Iron/ironing board, free cots/infant beds, free WiFi, bed sheets

Reviews of Days Inn by Wyndham Georgetown

2.5 out of 5
Days Inn by Wyndham Georgetown
333 North I-35, Georgetown, TX

Reviews

5.2
Rating 10 - Excellent. 111 out of 1005 reviews" "
Rating 8 - Good. 178 out of 1005 reviews" "
Rating 6 - Okay. 202 out of 1005 reviews" "
Rating 4 - Poor. 195 out of 1005 reviews" "
Rating 2 - Terrible. 319 out of 1005 reviews" "

5.2/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

jonathan

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Room was good though it was not properly cleaned before I came in. There were bath towels on the bathroom floor with only a few smaller towels available to dry myself off after a shower. There was a half drunken water bottle and a crumbled napkin on the nightstand.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your feedback, and we're glad to hear that you found the room satisfactory. However, we sincerely apologize for the cleanliness oversights you encountered upon arrival. This does not reflect our usual standards, and we will address this issue with our housekeeping team to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a flawless experience on your next visit.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the filthiest place we have ever stayed! The shower fixtures were coming off the wall! The mirrors were streaked so badly that you could not see in them! The first room that they sent us to had no toilet seat! We really thought that Wyndham had better standards! Never again! Our money should be refunded!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,We are truly sorry to hear about the unsatisfactory conditions you encountered during your stay. This is not the experience we strive to provide for our guests, and we apologize for falling short of your expectations. Your feedback is crucial, and we will address these issues promptly to ensure a better experience for future guests. We understand your disappointment and will work to resolve this matter with you directly. Thank you for bringing these concerns to our attention.Sincerely,Hotel Manager

4/10 Poor

Lauren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pieces of the walls falling off, broken AC and stains in many places. Wouldn’t return.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is concerning, and we apologize for falling short of your expectations. Please rest assured that we take your comments seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

4/10 Poor

Chelsi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Chelsi,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We value your input and would appreciate the opportunity to learn more about your stay and address any specific concerns you may have. Please feel free to reach out to us directly so we can further assist you. Sincerely,Hotel Manager

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The knobs on the shower fell off and we had to figure out how to get the water running.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issue with the shower knobs. Our maintenance team has been notified and will address this immediately to ensure it doesn't happen again. We appreciate your feedback and hope to welcome you back for a smoother stay in the future.Sincerely, Hotel Manager

6/10 Okay

rhonda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. If there's anything specific we can do to improve your experience next time, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a five-star experience in the future.Sincerely, Hotel Manager

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Kimberly,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, we would appreciate any additional details you can provide. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Kyeong jin

Travelled with family
Disliked: Property conditions & facilities
Ac generates strong noisy sound.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,We apologize for any inconvenience caused by the noisy AC unit during your stay. Our aim is to provide a comfortable and peaceful environment for all our guests, and we regret that we fell short in this aspect. We'll have our maintenance team inspect the AC unit to address the noise issue promptly. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness
Good value. Nothing outstanding about the property or unsatisfactory.Clean.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our property to be a good value and clean. While we may not have any outstanding features, we're pleased that we met your expectations and provided a satisfactory experience. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Stephanie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I got into my room it was disgusting I had holes in the walls and blood was in the bath tub. I have been moved three times the second room was no better than the first. The young man in the front was extremely polite and apologetic he walked to the third room before having me and my family go in there it’s not what I expected but it will have to do.
Response from Hotel Manager on 7 Apr 2024
Dear Guest,We're deeply sorry to hear about the unacceptable condition of your initial rooms. This falls far below the standards we strive to maintain for our guests. Please accept our sincerest apologies for the inconvenience and discomfort this caused you and your family.We're grateful for your understanding and patience as we worked to find a suitable solution. It's heartening to hear that our staff member was polite and proactive in ensuring your comfort.We're committed to addressing the issues you encountered and improving our services to prevent such incidents in the future. We hope your experience in the third room was more satisfactory, and we appreciate your understanding.Sincerely,Hotel Manager

4/10 Poor

Ervin

Travelled with family
Disliked: Cleanliness
It was 5 minute drive to the church but the room first was in #113 had roaches in it. Then switched to a different room the next day. (Took photos)
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay due to the presence of roaches in your initial room. This is certainly not the experience we want for our guests. Rest assured, we take this matter seriously and have taken immediate steps to address it with our team. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Jamechia

Disliked: Cleanliness, amenities, property conditions & facilities
Too much property damage had to change rooms and room was also damaged
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced due to property damage during your stay. It's disappointing to hear that you had to change rooms and that the replacement room was also damaged. Please rest assured that we take such matters seriously, and we will address this issue with our team to prevent recurrence. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future.Sincerely,Hotel Manager

6/10 Okay

Robert

Liked: Staff & service
Hard to access from interstate Somewhat noisy people all about
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for sharing your thoughts with us. We apologize for any inconvenience you experienced with accessibility from the interstate and noise disturbances during your stay. Your feedback helps us identify areas for improvement, and we will work diligently to address these concerns. We hope you'll consider giving us another chance to provide you with a more pleasant and peaceful experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Wanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting. Dirty and not at all like the picture. There was a drunk man sitting on the bridge near our room. I cannot believe that Wyndham attaches their name to this property. Of course I have seen this at other properties that Windham owns. I makes people think "Oh it's Windham, must be ok." Not true! We did not stay here.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Maintaining cleanliness and ensuring the safety and comfort of our guests are our top priorities, and we regret that we fell short during your visit. Your feedback is invaluable, and we will address these issues promptly to ensure they are not repeated in the future. We apologize for any inconvenience this may have caused and hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Manager

6/10 Okay

David

I asked 3 times for coffee maker that worked. Never got one.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,We apologize for the inconvenience you experienced with the coffee maker during your stay. Providing functional amenities is essential for us, and we regret that we failed to meet your expectations in this regard. Your feedback is valuable, and we will address this issue promptly to ensure it doesn't happen again in the future. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely,Hotel Manager

2/10 Terrible

Joseph

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything about this property. Wanted $30 to check in early in order to go to an event. When we checked in, I we walked into a pig stye. Thought, "well maybe the room will be better". It was not. There was no power in the room. Hole in the ceiling where the smoke detector should have been. Bed looked like dirty dogs had been wallowing in them. Walls were nasty and needed painting. Worst experience I've ever had. We demanded our money back and went down the road to a much better hotel with a cheaper rate.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is extremely valuable to us, and we're truly sorry to hear about the cleanliness and maintenance issues you encountered. This is not the standard we strive to uphold, and we will address these concerns immediately to ensure they are not repeated. We understand your frustration and hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

6/10 Okay

Kelly

Business traveller
Liked: Staff & service
Disliked: Cleanliness
A little grody, but overall good room and COLD AC!
Total transparency… the motel seems to be under renovation, so it’s already not super attractive. The front desk was unattended both times I visited (check in and check out) but there was a sign posted saying “back in 10 min”.. I think there must only be 1 or 2 employees. My room needed A LOT of improvement.. kind of gross (stuff on walls, tub cracked, just an air of “needs attention”, but the towels and sheets were clean and the AC was cold!! I slept great! Not sure I would go back, but it was cheap and did the job.
Stayed 1 night in Feb 2024
Response from Hotel manager on 1 Mar 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by our ongoing renovations and the unattended front desk. Your comments regarding the room condition have been noted, and we will address these issues promptly with our team. We're glad to hear that you found the towels and sheets clean and that you had a comfortable sleep. Your satisfaction is important to us, and we appreciate your honesty. We hope to have the opportunity to improve and welcome you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Melanie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms. Old furniture, walls need Repainting, t v would not turn on .. bathroom needs remodeling. Very dusty property was run down trash on ground around property. Staff was not helpful with my concerns.
Stayed 1 night in Feb 2024
Response from Hotel manager on 27 Feb 2024
Dear Guest,We are truly sorry to hear about the disappointing experience you had during your recent stay. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. Please know that we take cleanliness and guest satisfaction very seriously, and we are working diligently to address the concerns you've raised with our team. We apologize for falling short of your expectations and for any inconvenience caused. We hope you will give us another opportunity to provide you with the excellent stay you deserve.Sincerely,Hotel Manager

2/10 Terrible

Deborah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, run down
Great location. Nothing else good to say. Service was lack luster, dirty, bugs in the room, mold on the ceilings, smell disgusting. Did not feel safe being in the hotel - had to leave
Stayed 2 nights in Feb 2024
Response from Hotel manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're deeply sorry to hear about your disappointing experience. Your concerns are concerning, and we take them seriously. We're actively addressing the issues you've raised to ensure a better experience for our guests in the future.Sincerely,Hotel Manager

4/10 Poor

Cody

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 12 Feb 2024
Dear Cody,Thank you for sharing your feedback with us. We regret to hear that your experience fell short of your expectations. We take your comments seriously and will use them to identify areas for improvement. If there are specific aspects of your stay that you believe we could address, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely,Hotel Manager

2/10 Terrible

Ernest

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THE DAYS INN WYNDHAM IN GEORGETOWN TEXAS
We arrived early before check in and asked if we could check in early, We were given a hostile "No" despite the hotel being empty. I asked to use the restroom in the lobby - it was filthy. When we did get to our room at check in time the room was dirty. The floors were so dirty we had to wash our feet before we put our shoes on. The shower had no doors or curtains so that the water rain out of the shower area onto the floor into a drain. Not a safe situation for my 75 year old husband who is a disabled vet. Such a disapointment - we expected more from a Wyndham hotel. I guess the name Wyndham no longer means quality.
Stayed 1 night in Feb 2024
Response from Hotel manager on 12 Feb 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we sincerely apologize for the lack of cleanliness and hospitality you encountered during your stay. This is not the standard we aim to uphold, and we're committed to addressing these issues promptly. Please know that your comments have been taken seriously, and we will work diligently to ensure a better experience for all our guests in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Manager

10/10 Excellent

Justene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel manager on 8 Feb 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Mohammed

It was noisy and couldn’t sleep
Stayed 2 nights in Feb 2024
Response from Hotel manager on 6 Feb 2024
Dear Guest,We apologize for the noise disturbances that affected your sleep during your stay. Your comfort is our priority, and we regret any inconvenience caused. We will take steps to address this issue and ensure a quieter environment for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more peaceful stay on your next visit.Sincerely,Hotel Manager

8/10 Good

ERNEST

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 29 Jan 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
property was neat and clean
Response from Hotel manager on 24 Jan 2024
Dear Guest,Thank you for the positive feedback! We're delighted to hear that you found our property neat and clean. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 22 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Allan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable! The room obviously had been flooded and looked shabby. The tub and shower had mold and peeling paint. Fridge was rusted out. The door to my room (102) looked like a car ran into it. Not an attractive place to stay.
Stayed 1 night in Jan 2024
Response from Hotel manager on 20 Jan 2024
Dear Guest,We appreciate your positive note about the comfortable bed, but we're truly sorry to hear about the condition of your room. Your feedback regarding the water damage, cleanliness issues, and room appearance is concerning, and we apologize for any inconvenience caused. Rest assured, we will address these issues promptly to enhance the overall guest experience. We value your input and hope to have the opportunity to provide a more satisfying stay on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Anthony

Business traveller
Terrible
Stayed 2 nights in Jan 2024
Response from Hotel manager on 18 Jan 2024
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

6/10 Okay

Dieudonne

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice ,not heating
Stayed 1 night in Jan 2024
Response from Hotel manager on 16 Jan 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found the hotel nice. However, we apologize if there were issues with the heating during your stay. Your comfort is our priority, and we'll make sure to address this concern promptly. If you have any additional details or specific suggestions, please feel free to share them. We appreciate your input and hope to welcome you back for an improved experience.Sincerely, Hotel Manager

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
About as cheap if a hotel I’ve ever stayed in.
Stayed 1 night in Jan 2024
Response from Hotel manager on 13 Jan 2024
Dear Guest,We appreciate your feedback and regret to hear that your experience did not meet your expectations. We aim to provide value for our guests, and your comments will be considered as we continually strive to improve. If there are specific aspects you'd like to share for our attention, please feel free to provide more details. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Johnathan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I fixed the hairdryer that was rarely hanging on the wall. ( i offered to do it.) There were hairs on the counter and in the bathtub. Dust on the furniture and the floors looked un mopped. I cleaned everythin myself which i do everywhere i stay but i am clinically O.C.D.. it just shouldn't have been that way. The Hvac was very loud also.
Stayed 1 night in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we regret that we fell short of your expectations. Rest assured, we will address the concerns you raised and take corrective measures to ensure a more satisfactory experience for our guests in the future. If there's anything specific you'd like to share or if there are ways we can make it up to you, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

2/10 Terrible

Carl

Travelled with group
The place was filthy. The pictures on the website were a complete lie.
Stayed 3 nights in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest,We sincerely apologize for the discrepancy between our website images and the actual condition of the property during your stay. It's disheartening to hear that the cleanliness did not meet your expectations, and we take your feedback seriously. Rest assured, we will investigate and address the issues to ensure a more accurate representation in the future. If there's anything specific you'd like to share or if there are ways we can make it up to you, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

4/10 Poor

Kathryn

Liked: Cleanliness
Disliked: Property conditions & facilities
The hot water did not get hot unless you ran it for over 10 minutes and the heater did not work in one of the rooms.
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Jan 2024
Dear Guest,We apologize for the inconvenience you experienced with the hot water and heater during your stay. Your feedback is important, and we will promptly address these issues to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and thank you for bringing these matters to our attention. If there's anything else we can do to make it right, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Ursula

Stayed 2 nights in Dec 2023
Response from Hotel manager on 18 Dec 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Mary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Inside was dirty, hair everywhere, and everything was worn out including the bathtub. Will not be back
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov 2023
Dear Guest,We're genuinely sorry to hear about your disappointing experience. Your feedback is valuable, and we apologize for the cleanliness and maintenance issues you encountered. This is not reflective of our standards, and we take your comments seriously. If there are any specific details you'd like to share or if there's anything we can do to address your concerns, please let us know. We appreciate your feedback and hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Pam

Disliked: Amenities, property conditions & facilities
Unable at stay because room was in middle of doing destroying to remodel Staff rude Called Uber driver said I was third person she had picked up to take to a safe different hotel
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov 2023
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced during your attempted stay. Your feedback is concerning, and we regret the disruption caused by ongoing renovations and any perceived rudeness from our staff. We appreciate your patience and understanding. If there's anything specific you'd like us to address or if you have further comments, please feel free to share. We hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

4/10 Poor

kristen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint missing in tub
Stayed 1 night in Nov 2023
Response from Hotel manager on 6 Nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Sonya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no parking. Stains on the sheets. Tub appeared dirty and was pealing. Fridge seal was cracked open. Crack in ceiling that was leaking. Large whole in wall with mesh covering loosely on it.
Stayed 1 night in Nov 2023
Response from Hotel manager on 3 Nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Erasmo

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Couldn’t turn the tv up past 14 we couldn’t get any other channels to work then we had to unplug the tv just to get it to turn off , bed was very hard and uncomfortable, there was not enough pillows to service 2 people this is not what I expected for what I pay to be a diamond rewards member.
Stayed 2 nights in Oct 2023
Response from Hotel manager on 28 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Judy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our family rented 3 rooms. All had problems. The bathroom had rotted walls with black mole growing on them. bathtubs were unfit to bath in. One room had a broken table and chair in it. The Labatory in my room was broken on one end and would not take much to fall. The manager said all the room are like ours but although they keep getting complaints from everyone the owners refuse to repair anything. Even the ice bucket was old and covered in stains. Lots of nice places around them outside was nice. Inside is a health hazard. My bed sheets although they were clean had blood stains on them.
Stayed 1 night in Oct 2023
Response from Hotel manager on 25 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Edra Noe

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was here for the F1 but was not worth the price
Dirty room when I checked in. Tub is damaged with like bullets. Beds are stain with something red looks like blood. I don’t recommend this please at all
Stayed 2 nights in Oct 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel manager on 25 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities
There was blood on the pillows and on the wall. Terrible terrible. Never again!
Stayed 2 nights in Oct 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Ann

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel manager on 23 Oct 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

jose

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Hotel manager on 20 Oct 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Shelly

Disliked: Amenities
The most disgusting hotel I have EVER stayed in. Room has trash in it, door lock looked like it had bern broken into multiple times, patches walls, holes in the wall, AC did not de-humidify as I was moist in the room. I would have bern better sleeping in my car!
Stayed 1 night in Sep 2023
Response from Hotel manager on 20 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel manager on 20 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

ROBERT

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The place over all needed work. Mold in the ceilings, noisy AC unit, terrible bed and breakfast was cereal, toast, mini bagels. The staff was nice and helpful, but the building needs a refurbishment
Stayed 2 nights in Oct 2023
Response from Hotel manager on 20 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Casie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nasty. The tv was busted. They wouldnt change our room even though there were rooms available. Disgusting.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 20 Oct 2023
Dear Casie,We're deeply sorry to hear about the unpleasant condition of your room and the issues you encountered with the TV. Your experience is not reflective of our standards, and we apologize for the inconvenience. Your feedback is valuable, and we will work to address these concerns to ensure a much-improved experience for our guests in the future. We regret that you were not offered another room despite our availability. We appreciate your input and hope you will consider giving us another opportunity to provide a more comfortable and pleasant stay. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 Excellent

stella

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Radical remodel
Room was convenient and very clean . Very modern .
Stayed 2 nights in Oct 2023
Response from Hotel manager on 20 Oct 2023
Dear Guest, Thanks for your comments. I'm glad you had a nice experience with us, and I hope you will make us your first choice in our area. We specialize in clean, comfortable room at exceptionally affordable rates, and I'm glad met your needs. We'll be here for you in the future when you need us again. Sincerely, Hotel Manager