayed 1 night in Jan 2020
Response from Johanna- Front Office Manager on 3 Mar 2020
Hi Ma'am/ Sir, Thank you for this constructive review. This will be shared with the team i order to improve our service further. Your feedback is important to us and we are grateful of your time in letting us know your experience.

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect! From our room, the garden, the breakfast.
Stayed 2 nights in Jan 2020
Response from Johanna- Front Office on 3 Mar 2020
Hi Sir. Eugene, Thank you for the perfect score. We are glad to hear your positive feedback. Looking forward to your next stay!

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Patricia Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Joh-Front Office Manager on 3 Mar 2020
Hi Ms. Patricia Ana, Thank you for the perfect rating. We are pleased to know that your stay was pleasant. Do stay with us again soon!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Joh- Front Office Manager on 3 Mar 2020
Hi Ms. Ana, Thank you for the wonderful rating. We look forward to hosting you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location, poor front desk experience.
Poor front desk experience. Steak was so hard it damaged the filling on my tooth. Great Location walkable to tourist sites. Good new year set up.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2019

8/10 Good

Marc, Vancouver Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. Pine trees all around. Lots of open spaces. Breakfast buffet should include bacon and pancakes.
Stayed 3 nights in Dec 2019

8/10 Good

Allan Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok. But breakfast food could be better.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Johanna- Front Office Manager on 20 Nov 2019
Thank you for staying with us. We greatly appreciate your good rating of the property. We wish to host you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located. Our stay is very relaxed and enjoyable. They serve nice breakfast, whatever is fresh in Baguio. Staff are friendly and helpful. We’ll be back😊.
Stayed 2 nights in Oct 2019
Response from Johanna- FRont Office Manager on 8 Nov 2019
Thank you for taking the time to share with us your wonderful experience. We hope to be able to host your future Baguio visits :) Best regards from the entire Sierra Pines Family!

8/10 Good

Raihan Binti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Johanna Lopez- Front Office Manager on 25 Oct 2019
Thank you for choosing Sierra Pines Baguio! We look forward to hosting you again soon.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of nature, good placement away but near enough to city activity for convenient travel.
Stayed 3 nights in Sep 2019
Response from Johanna Lopez- Front Office Manager on 25 Oct 2019
Hi Christian, Thank you for taking the time to share with us your feedback. We are glad that you enjoyed the view during your stay. We are excited to welcome you again in the future!

8/10 Good

Maria Katrina

Liked: Cleanliness, staff & service, room comfort
Improve your internet connection
My whole stay is ok except that they have no better internet connection and heater in the room.
Stayed 3 nights in Aug 2019
Response from Johanna Lopez- Front Office Manager on 25 Oct 2019
Hi Maria Katrina, We would like to express our gratitude for your time in giving us a valuable insight about your stay. Rest assured that your comments are well taken note of. We look forward to hosting you again soon.

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and homey. Food was excellent.
Stayed 1 night in Sep 2019
Response from Johanna- Asst.Front Office Manager on 10 Sept 2019
Hi Ms. Hilda, Thank you for taking the time to let us know your feedback about your stay. We are grateful that you have chosen Grand Sierra Pines Baguio on your Baguio visit. Looking forward to welcome you again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all nice..
Stayed 1 night in Aug 2019
Response from Johanna- Asst. Front Office Manager on 9 Aug 2019
Thank you for choosing Grand Sierra Pines Baguio. We hope you had a wonderful stay! Looking forward to host you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Aircon problem stress us up!
The place & ambiance is good, food is great, cleanliness and the place is superb! Nothing to complain except for the 2 aircons broken. 2 2 nights of no cold aircon its broken! But they did transfer us to a better and colder room after we get mad and complain. The off part is instead of offering us 4 fans so we will feel comfortable and cold they should have told us they will transfer us right away....if i didn’t complain and get mad with them they wont transfer us. Staff should be trained well in case these things happened again. Offer your guest the best you can give cause guest paid for their stay.
Stayed 2 nights in Jun 2019
Response from Johanna- Asst. Front Office Manager on 9 Aug 2019
We would like to take this opportunity to express our gratitude for your time in sending us a review. We are glad that the place and ambiance lived up to your expectation. As for the aircon problem, we would like to express our apologies for this inconvenience. Rest assured that your concerns and suggestions are well noted. We will work more on improving where we fell short on this stay and we will ensure that this will not happen again. Thank you and best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to relax!
Stayed 2 nights in Jun 2019
Response from Johanna-Front Office on 21 Jun 2019
Thank you for taking the time to give us your feedback. We look forward to hosting you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Johanna- Front Office Asst. Manager on 13 Jun 2019
Hi Jason, Thank you for choosing Sierra Pines Baguio as your Home in Baguio during your vacation. We look forward to hosting you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2019
Response from Johanna- Asst. Front Office Manager on 1 May 2019
Thank you for staying with us. We hope to host you again soon! Best regards from Grand Sierra Pines Family

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice. Clean and would come back again
Stayed 1 night in Feb 2019
Response from Johanna- Asst. Front Office Manager on 1 May 2019
Thank you for your positive comment regarding your stay. We hope to host you again soon! Best regards from Grand Sierra Pines Family

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can compare it to a five-star hotel! Surely we are going to check-in to this hotel the next time we visit Baguio. Everything was superb!
Stayed 2 nights in Mar 2019
Response from Johanna- Asst. Front Office Manager on 1 May 2019
Thank you for your positive comment regarding your stay. It is motivating to know that you consider staying with us again on your next visit to Baguio. Looking forward to host you again soon! Best regards from Grand Sierra Pines Family

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
It would be best if towels and robes are soft.
Stayed 3 nights in Feb 2019

10/10 Excellent

Micay, Cavite, Philippines 🇵🇭

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, good staff, good hotel!👏👏👏
Stayed 1 night in Feb 2019
Response from Joh- Rooms Reservation Officer on 14 Feb 2019
Thank you Micay! We hope to host you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff was great and the buffet was great would stay here again
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel fun there enjoying things to see and do.allways staff on hand ,food was fantastic.
Stayed 1 night in Dec 2018
Response from Johanna-Rooms Reservation Officer on 9 Jan 2019
THe entire Grand Sierra Pines Family extends our warmest gratitude for your positive feedback. We are glad that you enjoyed your stay. Looking forward to host you agin soon!

10/10 Excellent

Rhoda, Glendale CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Larry, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Staffs are very nice and accommodating. They made me feel very comfortable even at the very start. Nice view as well.
Stayed 1 night in Nov 2018
Response from Johanna-Rooms Reservation Officer on 18 Nov 2018
Hi Larry, Thank you for appreciating the little things that we do for you. We hope that you enjoyed your brief stay with us and we look forward to hosting you again in the near future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018
Response from Rooms Reservation on 18 Nov 2018
Thank you for staying with us. We hope you had a wonderful stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, quiet location. Cant wait to go back again.
Stayed 2 nights in Oct 2018
Response from Johanna-Rooms Reservation Officer on 18 Oct 2018
Thank you for taking the time to write us a review. We are pleased that you enjoyed your stay. Looking forward to host you again!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Joh- Rooms Reservation Officer on 7 Oct 2018
Hi Gerard, Thank you for taking the time to rate your stay with us. Hope to host you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promising!
The hotel is promising. Their service is superb. Soooo kind staff. We will stay again soon.
Stayed 1 night in Sep 2018
Response from Joh- Rooms Reservation Officer on 7 Oct 2018
Thank you for sending us a review. We are pleased to know that you find the service superb. Our gratitude for considering Grand Sierra Pines for your next visit!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Grand Sierra Pines on 7 Oct 2018
Thank you for staying with us!

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience..hot breakfast could have been served hotter...had an issue with the room and hotel resolved it quickly!
Stayed 2 nights in Aug 2018
Response from Johanna-Rooms Reservation Officer on 6 Sept 2018
Hi Ms. Cristina, Thank you for taking the time to share with us your experiences and comments regarding your stay. We would like to apologize for the inconvenience. We hope to provide a better service on your next stay. Have a great day ahead!