Lobby

Reviews of Hyatt Place Austin Cedar Park

3 out of 5
Hyatt Place Austin Cedar Park
1315 East New Hope Drive, Cedar Park, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1001 reviews" "
Rating 8 - Good. 188 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Anastasiia on 14 May 2024
We appreciate your feedback!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us. It has everything you need to make it agreat place to stay.
Stayed 2 nights in May 2024
Response from Anastasiia on 14 May 2024
Thank you for staying with us!

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with everyone helpful.
Stayed 1 night in May 2024
Response from Anastasiia on 14 May 2024
It's great to hear you had a positive experience during your stay. We appreciate your feedback!

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is a music venue next door. Loud and late on weekends. Room temperature was difficult to regulate.
Stayed 5 nights in May 2024
Response from Anastasiia on 14 May 2024
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noise from the music venue next door, especially during late hours on weekends. We understand the importance of a comfortable environment for our guests, and we regret that the room temperature was difficult to regulate during your stay. Your feedback is valuable, and we will address these issues to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Eddy

Liked: Amenities
Grest
Stayed 2 nights in May 2024
Response from Anastasiia on 14 May 2024
We appreciate the 5-star review! It's wonderful to know you enjoyed your stay.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in for 2 nights for a concert at a venue across the street over the interstate! Very quiet and clean and close to shopping and eating! You would have to take a car to get across the street. I think there is a crosswalk but it's a very busy traffic area. Free breakfast, and very quiet, staff was courteous. You can also eat I think at the little restaurant inside from 130 into the evening hours.
Stayed 2 nights in May 2024
Response from Anastasiia on 14 May 2024
Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us and found the hotel quiet, clean, and conveniently located. It's great to know that you appreciated the complimentary breakfast and the courteous staff. We're glad that our proximity to shopping and dining options added to your enjoyment. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, safe, and close to the mall and the stadium
Stayed 2 nights in May 2024
Response from Anastasiia on 14 May 2024
It's fantastic to know you felt safe and enjoyed the peaceful atmosphere during your stay, and that our location near the mall and stadium was convenient for you. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in May 2024

4/10 Poor

Trenton

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately the room we were in was very musty and humid and would not cool down even after 5 hours with the ac on. We basically used it to hold our luggage while we went to a show then left immediately upon walking back into our stale room. Checked out immediately and went elsewhere.
Stayed 1 night in May 2024
Response from Anastasiia on 14 May 2024
We apologize for the discomfort you experienced during your stay. Your feedback is important, and we regret that the room did not meet your expectations in terms of freshness and temperature control. We understand your decision to seek alternative accommodations and apologize for any inconvenience caused. We will address these issues to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.

8/10 Good

Michael, Round Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty good but at least 50 workers were staying there from Hellas Construction and they were always hanging around the lobby, coming in late after drinking and making nouse and using profanity. Would not stay at that particular hyatt again.
Stayed 1 night in May 2024
Response from Anastasiia on 14 May 2024
We're sorry to hear about your experience with the noise and behavior of other guests during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused by the presence of the construction workers. We'll address this issue internally to ensure a more peaceful and enjoyable experience for all of our guests in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay.

8/10 Good

Michael, Round Rock

Stayed 1 night in May 2024

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out took a while due to being only one person or no person at the service desk
Stayed 1 night in Apr 2024
Response from Anastasiia on 14 May 2024
Thank you for your feedback, and we apologize for the inconvenience you experienced during check-in and check-out. Your time is valuable, and we regret any delays caused by understaffing at the service desk. We will address this issue to ensure a smoother and more efficient process for our guests in the future. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit.

10/10 Excellent

Stacy

Travelled with group
Was a great stay, the bed was everything.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Stayed 3 nights in Apr 2024

2/10 Terrible

john

Liked: Cleanliness, property conditions & facilities
TV was not working. Was told by desk to fiddle with some buttons on back of TV. Did not work out. When I arrived there was no one at front desk. Had to wait 10 min for someone to arrive and check me in.
Stayed 1 night in Apr 2024
Response from Anastasiia on 14 May 2024
We apologize for the inconvenience you experienced with the TV and the delay at check-in. Your feedback is valuable, and we're sorry for the frustration caused by the initial troubleshooting attempt and the wait time at the front desk. We will address these issues to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the freeway
Stayed 1 night in Apr 2024

10/10 Excellent

Walter, West

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice clean hotel. Great breakfast options.
Stayed 2 nights in Apr 2024
Response from Anastasiia on 14 May 2024
Thank you for your kind words! We're glad you enjoyed our clean accommodations and breakfast offerings

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adrienne, Richardson

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

DOMENICO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking, safe, convenient
Stayed 3 nights in Apr 2024
Response from Anastasiia on 14 May 2024
Thank you for highlighting our easy, safe, and convenient parking

10/10 Excellent

Sandra, San Tan Valley

Stayed 1 night in Apr 2024

8/10 Good

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here, clean quiet rooms had a great night sleep. Breakfast was pretty good too
Stayed 2 nights in Apr 2024
Response from Anastasiia on 14 May 2024
I'm glad to hear you enjoyed your stay! It's great to know that you found our rooms clean and quiet, allowing for a restful night's sleep. We're pleased that you also enjoyed the breakfast offerings. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Anastasiia on 14 May 2024
Your feedback means a lot to us! We're glad you had an excellent stay.

10/10 Excellent

Michelle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Great place!
Stayed 2 nights in Nov 2023
Response from kelly on 13 Apr 2024
Thank you for staying with us again we look forward to seeing you again!

10/10 Excellent

Harley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from kelly on 13 Apr 2024
Thanks for staying with us Harley!

10/10 Excellent

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the room we had overlooking the pool. It was a broom with a king size bed, a nice desk set up and the couch for reading. And huge bathroom and shower. The room was absolutely spotless except for the refrigerator the previous customers had left a have eaten rotisserie chicken, bag of broccoli, hummus, had lettuce, and some cheese dip . It only took us about five minutes to clean it out and wipe it out for our items but we still love the room.
Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
We're delighted to hear that you loved the room overlooking the pool! It sounds like it provided a comfortable and spacious environment for your stay, with amenities like the king-size bed, desk setup, and reading couch. We apologize for the oversight regarding the refrigerator contents from the previous guests, but we're glad to hear that you were able to quickly clean it out for your own items. Your feedback is appreciated, and we'll take steps to ensure a more thorough check of the room amenities between guest stays. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kelly at the front desk was absolutely wonderful. She was so accommodating and helpful with places to eat and things to do. She had to take care of the front desk, answered phones, food while even managing to bartend on her own and she did such a great job of tending to everyone’s needs. She was very personal and friendly and we would highly recommend others to stay just for Kelly’s hospitality.
Stayed 3 nights in Apr 2024
Response from Anastasiia on 14 May 2024
Thank you for taking the time to recognize Kelly's exceptional hospitality! We're thrilled to hear that she went above and beyond to make your stay enjoyable by providing helpful recommendations, managing various tasks at the front desk, and even bartending with a personal and friendly demeanor. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Kelly. We appreciate your patronage and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Kelly who checked us in was Amazing running the show. Thank you Kelly. You deserve a promotion
Stayed 1 night in Apr 2024
Response from kelly on 13 Apr 2024
Thanks for staying with us Will, you are awesome! We hope to see you again

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anastasiia on 14 May 2024
We appreciate the 5-star review! It's wonderful to know you enjoyed your stay.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Akiko Morita

Stayed 2 nights in Mar 2024
Response from Anastasiia on 14 May 2024
We appreciate your feedback!

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great breakfast selection. Downside is that we had to wait for the food, they were not refilling items on time. Also the beds were not comfortable and you can hear the springs when you sit on the bed.
Stayed 2 nights in Apr 2024
Response from Anastasiia on 14 May 2024
We're pleased to hear that you found our staff friendly and enjoyed the breakfast selection. However, we apologize for the inconvenience caused by the wait for food and the delay in replenishing items. Your feedback regarding the comfort of the beds is also noted, and we apologize for any discomfort you experienced. We will address these issues internally to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on your next visit.

10/10 Excellent

Morgan

Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anastasiia on 14 May 2024
Thank you for your positive rating! We're delighted to hear that despite the breakfast experience, you still rated your overall stay with us a 5 out of 5. We appreciate your feedback and your support, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Linda, Dallas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is decent enough, but it is located right next to a music venue, which plays loud music until 11 pm every night on the weekends. The hotel was nice enough to provide ear plugs, but unsure if I will stay here again.
Stayed 2 nights in Mar 2024
Response from Anastasiia on 14 May 2024
We appreciate your feedback and understanding regarding the proximity to the music venue and the noise it generates, particularly on weekends. It's great to hear that the hotel provided earplugs to help mitigate the disturbance. We understand that this aspect may impact your decision to stay with us again, and we'll take your comments into consideration as we strive to enhance the overall experience for our guests. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future

6/10 Okay

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been a great visit and received 5 stars…. Had the fire alarm not falsely gone off just before 5am. It woke my almost 2 year old who refused to go back to sleep. As we don’t travel much, she wasn’t used to being in a hotel and trying to get her to sleep was a fight! Just fell asleep at 130am, to be woken up 3.5 hours later by the blaring alarm. I wrap my daughter in her blanket and grab my shoes as my wife steps into the hallway to be told it’s a false alarm. Tried entertaining my toddler in the room for the 1.5 hours before they opened breakfast. At breakfast we overheard another guest say this was the third night in a row the alarm had gone off. We only stayed one night, so I can’t speak on that. But it made for a reeeeealllllly long morning with a cranky toddler
Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
We're truly sorry for the disruption caused by the false fire alarm during your stay. We understand the frustration and inconvenience this must have caused, especially with a young child. Your feedback is invaluable, and we apologize for any stress or discomfort it caused you and your family. Rest assured, we'll investigate the cause of these false alarms and take steps to prevent them from occurring in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much smoother and enjoyable stay.

4/10 Poor

Corrin

There is a club right next door with loud music. Fire alarms kept going off 5am and then again the next day
Stayed 4 nights in Mar 2024
Response from Anastasiia on 14 May 2024
We apologize for the inconvenience caused by the loud music from the club next door and the disturbance from the fire alarms going off at 5 am and again the next day. Your comfort and safety are our top priorities, and we regret that we fell short during your stay. We'll address these issues internally to ensure a more peaceful and comfortable experience for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
Thank you for staying with us!

10/10 Excellent

Ann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check on
Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
We appreciate your feedback!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy staying here at HP in Cedar Park because it’s 5 minutes from our family. Super convenient!
Stayed 2 nights in Mar 2024
Response from Anastasiia on 29 Mar 2024
Hello, Carla! We appreciate your review! We hope to see you again!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a stay in ir near Cedar Park. Everything you need is within an easy 15 minute drive!
Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
We're thrilled to hear that you found our location perfect for your stay in or near Cedar Park! It's great to know that everything you needed was within an easy 15-minute drive. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Hermann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, modern, clean with freindly staff and a wonderful breakfast (included)!
Stayed 1 night in Mar 2024
Response from Anastasiia on 25 Mar 2024
We are pleased to hear that! Thank you for choosing Hyatt!

2/10 Terrible

Ramesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Hair dryer wire had a peel and gave shock two times. The hotel staff did not really care much other than a word “oh” this is terrible. The bath room stink so bad and it was not easy to go to that area.
Stayed 4 nights in Mar 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
There is a live music venue directly across the street. Extremely loud until midnight.
Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
Thank you for your positive rating and for sharing your experience with us. We're glad to hear that you enjoyed your stay overall. We understand that the noise from the live music venue across the street may have been disruptive for you. We apologize for any inconvenience this may have caused and appreciate your feedback. If you decide to stay with us again, please don't hesitate to let us know if there's anything we can do to make your stay more comfortable.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anastasiia on 25 Mar 2024
Thank you for staying with us!

4/10 Poor

Adela

Stayed 1 night in Mar 2024
Response from Anastasiia on 14 May 2024
Thank you for taking the time to leave feedback. We value all guest reviews, and we're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, please don't hesitate to let us know. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Tim James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff very professional
Stayed 5 nights in Mar 2024
Response from Anastasiia on 25 Mar 2024
Thank you for your feedback!

10/10 Excellent

David Scott

Travelled with family, Business traveller
Liked: Cleanliness, amenities
They were kind flexible about our late arrival due to the weather
Stayed 3 nights in Mar 2024
Response from Anastasiia on 25 Mar 2024
Thank you for staying with us!