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Language barrier (maybe). Would be better if you can speak Japanese. When we asked for a taxi, they just point it out. But they called a taxi for another Japanese customer.
There is both indoor and outdoor onsen which are wonderful. Breakfast is very good. Free parking. Only wifi is not quite working well in the room and staff did not know much English.
Despite the high price, the facility was old and the service was poor.
The food was not good as I expected.
Totaly disappointed.
高いのに、コロナ対策もいまいちだし、サービスも残念。
肝心の食事は写真がいいだけに期待しましたが、食べてみると味付けは残念。。。
特にスイーツがおいしいものがなかった。