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Reviews of Wingate by Wyndham Youngstown/Austintown

2.5 out of 5
Wingate by Wyndham Youngstown/Austintown
5570 Patriot Blvd, Austintown, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 194 out of 374 reviews" "
Rating 8 - Good. 89 out of 374 reviews" "
Rating 6 - Okay. 44 out of 374 reviews" "
Rating 4 - Poor. 24 out of 374 reviews" "
Rating 2 - Terrible. 23 out of 374 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable. Room was clean and stocked with coffee & condiments, extra toilet paper and towels. Continental breakfast was pretty good too.
Stayed 1 night in May 2024
Response from Amanda-General Manager on 9 May 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your bed comfortable and your room clean and well-stocked with amenities. Providing a cozy and convenient experience is always our top priority.We're also glad to know that you enjoyed our continental breakfast offerings. Our team works hard to ensure a variety of options to start your day on a satisfying note.We appreciate your kind words and hope to welcome you back for another pleasant stay in the near future.

4/10 Poor

steven, COMSTOCK PARK

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Amanda-General Manager on 7 May 2024
We appreciate you taking the time to provide feedback on your recent stay. We regret to learn that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so we can address them appropriately. If you would be willing to share additional details about your stay, please feel free to contact us directly. We value your feedback and hope to have the opportunity to improve your experience in the future. Thank you for choosing to stay with us.

4/10 Poor

Janaki, Hawthorn Woods

Disliked: Cleanliness, property conditions & facilities
Service is ok, the facility is not clean
Stayed 1 night in May 2024
Response from Amanda-General Manager on 7 May 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. Providing a clean and comfortable environment is of utmost importance to us, and we apologize for falling short in this regard. Your comments will be shared with our housekeeping team to address any areas of concern and to ensure that our cleanliness standards are consistently met. We appreciate your honesty and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really surprised by how clean and helpful the staff were. Will definitely stay here again. Easy on and off interstate. Restaurants and entertainment within walking distance
Stayed 1 night in May 2024
Response from Amanda-General Manager on 7 May 2024
Thank you for your fantastic review and for choosing to stay with us! We're thrilled to hear that our cleanliness and attentive staff exceeded your expectations. Making your stay enjoyable and comfortable is our top priority, and we're delighted to know we hit the mark. We're also glad you found our location convenient and enjoyed the nearby dining and entertainment options. We can't wait to welcome you back for another wonderful stay!

8/10 Good

Ian

Liked: Cleanliness, staff & service
This hotel is convenient to I-80. It is a clean, no frills place to stay. The rooms I’ve been in are all spacious and comfortable. I will say that it’s noticeably aging and not quite like some of the other Wingate hotels where I have stayed in the past. Faucets could stand to be replaced or repaired and there are noticeable areas of paint peeling, cracked sinks, furniture and doorways in the rooms that have been banged up, etc. However, I will stress that it is clean, comfortable and adequate for my needs. I would stay here again if I am in the area. It is a good value for the price.
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 30 Apr 2024
Thank you for sharing your detailed feedback with us. We're glad to hear that you found our hotel to be conveniently located and appreciated the spacious and comfortable rooms during your stay. Providing a clean and comfortable experience for our guests is always our top priority.We appreciate your constructive comments regarding the aging aspects of our property. Rest assured, your feedback has been shared with our management team, and we are actively working on improvements to enhance our guests' experience. We understand the importance of maintaining our facilities to the highest standards, and we apologize for any inconveniences caused by the aging elements you mentioned.It's wonderful to know that despite these observations, you found our hotel to be a good value for the price and that you would consider staying with us again if you're in the area. Your satisfaction means a lot to us, and we look forward to the opportunity to welcome you back and provide you with an even better experience in the future. Thank you again for choosing to stay with us

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 30 Apr 2024
Thank you for taking the time to leave us feedback! We're glad to hear that you had a positive experience during your stay with us. Our goal is to provide all our guests with a great experience, so we're delighted that we could meet your expectations.If there's anything specific you enjoyed or if there are any areas where you think we could improve, please feel free to let us know. Your feedback helps us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another great stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda-General Manager on 30 Apr 2024
hank you for taking the time to leave us a positive review! We're thrilled to hear that you had such a wonderful experience during your stay with us.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Joel, Any city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. The lady that worked at breakfast was very friendly and kind. I would stay again.
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 30 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had a comfortable stay with us and that our breakfast staff made a positive impression on you. Providing exceptional service and creating a welcoming atmosphere for our guests is always our top priority.We're delighted to know that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable experience.Thank you for choosing to stay with us, and we can't wait to host you again soon!

10/10 Excellent

Johanna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the suite. Excellent customers service at front desk. Clean room and comfortable beds. Easy access to the highways so it was perfect for a quickly night’s stay during our road trip.
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 30 Apr 2024
Thank you for your outstanding review! We're delighted to hear that you had such a positive experience during your stay with us. Providing great value, excellent customer service, and comfortable accommodations are top priorities for us, and we're thrilled that we could meet your expectations in all these areas.It's fantastic to know that our location was convenient for your road trip and that you found our suite to be comfortable and clean. We appreciate your kind words about our front desk team, and we'll be sure to pass along your compliments to them.We're grateful for your feedback and your decision to stay with us. If you ever find yourself in the area again, we would love the opportunity to welcome you back for another enjoyable stay. Thank you for choosing us, and we look forward to hosting you again soon!

10/10 Excellent

Erik

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 30 Apr 2024
We greatly appreciate you taking the time to leave us such a positive review and awarding us a perfect rating! Your feedback means a lot to us, and we're delighted to hear that you had an excellent experience during your stay with us.It's wonderful to know that you found your stay enjoyable, and we're thrilled that we could meet your expectations in all aspects of your visit. Our team works hard to provide exceptional service and ensure that our guests have a comfortable and memorable stay, so it's truly rewarding to receive your kind words.Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

ANDRI

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Extremely comfort beds. Nice breakfast. Free parking
Stayed 3 nights in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and that our hotel met your expectations.We're glad you found our location convenient and that you enjoyed a comfortable night's sleep on our beds. Providing a relaxing and restful environment is important to us, so we're pleased that you found our beds extremely comfortable.We're also delighted that you enjoyed our breakfast offerings and that our complimentary parking added to the convenience of your stay.Your perfect rating means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your continued comfort and satisfaction.

10/10 Excellent

JOSEPH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the Hyw. We had pre paid so check in was very smooth and our room was ready. The room was on the 4th floor and faced the front of the building. It was a spacious suite with a sitting room with a sofa and occasional chair with Tv. Very nice. Hardwood floors through out and very nice oak trim. The bedroom had a king bed with two side tables and a Tv. The whole suite was very clean and even smelled clean. The air conditioning worked very well a central unit NOT a window shaker! Cycled on and off all nigh as required and not noisy. The bathroom was also very nice a large vanity where the sink was and a combination tub shower. Water was almost instantly hot with lots of preasure. 👍 Breakfast had coffee , decaf and high test, hot water, hot and cold cereal, eggs with sausage patties, and biscuits. There was an assortment of fresh fruit, bagels and muffins and jams and peanut butter. And some sweet cinnamon rolls. There was nothing lacking in this breakfast area. The lady overlooking it was on top of every thing and nothing was over looked , outstanding job!!! We have never stayed at this brand of hotel before but will certainly be looking for them in the future! 10/10 from us great job folks!
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you so much, Joseph, for sharing such a detailed and glowing review of your recent stay with us! We're thrilled to hear that you had such a wonderful experience and that our hotel exceeded your expectations.We're delighted that you found our location convenient and that your check-in process was smooth. It's fantastic to hear that you were impressed with the spaciousness and cleanliness of your suite, as well as the hardwood floors and oak trim. We're also pleased that you found our air conditioning system efficient and quiet, providing you with a comfortable night's sleep.Furthermore, we're glad that you enjoyed our breakfast offerings and that our team member overseeing the breakfast area provided outstanding service. Your compliments will be passed along to them as recognition of their hard work.It's wonderful to hear that you're now a fan of our brand, and we can't wait to welcome you back in the future! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Safe travels!

6/10 Okay

Sandra

Liked: Staff & service
The room was a very good size, clean but dated. The area was what one would expect right off the highway. The place was very good for a one night on the way somewhere but I would not want to spend more time. However of the choices in this area this was better than many at this price point. Staff was very nice
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our room spacious and clean, although we apologize if the décor seemed dated to you. We appreciate your understanding regarding our location, which offers convenience for travelers but may lack some of the amenities of more central areas.We're pleased to know that you found our hotel suitable for a one-night stay and that you found our staff to be very nice. Providing friendly and helpful service is important to us, and we're glad that we could make your stay more enjoyable.Your comments are valuable to us as they help us identify areas where we can improve. We'll certainly take your feedback into consideration as we strive to enhance the overall experience for our guests.If you ever find yourself in the area again, we hope you'll consider giving us another chance to exceed your expectations. Thank you for choosing to stay with us.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for taking the time to leave us a perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your continued comfort and satisfaction.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was mostly clean, but some what dated. Enjoyed the stay
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you enjoyed your stay overall. We strive to maintain a clean and comfortable environment for all our guests, and we're pleased that you found it mostly clean during your visit.We appreciate your comment about the dated aspects of our property. We're continuously working to update and improve our facilities to ensure a more modern and enjoyable experience for our guests.Your feedback is valuable to us as it helps us to identify areas where we can make enhancements. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything specific you would like to see improved upon your next visit, please don't hesitate to let us know. We're here to ensure your satisfaction.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is what we strive for.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your experience or anything we can do to make your next stay even more enjoyable, please feel free to let us know. We're here to ensure your continued satisfaction.

10/10 Excellent

fuqoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered egg and sausage and french toast type breakfast. The rooms had decent beds and pillows that's very important. My room was a suite it had a living room and bedroom...I paid 107 dollars and it's better than what I'm used to. The sheets were high thread count. I was very pleased.
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed our breakfast offerings and found the variety of options satisfying. Providing a comfortable and enjoyable dining experience is important to us, and we're thrilled that it contributed to your overall satisfaction.It's also fantastic to hear that you found our rooms to your liking, particularly appreciating the quality of our beds and pillows. Ensuring our guests get a restful night's sleep is a priority for us, and we're glad we could meet your expectations in this regard.We're thrilled that you found value in your stay with us, especially considering the affordable rate you paid. Your satisfaction is our utmost reward, and we're grateful for your kind words.We look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. We're here to ensure your continued comfort and satisfaction.

10/10 Excellent

Inga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for your glowing review! We're thrilled to hear that your experience with us was nothing short of perfect. Providing our guests with exceptional service and a memorable stay is always our goal, and it's incredibly rewarding to know that we hit the mark during your visit.Your perfect rating means the world to us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another flawless stay in the future. If there's anything specific you loved about your experience or anything we can do to make your next stay even more enjoyable, please feel free to share. We're here to ensure your continued satisfaction.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and efficient.
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for sharing your fantastic feedback! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing friendly and efficient service to all our guests, and it's fantastic to know that we succeeded in making your stay enjoyable.Your perfect rating and kind words are greatly appreciated and serve as motivation for us to continue delivering exceptional hospitality to all our guests. We hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for taking the time to leave us a perfect rating! We're thrilled to know that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations.If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean, quiet place to stay and also offered a nice breakfast!
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 17 Apr 2024
Thank you for your excellent review! We're delighted to hear that you had a pleasant and comfortable stay with us. Maintaining a clean and serene environment is a top priority for us, and we're thrilled that you found our accommodations to your satisfaction.We're also glad that you enjoyed our breakfast offerings. Providing a delicious and satisfying breakfast experience is important to us, and we're pleased that it added to your overall enjoyment of your stay.Your perfect rating and positive feedback mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything else we can do to make your next visit even more delightful, please don't hesitate to let us know.

10/10 Excellent

roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room had a separate room for the bedroom!
Stayed 1 night in Apr 2024
Response from Amanda-General Manager on 8 Apr 2024
Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that our guests have a comfortable and memorable experience, and we're delighted that you appreciated the separate bedroom in your room. It's wonderful to know that it added to the comfort and convenience of your stay. We hope to welcome you back again soon for another excellent stay!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 8 Apr 2024
Thank you for taking the time to leave your feedback. We greatly value your input and are committed to continuously improving our services. We apologize if your experience did not meet your expectations. Your satisfaction is our top priority, and we would like to learn more about your specific concerns to address them accordingly. Please feel free to contact our management team directly so that we can discuss your feedback further. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

4/10 Poor

Lisa, Canton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went into the room at night. The room was dark and I couldn’t find a light switch. Finally found it. The 2 lamps by the bed were unplugged. When I woke up and saw all the filth on the laminate floor I was so disgusted. I then went into to take a shower and slipped and fell. There is no strips in bottom of tub. The tub did not drain and it was so slippery I was afraid to try to get out. I called the front desk. Lady totally blew me off .. then spoke to GM asked for an incident report. I went to the hospital right away and I have a broken ankle. My attorney is handling this situation. I couldn’t get a phone number for the Corp that owns the Hotel. I did take pictures. It was filthy and obviously no one cleaned the tub after the water drained. It took a half hour.
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 8 Apr 2024
We appreciate you taking the time to share your experience with us, as it helps us to continually improve our services. We're sorry to hear that your stay did not meet your expectations. We take the safety and comfort of our guests very seriously, and we regret any inconvenience you may have encountered.Please be assured that we have addressed your concerns with our team to ensure that necessary measures are taken to prevent similar incidents in the future. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or discomfort you experienced during your stay.If you have any further questions or concerns, please do not hesitate to reach out to us directly. We would welcome the opportunity to discuss your experience further and to assist you in any way we can. Thank you for bringing this matter to our attention.

6/10 Okay

Heather, Naples

My room furniture and carpet are old, outdated and in need of renovation.
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 27 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable insights as they allow us to continually improve our services.We sincerely apologize for any inconvenience you experienced regarding the condition of your room furniture and carpet. Please rest assured that your comments have been duly noted, and we will address these concerns promptly with our maintenance and housekeeping teams. Ensuring our guests' comfort and satisfaction is our top priority, and we regret if we fell short of meeting your expectations in this regard.We hope that despite this issue, you were able to enjoy other aspects of your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to provide you with an improved experience that exceeds your expectations.Thank you once again for your valuable feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hardwood floors were nice/ different
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 25 Mar 2024
Thank you very much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and that the hardwood floors added a unique touch to your experience.At Wingate Youngstown/Austintown, we strive to provide our guests with exceptional service and a memorable stay, and it's fantastic to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 25 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you found our location convenient during your stay. Providing easy access to attractions and amenities is something we strive for, and we're delighted it made your experience even better. We hope to welcome you back soon for another outstanding stay!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice!! Some hair in the shower but other than that it was clean! Beds were comfy!
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 25 Mar 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our room very nice and that you enjoyed the comfort of our beds. Your feedback regarding the cleanliness is duly noted, and we apologize for any inconvenience caused. Rest assured, we'll address this with our housekeeping team to ensure a consistent standard of cleanliness going forward.We appreciate your high rating and hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and courteous. Great location, access to freeway
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 21 Mar 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our staff to be helpful and courteous. Providing exceptional service is at the heart of what we do, and it's always rewarding to know that our efforts have made your stay memorable.We're also delighted that our convenient location suited your needs perfectly, offering easy access to the freeway. We understand the importance of a seamless travel experience, and we're glad to have contributed to that.Should your travels bring you back to our area, we would be honored to welcome you again for another fantastic stay.

6/10 Okay

Daniel

Travelled with partner
The suite we stayed in was very large, but is very dated and worn and in need of a renovation. The offerings for breakfast were very disappointing and not very tasteful.
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 21 Mar 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your valuable insights as they help us continuously improve our services.We are glad to hear that you found our suite spacious; however, we apologize for any inconvenience caused by its dated condition. Please know that we are actively working on plans for renovations to enhance our guests' overall experience.We regret to learn that our breakfast offerings did not meet your expectations. Your comments have been shared with our culinary team for review and improvement. We are committed to providing a delightful dining experience for all our guests, and we will strive to make necessary adjustments.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to achieve.

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 8 Apr 2024
Thank you for taking the time to leave such a glowing review! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet and exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted to know that we achieved that during your visit.Your perfect rating of 5 out of 5 means the world to us and serves as a testament to the hard work and dedication of our entire team. We will be sure to share your kind words with them, as it will surely brighten their day.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 1 night in Mar 2024
Response from Amanda-General Manager on 12 Mar 2024
Thank you so much for taking the time to share your experience! We're delighted to hear that our staff made your stay enjoyable. Providing friendly and helpful service is at the heart of what we do, and it's wonderful to know that we met your expectations. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Nicholas M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stair carpeting….beyond worn out, clean but way to old.
Stayed 3 nights in Feb 2024
Response from Amanda-General Manager on 5 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us to continually improve our services.We are pleased to hear that you found our hotel clean, and we appreciate your positive rating. However, we sincerely apologize for any inconvenience you experienced with the worn-out stair carpeting. Your concerns have been taken seriously, and we are actively working on addressing this issue.We understand the importance of maintaining a fresh and inviting environment, and we are currently exploring options to update the stair carpeting to ensure a more comfortable and aesthetically pleasing experience for our guests. Your feedback has prompted us to reevaluate and prioritize the necessary improvements.We hope to have the opportunity to welcome you back in the future, and we assure you that we are committed to providing an even better experience during your next stay.Once again, thank you for choosing our hotel and for sharing your thoughts with us.

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
close to restaurants
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Mar 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel and that our proximity to restaurants added to the convenience of your visit.Our team is committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. It's fantastic to know that our location met your expectations, and that you found a variety of dining options nearby.We appreciate your kind words and the 5 out of 5 rating. It motivates us to continue delivering excellent service and maintaining high standards for our guests.We hope to welcome you back to our hotel in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know. We strive to make each stay memorable and tailored to our guests' needs.Thank you again for choosing our hotel, and we look forward to hosting you again soon.

8/10 Good

Heidi, Mooresville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice property and friendly staff. Rooms were quiet. I would recommend getting a room facing the back of the property. Rooms to the front have a lot of light coming in at night from the well lit Parking lot.
Stayed 2 nights in Feb 2024
Response from Amanda-General Manager on 27 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your detailed review and are pleased to hear that you found several aspects of your experience enjoyable, including our convenient location, cleanliness, and the value we provide.However, we sincerely apologize for the inconvenience caused by the condition of the couch in your room. Your comments regarding its cleanliness and comfort are concerning, and we regret that it did not meet your expectations. Please rest assured that we have taken immediate action to address this issue, and our maintenance team will inspect and replace the couch as necessary to ensure the comfort of our guests in the future.We value your input regarding the breakfast quality and the bed rating, and we are glad to hear that you found these aspects satisfactory during your stay.We hope that despite this setback, you will consider staying with us again in the future. Please do not hesitate to contact us directly if there is anything further we can assist you with.

6/10 Okay

Sherry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv station listing, shower/bathing in unit above me VERY loud. Otherwise a clean place to stay and pet friendly. Very neat room. Love no carpet and old draperies as they are allergen habitat.
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 27 Feb 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your perspective and are glad to hear that you found our hotel to be clean, pet-friendly, and enjoyed the neatness of your room. We strive to create a comfortable environment for all our guests.We apologize for the inconvenience regarding the lack of TV station listing and the noise from the shower/bathing in the unit above you. Your concerns have been duly noted, and we will address them with our team to ensure that we can improve the overall experience for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Brylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amanda-General Manager on 27 Feb 2024
Thank you so much for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you thoroughly enjoyed your stay with us.Our team works tirelessly to ensure that every guest experience is exceptional, and your positive review reaffirms the hard work we put in every day.We look forward to welcoming you back to our hotel in the near future, and please don't hesitate to reach out if there is anything we can assist you with.

8/10 Good

Joslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Let me first say I would not stay here again. However, it’s only because it’s a pet friendly hotel that had an early morning barking dog and too many people up at 3-4 AM with the slamming door jolting me awake often. Not very sound proof. The place is clean and the bed was comfortable. So if you don’t mind animals and inconsiderate people then this place will work for you.
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 16 Feb 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us to continually improve the guest experience.We're truly sorry to hear that your stay fell short of your expectations due to the disturbances caused by the early morning barking dog and the noise from other guests. Please accept our sincerest apologies for any inconvenience this may have caused during your visit. Rest assured, we will address these issues with our team to ensure that we find solutions to enhance our soundproofing and minimize disturbances for our guests.On a positive note, we're delighted to hear that you found our facilities clean and the bed comfortable. Your comfort and satisfaction are of the utmost importance to us, and we're glad that aspect of your stay met your expectations.We understand that being a pet-friendly hotel can pose challenges for some guests, and we strive to strike a balance between accommodating our furry friends and ensuring a peaceful environment for all our guests.We truly value your feedback and hope that you will reconsider staying with us again in the future. Should you decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure you have a more enjoyable and restful experience.Thank you once again for sharing your comments, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

katora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the fact that the staff understood my sons condotion and didn't take it out on us nor mis treat us.
Stayed 6 nights in Feb 2024
Response from Amanda-General Manager on 15 Feb 2024
Thank you for taking the time to share your experience with us. We greatly appreciate your kind words and are delighted to hear that you had a positive stay with us.We strive to create a welcoming and understanding environment for all our guests. We understand the importance of accommodating individual needs and are pleased that our staff was able to provide the care and support your son required without any hesitation.Your feedback serves as motivation for us to continue delivering exceptional service to all our guests. We look forward to welcoming you back in the future.

8/10 Good

Bill

Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 12 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed your recent visit to our hotel.Your rating of 4 out of 5 is greatly appreciated, and we're delighted that we could meet most of your expectations during your stay. We're committed to continuously improving our services, and your feedback helps us understand what we're doing well and where we have opportunities to enhance the guest experience even further.Please know that your comfort and satisfaction are our top priorities, and we hope to have the pleasure of welcoming you back for another memorable stay in the near future.

10/10 Excellent

Elain

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean
Stayed 1 night in Feb 2024
Response from Amanda Wilson-General Manager on 9 Feb 2024
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you found our hotel very quiet and clean during your stay. Providing a peaceful and immaculate environment for our guests is one of our top priorities, and we are delighted that we were able to meet your expectations.We truly appreciate your kind words and the perfect rating you have given us. It means the world to our team, and it motivates us to continue delivering exceptional service and maintaining the highest standards of cleanliness throughout our property.We hope to have the pleasure of welcoming you back to our hotel in the near future for another wonderful stay. Please don't hesitate to reach out to us if there is anything we can assist you with before your next visit.

10/10 Excellent

Katy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. There was nothing to complain about. Staff was great. Trying to wrangle the baby out the hotel room made us check out 5 minutes late, and they were very understanding.
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 9 Feb 2024
Thank you so much for taking the time to share your wonderful feedback with us! We're absolutely thrilled to hear that you had a great stay with us and that our staff contributed to making your experience memorable.We completely understand that wrangling a baby can be a challenge, and we're delighted to hear that our team was understanding of your situation during check-out. Ensuring our guests feel supported and valued is always a top priority for us.We appreciate your kind words and hope to have the pleasure of welcoming you and your family back to our hotel in the near future!

8/10 Good

Waltwr

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are glad to hear that your experience was mostly positive.Your rating of 8 out of 10 encourages us to continue striving for excellence in our service and facilities. We're pleased that you found aspects of your stay enjoyable and hope that we exceeded your expectations in many ways.Should you have any further comments or suggestions on how we can enhance our guests' experiences, please don't hesitate to reach out to us. Your input is invaluable to us as we continuously work towards improving our services.We look forward to welcoming you back for another memorable stay in the near future.

10/10 Excellent

Pulkit

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and comfortable place
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We're thrilled to hear that you found our hotel to be clean and comfortable during your recent visit. Providing a welcoming environment for our guests is our top priority, and we're glad to know that we met your expectations.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything more we can do to enhance your stay next time, please don't hesitate to let us know.

8/10 Good

Rodney

Liked: Amenities
Adequate
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are delighted to hear that you had an enjoyable stay overall.Your rating of 4 out of 5 is important to us, and we're committed to continuously improving our services to ensure that every guest experience exceeds expectations.If there were any specific areas where we can enhance your next stay or if you have any further comments to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

CHRISTOPHER, LONG BRANCH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you thoroughly enjoyed your stay at our hotel and that we were able to meet and exceed your expectations. Your satisfaction is our top priority, and we are delighted that you found our services and amenities to your liking.We appreciate your kind words and the perfect rating you've awarded us. It motivates us to continue delivering exceptional experiences to all our guests. Should your travels bring you back to [location], we would be honored to host you again and provide you with another memorable stay.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for price
Top of the line. Who the heck cares about a few cracks in the ceiling or a little caulking in the bath room coming off. The beds were clean and so were the floors. Great breakfast. Wonderful service from everyone. Very friendly. And very affordable. If you want top of the line then PAY FOR IT you stupid idiots. For people that want to save a little money and love a family atmosphere then this is the place. Pool was for clean I might add.
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you thoroughly enjoyed your stay with us and that our accommodations, service, and amenities met your expectations.Your kind words regarding our clean beds, floors, and delicious breakfast mean the world to us. We strive to create a warm and welcoming atmosphere for all our guests, and we're delighted that you felt the family-friendly environment we aim to foster.Your feedback about the minor imperfections in our facilities is duly noted, and we appreciate your understanding. We constantly strive to maintain the highest standards of cleanliness and comfort for our guests, and your comments help us in our ongoing efforts to improve.We're thrilled that you found our hotel to be both friendly and affordable. Providing exceptional value without compromising on quality is something we take great pride in.Once again, thank you for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back on your next visit to the area.

8/10 Good

Marlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you had an enjoyable experience overall.We take great pride in providing exceptional service and accommodations to our guests, and your positive rating of 4 out of 5 reflects our commitment to excellence.We appreciate your valuable feedback and suggestions, and we will certainly use them to further enhance the experience for our guests in the future.We hope to have the pleasure of welcoming you back to our hotel on your next visit to Youngstown

10/10 Excellent

Veronica

Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us and that we were able to meet your expectations. Your perfect score of 10 out of 10 means the world to us and serves as a true testament to our commitment to providing exceptional service and accommodations.We genuinely appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

Mary, Wheeling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, pleasant staff. The only trouble was that I had some difficulty with the room key; just kept trying (like 10times), but it finally worked. Will stay here again.
Stayed 1 night in Feb 2024
Response from Amanda-General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an enjoyable stay and appreciated our efforts to maintain a pleasant and clean environment, as well as the friendliness of our staff.We apologize for the inconvenience you experienced with the room key during your stay. Your feedback is valuable to us, and we will certainly look into this matter to ensure that similar issues are addressed promptly in the future.It's wonderful to know that despite the minor inconvenience, you still plan to stay with us again. We look forward to welcoming you back and providing you with an even more seamless experience on your next visit.Thank you once again for choosing to stay with us, and we appreciate your recommendation.