Bach Thong Trip

Slater and his team treat people well and everyone remembers you , excellent breakfast and quiet will be back next trip to hanoi

The Oriental Jade is a beautiful boutique hotel. While we there only one night, our experience was quite memorable. We checked in late and headed to the rooftop bar for a late night snack and a nightcap. The views of Hanoi and the lake were amazing. The grilled chicken skewers were very tasty and the cocktails were too. We needed to leave early morning so the staff made arrangements for us to get early access (15 minutes) for breakfast. Due to a scheduling snafu with a tour operator, we were not able to be picked up at the hotel and told to walk 5 minutes with our heavy luggage to a meeting point. Harry, the bellman, insisted that he help us and walked our large suitcases and us to the meeting point which was about 600 meters away. That is service!! Our only regret is that we didn’t have more time there, so we will definitely book at this hotel on our next visit to Hanoi.

The staff were excellent—friendly, fluent in English, and always quick to assist with any request. The hotel itself was beautiful, with a charming balcony overlooking the streets of the Old Quarter that made us feel like locals right away. Breakfast had some hits and misses: the crepes were delicious and became our daily favorite, while other items, like the Danish pastries, could use improvement. My husband did experience some food sickness, possibly from the salami, though I was unaffected. Overall, despite the food needing some refinement, we enjoyed our stay thanks to the welcoming staff, comfortable room, and great location.

The staff and location were great

​We stayed at Hotel du Lac Signature for one night before traveling to Sapa, and it was absolutely perfect. Every detail—from the prime location and pristine rooms to the delicious breakfast and relaxing spa—exceeded our expectations. ​The staff were incredibly kind, but special thanks must go to the Guest Manager, Rose. Her exceptional service was truly commendable and made our stay stand out. Honestly, the service level here felt even superior to the 5-star Hotel de la Coupole we visited in Sapa. ​My spouse and I are already planning a return trip to Hanoi just to stay here again. Highly recommended!