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Reviews of La Quinta Inn by Wyndham Austin Capitol / Downtown

2.5 out of 5
La Quinta Inn by Wyndham Austin Capitol / Downtown
300 E 11th St, Austin, TX

Reviews

5.2
Rating 10 - Excellent. 195 out of 1610 reviews" "
Rating 8 - Good. 232 out of 1610 reviews" "
Rating 6 - Okay. 326 out of 1610 reviews" "
Rating 4 - Poor. 341 out of 1610 reviews" "
Rating 2 - Terrible. 516 out of 1610 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Jocelyn

Travelled with family
Very disappointed ☹️ very dirty
Stayed 5 nights in May 2024

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We only stayed one night, we were there for a concert on Tuesday and had booked the room hoping that id get a room that wasn't terrible. Wrong on that one. Found roaches in microwave and fridge, also didnt cool even on max. Also roaches crawling on wall and in bathroom. Bathroom wasnt clean, looked like mold around floor and tub. Towels had hair on them, a/c didnt cool very well, was dirty and the filters were needing a good cleaning. Sheets had blood stains on them. Pillows were broken down and uncomfortable and they were stinky. Parking was hard to get into for handicapped. I could barely sleep, made a few hours and them had to drive back to home 3 hours away.
Stayed 1 night in May 2024

2/10 Terrible

Angelina

Liked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

Abigale

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not even walk into the building. The doors barely shut. You basically could have seen into the rooms through the cracks. The area looked like one giant tetanus shot. I had to go find another hotel IMMEDIATELY after driving 4 hours here.
Stayed 1 night in May 2024
Response from AGM on 19 May 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care

2/10 Terrible

Dottie

air conditioning didn’t work first room second room -eye lashes on sink, not cleaned both rooms had mildew odor stayed one night only and found different hotel second night
Stayed 2 nights in May 2024
Response from AGM on 19 May 2024
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care

4/10 Poor

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a good area but the hotel room we got was not clean when we got there.
Stayed 2 nights in May 2024

2/10 Terrible

Diego

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we walked in the room we scoped out the area and the carpet was Absolutely Filthy!!!! There was clothes wadded up in the corner from the previous person who stayed in the room! And in the restroom there was a press on nail laying on the floor. Overall a horrible experience
Stayed 1 night in May 2024
Response from AGM on 19 May 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

6/10 Okay

Olivia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Crystal at the front desk was phenomenal and went above and beyond for us!! I wish the property had been in better condition. Rails were rusted, our room curtains torn, linens stained…it’s a great location and a great staff, but the property needs to be renovated and better maintained.
Stayed 4 nights in May 2024
Response from AGM on 19 May 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care

8/10 Good

Katelyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice
Stayed 2 nights in May 2024
Response from AGM on 19 May 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

8/10 Good

Nina

Liked: Cleanliness
Pretty typical inn-style rooms. The rooms had great AC coverage, which was wonderful! The bathroom was outdated but still felt very clean, well stocked with extra towels and blankets. Breakfast was lackluster, so consider that in your planning! Very convenient location though, near many cafes and restaurants.
Stayed 3 nights in May 2024
Response from AGM on 19 May 2024
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Respectfully, LQ Customer Care

10/10 Excellent

J Daniel

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from AGM on 19 May 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust. Respectfully, LQ Customer Care

2/10 Terrible

Kia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not told in advance there would be a $36 fee to SELF park in a garage with ZERO elevators. The carpet was dirty in my room, there was a large hole in the curtain, a wall patch job was very poorly done, the bathroom door HIT the toilet. Even though the sign and free standing signs announced Valet parking, there was none, lugging my luggage from the garage to the room was a very unpleasant task and I only had a backpack and my computer bag.
Stayed 1 night in May 2024
Response from AGM on 19 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Poor

Ciara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great for walking to 6th street. The garage smelt and was a little sketchy. The rooms are worth the price. Very basic, our room the bathroom door was broken.
Stayed 3 nights in May 2024
Response from AGM on 10 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Poor

Melanie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If your looking for just a place to sleep this works but it was dirty and there were homeless people in the stairwell so good for a quick cheap stay but that’s about it.
Stayed 1 night in May 2024
Response from AGM on 10 May 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care

2/10 Terrible

Justin, paso robles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Staff was nice, beds were comfortable, breakfast was ok, good location. CONS: Room was dirty, toilet was broken, no hot water, missing pictures from the wall, no trash can in room, trash on the floor from previous occupant, dresser drawers were broken. Place is ghetto, stay somewhere else.
Stayed 4 nights in May 2024
Response from AGM on 10 May 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

8/10 Good

fredra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful place!!! Looks very run down. Bugs in bathroom and vanity area. Stained mattress. It appeared so dirty I slept on top of bedspread instead on between the sheets. Smelled bad. I'm still trying to contact the valet service, as they charged me for 2 nights instead of 1.
Stayed 1 night in May 2024
Response from AGM on 10 May 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care

4/10 Poor

jaime

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sucked that i had to pay $32 to park here just to sleep for 8 hrs
Stayed 1 night in May 2024
Response from AGM on 10 May 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Poor

Danielle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures posted are not an accurate depiction. I would have NEVER booked this hotel room had the pictures been realistic. There was mold behind and under the main door and mold in the bathroom as well. The hairdryer was completely off the wall and there was tissue paper hanging out of the eye hole in the door.
Stayed 1 night in Apr 2024
Response from AGM on 10 May 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

8/10 Good

Brianna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from AGM on 10 May 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

10/10 Excellent

Kevianno

Liked: Cleanliness, amenities, property conditions & facilities
Jonathan and Crystal at the front desk give exceptional customer service and friendly welcoming as well. Located close to all tourist spots and walkable
Stayed 3 nights in Apr 2024
Response from AGM on 3 May 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

4/10 Poor

Richard

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was clean, however, the elevator was filthy. It smelled and cigarette butts were everywhere. Just needs daily cleaning. The people were friendly.
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care

4/10 Poor

Beatris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the rooms are old, dirty and with cockroaches. The elevator was never in working conditions. I attempted to leave the minute we arrived; however, since I booked through Expedia. I had to ask for permission to do so. I was granted permission to leave, but I had just paid for the parking. Our room didn't have any towels and not all the lights were working properly. If this hotel (motel like) is so frequented, I would think it would be wise to invest in the maintenance and upgrades. All staff were personable; except one lady that very rudely told us that she wasn't helping anyone other than the person in front of her. If maintenance is kept up we would reconsider staying.
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care

6/10 Okay

Salvador

Arrived early and the person at the front desk was nice and polite. I was able to check in early. However, the second night I noticed a small bug walking on the night stand, I figured okay it’s okay one. The next night i saw one on the pillow. I had to give the bed a quick shake down and make sure there wasn’t more. The place is not had for the location it is in but theres a few things that can be fixed to make this stay better.
Stayed 3 nights in Apr 2024
Response from AGM on 3 May 2024
We thank you for your feedback; it goes a long way toward improving on our guest experience. We recognize that a great night sleep is important to all of our guests. It is for this reason we offer our sincerest apology that you did not experience a comfortable stay the we strive to provide. Our management team has been made aware of the oversight, and we will have this corrected. We look forward to serving you upon your return to the area. Sincerely, LQ Customer Care

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevators were not working during my stay. Stairs smelled like urine. Room was clean but in every corner where I found hair dust. Parking space not included with the hotel. No trash can in the restroom.
Stayed 1 night in Apr 2024
Response from AGM on 10 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Very well kept. Breakfast was great. Appears well managed
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

ishita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Police activity second night of stay. The lady in the next room was screaming and crying all night and cops came in. We had bed bugs and cockroaches all over. Bath tub was nasty
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Good

Adriana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Outside is really run down but the room was clean. Only needed it for a few hours so it wasn’t bad for a quick in and out trip. I wouldn’t stay longer. The rooms and entire property are definitely dated and had a weird smell. Staff was nice and accommodating. For the location, good bang for your buck.
Stayed 1 night in Apr 2024
Response from AGM on 3 May 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

8/10 Good

Margarita

Business traveller
Liked: Cleanliness, staff & service
This is an old establishment but I think my room was maintained really well. Walking distance to great restaurants and bars. The staff was so friendly! The only con was that the elevator wasn’t working when I was there. Keep in mind that people are likely going to be there to enjoy the austin night life but I didn’t mind the noise. I felt safer to know it was a busy hotel.
Stayed 3 nights in Apr 2024
Response from AGM on 3 May 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care

2/10 Terrible

Leslie, Montreal

Disliked: Cleanliness, amenities, property conditions & facilities
Unkept property.
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

6/10 Okay

Daniela

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parking! They make you pay over 60 dollars for 2 nights.
Stayed 1 night in Apr 2024
Response from AGM on 3 May 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Poor

Daniel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I seldom leave negative feedback. I’m sorry to have to say something. The locks on the doors were nonfunctional. Roaches in the room. Vomit in the stairwell. The room was dirty. The staff was nice enough. I’m really disappointed in my stay. I’d recommend gutting the entire hotel and remodeling. This hotel has great potential, just needs a lot of work.
Response from AGM on 3 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To receive this request for feedback is an added insult. We contacted Expedia after leaving this property early - we stayed one night of a three night stay - due to all the issues we previously highlighted i.e. filthy conditions, broken elevators, unsafe situation with homeless people using the stairwells as sleeping areas and toilets. I honestly cannot state strongly enough just how bad this place is. I expect Expedia to withdraw from offering this hotel immediately to protect its own reputation.
Stayed 3 nights in Apr 2024
Response from AGM on 3 May 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care

8/10 Good

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

6/10 Okay

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little outdated, the property has potential and is well located. With some renovation to the bedrooms it would be fantastic.
Stayed 2 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
There were people fighting outside the hotel throwing their belongings and then throughout the entire night another couple screaming and fighting slamming doors constantly all night long
Stayed 2 nights in Mar 2024
Response from AGM on 3 May 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care

2/10 Terrible

Zunaid

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel I lived in the USA. The stairs are odorous, the elevators don’t work often, staffs are not helpful, 36.00 parking for a day and the parking is also dirty and smelly, the key cards often don’t work and need to be changed multiple times, the bathroom doors can’t be locked from either inside or outside, the toilet flush is very weak, there was no trash bin in the bathroom, the breakfast is stale, the entire area is dilapidated, and yet the price is quite high. Not recommended at all, particularly if you are with your family. Never going to stay there again.
Stayed 3 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 3 May 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care

2/10 Terrible

Bailey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches, dirty, broken AC
Stayed 4 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Terrible

Daniel, Woodinville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights and they never changed my bedding. At one point they simply left additional towels without removing the others. I came home at 5:30 after a day in the office to find my room door open and unattended. Towels and linens everywhere throughout the facility just left on the ground in the hallways. Elevators malfunctioned and jammed enough times to just not feel safe, took the stairs instead. I jokingly referred to this property with colleagues as the Greyhound Station Hotel, but on further reflection think that’s more of a dig on Greyhound than it deserves. While housekeeping needs to get its act together, I would note that the front desk staff was friendly as could be. But even after requesting my room be turned over, it remained untouched when I returned after work on the 5th day of my stay. I never leave reviews, but my stay at La Quinta Downtown Austin Capitol left an impression I will never forget.
Stayed 5 nights in Apr 2024
Response from AGM on 3 May 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 Terrible

Lorenza

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
You have to pay for tha parking
Stayed 3 nights in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 Terrible

Amber

Stayed 1 night in Apr 2024
Response from AGM on 10 May 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

8/10 Good

Nileshwari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot shower, a/c working, smart tv, clean sheets, mostly- we were happy w the price and good staff. The one guy at front desk was very nice
Stayed 2 nights in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 Terrible

TROY

Stayed 2 nights in Apr 2024
Response from AGM on 10 May 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 Terrible

Luis, Del Valle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is falling apart, I had to leave early becuse it was full of roaches on the sink. I was unable to sleep at all
Stayed 1 night in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash was piled up right near the entrance from the parking garage. Stinky and swarms of fruit flies. We arrived after 5p and the room was not ready, waited another 30 minutes before we could go to our room. No working ice machine on the floor
Stayed 1 night in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

10/10 Excellent

Alejandro, San Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 19 Apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely, LQ Customer Care

2/10 Terrible

Robyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I always thought La Quinta‘s were of higher quality than this location. The outside and walkways were very dirty and did not smell good. The room had roaches and was very dirty. No one had cleaned the bathroom at all. Was concerned about bedbugs as well. We accidentally lost our key card and it was two in the morning and there was no one to reach at that time over the phone or at the front desk. Which thankfully we ended up finding our card and were able to get into our room. We were very disappointed to say the least.
Stayed 1 night in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in, I was required to sign a paper stating that I would not use drugs in my room or on the property, would not host parties, or cause damage to the room/property. The building and grounds are not well maintained and in disrepair. The outside hallways are not secured, allowing easy access to the rooms. The room smelled as though drugs had been used recently, the curtains were shreded, boths beds had huge dents in the mattreses, and the room had multiple repairs to walls, doors, etc., as well as some unrepaired damage. I did not feel safe staying there and checked out shortly after arriving. I was shocked by the unsafe conditions both because it is a Wyndam property and that it is listed on Expedia.
Stayed 2 nights in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 Terrible

Victoire

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Easy to park for free around , 10min walking. Very nice location. Walking distance for everything. Pool is ok. Management very nice except the lady from the breakfast, it was 10am, room full, but she came and switched off the light, did not remove the food and left. Not nice for us, finishing our breakfast. Hotel very dirty. Stains on the carpet , stains in the bath. Cockroaches everywhere is the bedroom and bathroom. Big one and small one. We asked to change room ( even if I guess all the building was the same ), but it was full so we couldn't change the bedroom. Weird small on the room. Mold on bathroom and windows.
Response from AGM on 19 Apr 2024
Thank you for choosing La Quinta Inns and Suites, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels. Sincerely, LQ Customer Care

2/10 Terrible

Ignacio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience overall. The room was dirty, the door not even close. I used to stay un La Quinta oftenly but after pandemic many good things they used to have, nit anyemore.
Stayed 1 night in Apr 2024
Response from AGM on 19 Apr 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care