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Reviews of Hyatt House Austin/Downtown

3.5 out of 5
Hyatt House Austin/Downtown
901 Neches Street, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 732 out of 1320 reviews" "
Rating 8 - Good. 313 out of 1320 reviews" "
Rating 6 - Okay. 132 out of 1320 reviews" "
Rating 4 - Poor. 89 out of 1320 reviews" "
Rating 2 - Terrible. 54 out of 1320 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are super big with kitchen and huge restroom. Very clean, very well kept. Front desk guy was super friendly. Just one thing that wasn’t a problem but they should change the valet guy to a more people person oriented guy. This guy would barely speak and if he did it was super soft. I could never hear what he was telling me and when I asked a question he seemed to be annoyed by the question. There is no free parking here and if you do want to park on this property it has to be thru this guy so there is no way to avoid him. No eye contact whats so ever by him.
Stayed 1 night in May 2024

4/10 Poor

Marco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Air condition too loud.
Stayed 1 night in May 2024

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel is a good distance from anything. The parking was an inconvenience. The room itself was very humid. The bed and couch was damp from the humidity. The shower leaks onto the floor so you have to use the towels to collect all the water.
Stayed 2 nights in May 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Staff & service, property conditions & facilities
Love the kindness
Stayed 2 nights in May 2024

10/10 Excellent

Aaron

Liked: Staff & service, property conditions & facilities
I liked everything at this property but wish it wasn’t just valet parking only.
Stayed 4 nights in May 2024

10/10 Excellent

Jillian

Liked: Staff & service
Nice spot good breakfast friendly staff.
Stayed 1 night in May 2024

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very personable and they made me enjoy a rather hectic work trip.
Stayed 4 nights in May 2024
Response from Valeria on 24 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Valeria on 24 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was nice, spacious and clean. The staff was fabulous. The breakfast was great. The part we were not prepared for is the sound from outside and how loud it was in our room. The two bars in the back of the building reverberate through the room until midnight on weekdays and 2:00 a.m. the weekend. If you cannot sleep with earplugs, it would be a really long night.
Stayed 3 nights in May 2024
Response from Valeria on 20 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Margie, Vienna

Liked: Property conditions & facilities
The front desk staff was amazing. When caught in a storm, the staff bright towels and a space heater to help us warm up. Very friendly and accommodating.
Stayed 1 night in May 2024
Response from Valeria on 24 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious, comfortable beds, elevators were fast and the breakfast wasn't half bad. Only complaints would be the bathroom is on the smaller side but understandable since room is bigger. Also the valet lost their keys to lock box that contained our car keys so we were almost late for our daughter's performance. Hotel doesn't offer self parking so your stuck with the $45 a night valet parking.
Stayed 1 night in May 2024
Response from Valeria on 20 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and the staff was very helpful and super nice!
Stayed 1 night in May 2024
Response from Valeria on 20 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

Anila, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t sleep well due to very loud music coming from nearby. The shower water was getting clogged up.
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
I have stay in the property several times with no issues; this time was a different story. A bar or night club is now operating until past 2 am and the music is right in your ears. Needless to say I will NOT stay there unless I plan to be out past 2 am myself. Sorry bad choice of neighbors.
Stayed 3 nights in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of Austin.
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great time there - close to where we needed to visit and loved the music at night time.
Stayed 1 night in May 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free parking
Stayed 1 night in May 2024
Response from Valeria on 14 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Monica Desiree

Stayed 1 night in Mar 2024
Response from Valeria on 15 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Joe, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional. Parking spots are an issue, unless you use valet.I would stay there again
Stayed 3 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property that was in a wonderful location. It was close to everything.
Stayed 3 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Lupe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again when I go to Austin
Stayed 2 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Okay

Nicoma

Liked: Staff & service, property conditions & facilities
Parking and homless peaple.
Stayed 3 nights in May 2024
Response from Valeria on 13 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

jeremy

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Valeria on 9 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely book again, and pass on the good stay.
Stayed 1 night in May 2024
Response from Valeria on 8 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, excelent and friendly service.
Stayed 2 nights in Apr 2024
Response from Valeria on 8 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

6/10 Okay

Eva

Travelled with family, Business traveller, Travelled with partner
The noise was unbelievably loud. No sound proofing at all. The carpet and fixtures are at least 20 years stale. The absolute jewel in the crown is the staff. Everyone we talked to were friendly and helpful. Good food & service in the bar.
Stayed 1 night in May 2024
Response from Valeria on 8 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our hotel was built less than 10 years ago, but we appreciate you for the honesty. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

2/10 Terrible

LaSheila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room smelled like pets had been in there.
Stayed 1 night in May 2024
Response from Valeria on 10 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

10/10 Excellent

Paula Rosa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I had a great experience staying at this pet-friendly hotel. It's undoubtedly the best hotel I've ever stayed in. The rooms were clean and didn't have any unpleasant pet odors. Best pet friendly ever!! Also, the staff who served breakfast were extremely helpful and friendly. They made both me and my mother feel at home. Special thanks to Paola and the rest of the front desk team!"
Stayed 5 nights in Apr 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! We will definitely let Paola and the team know they did amazing! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, clean big rooms and tasty free breakfast
Stayed 3 nights in May 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Saji, Edison

Stayed 2 nights in Feb 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

Miles

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Poor

Brooke

Liked: Cleanliness
Checked in after check in time I had to wait around before they told me my room wasn’t ready offered a different room. Friends checked in at 430 and they didn’t get a room until 5.
Stayed 1 night in May 2024
Response from Valeria on 6 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly

6/10 Okay

Amanda

Travelled with partner
I had to wait an hour for my room to be ready even when I arrived and hour after check-in started, and considering the fact that I booked AND paid in full a month in advance, caused a negative experience right from the start. "Free" room upgrade as compensation wasn't even adequate considering that it was the EXACT same room I booked only on an upper floor.
Stayed 1 night in May 2024
Response from Valeria on 6 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with Front desk management and housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

6/10 Okay

Daniel

Stayed 1 night in Mar 2024
Response from Valeria on 24 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood somewhat noisy Homeless shelter nearby prevented some walking
Stayed 3 nights in Apr 2024
Response from Valeria on 6 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown

10/10 Excellent

FRANCISCO

Stayed 1 night in May 2024
Response from Valeria on 24 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Many areas walkable for restaurant choices.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

8/10 Good

jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. Area around the hotel is rough
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Hafsat

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conventient
Stayed 2 nights in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great atmosphere. Great breakfast.
Stayed 1 night in Apr 2024
Response from Valeria on 3 May 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

10/10 Excellent

SHARON

Travelled with family
Liked: Amenities
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Valeria on 30 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.

4/10 Poor

Sau

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Pros: staff was friendly, the hotel location is good. Walkable from 6th street. Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Stayed 2 nights in Apr 2024
Response from Hyatt House Austin Downtown on 29 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.

4/10 Poor

Trena

Stayed 2 nights in Apr 2024
Response from Valeria on 20 May 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

6/10 Okay

Nigel

Travelled with group
Liked: Cleanliness, staff & service
Just an average hotel in average area
Stayed 1 night in Apr 2024
Response from Valeria on 26 Apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking
Stayed 2 nights in Apr 2024
Response from Valeria on 26 Apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.