Exterior

Reviews of Aloft Austin Northwest

3 out of 5
Aloft Austin Northwest
14020 US Highway 183, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynsey

Travelled with family
Great time and friendly staff
Stayed 2 nights in May 2024
Response from Susi on 16 May 2024
Dear Lynsey,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Tifani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean, felt safe there. Most important things. The bummer was they had live music in the lobby but no bartender showed, so no evening cocktail and they don't do maid service daily so I had to hunt down towels.
Stayed 2 nights in May 2024
Response from Susi on 16 May 2024
Dear Tifani,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Imre

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel to stay. Entire staff has done a great job
Stayed 1 night in May 2024
Response from Susi on 16 May 2024
Dear Imre,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area ! Says 24 hrs room Service not true tho
Stayed 1 night in May 2024
Response from Susi on 16 May 2024
Dear Jonathon,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Geremy, plano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant rooms
Stayed 3 nights in Apr 2024
Response from Susi on 16 May 2024
Dear Geremy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
only complaint is they didn't clean our rom and resupply coffee and towels unless I asked in between nights.
Stayed 2 nights in Apr 2024
Response from Susi on 16 May 2024
Dear Rex,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Nancy, Jourdanton

Travelled with family
Liked: Cleanliness, amenities
I could hear every noise and kids running n playing in the hall after 10pm
Stayed 1 night in Feb 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Susi on 16 May 2024
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

ShaWanda

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jana, Corpus Christi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We inly stay at aLoft when in Austin. This property makes me happy!! Clean quiet, friendly.
Stayed 1 night in Apr 2024
Response from Susi on 16 May 2024
Dear Jana,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susi on 16 May 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alaneisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We unfortunately were only able to stay for one day but it was super close to restaurants and shopping attractions! It was clean and in a great area and there was even a karaoke night going on while we were there it was really nice and we'll definitely be coming back. :)
Stayed 1 night in Mar 2024
Response from Susi on 21 Apr 2024
Dear Alaneisha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

George

Stayed 1 night in Feb 2024
Response from Susi on 21 Apr 2024
Dear George,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room next to the elevator was a bit noisy at night.
Stayed 3 nights in Apr 2024
Response from Susi on 16 May 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Oscar, Rio Grande City

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really clean nice experience close by to a lot of store and restaurants walking distance would definitely stay again!
Stayed 1 night in Apr 2024
Response from Susi on 21 Apr 2024
Dear Oscar,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff greeted us any time we entered the lobby.
Stayed 3 nights in Apr 2024
Response from Susi on 21 Apr 2024
Dear Melvin,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Manuel

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susi on 21 Apr 2024
Dear Lynn,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
felt comfortable and clean had foods available for breakfasts and bar excellent staff
Stayed 2 nights in Mar 2024
Response from Susi on 21 Apr 2024
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
I always have a pleasant experience when I stay here. The staff are very friendly and accommodating.
Response from Susi on 21 Apr 2024
Dear Tara,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, in a good area. Definitely choose next time visit!
Stayed 1 night in Apr 2024
Response from Susi on 5 Apr 2024
Dear Brandon,On behalf of the entire hotel team, I want to thank you for sharing about you experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Vonnita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and room
Stayed 1 night in Mar 2024
Response from Susi on 5 Apr 2024
Dear Vonnita,On behalf of the entire hotel team, I want to thank you for sharing about you experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Davonte

Stayed 4 nights in Mar 2024
Response from Susi on 5 Apr 2024
Dear Davonte,On behalf of the entire hotel team, I want to thank you for sharing about you experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dorine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , stylish and comfortable
Stayed 2 nights in Mar 2024
Response from Susi on 5 Apr 2024
Dear Dorine,On behalf of the entire hotel team, I want to thank you for sharing about you experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Austin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that you were animal friendly.
Stayed 3 nights in Mar 2024
Response from Susi on 5 Apr 2024
Dear Austin,On behalf of the entire hotel team, I want to thank you for sharing about you experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Adewale

Stayed 2 nights in Mar 2024
Response from Susi on 21 Apr 2024
Dear Adewale,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Susi on 21 Apr 2024
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Claire

Travelled with family and small children
Nights were extremely noisy, from other guests running around to hearing the elevator cables banging all night long. Pool was filthy, green water in the spa and a backed up toilet. Never had enough towels stocked. Rooms were very small, sheets had gunk and hair, probably not changed.
Stayed 2 nights in Mar 2024
Response from Susi on 21 Mar 2024
Dear Claire,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Davonte

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and very accommodating for your my pet
Stayed 3 nights in Feb 2024
Response from Susi on 16 May 2024
Dear Davonte,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Latoya

Stayed 1 night in Mar 2024
Response from Susi on 21 Apr 2024
Dear Latoya,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Anna

Disliked: Amenities
I didn't like 1 soap and 1 cup for 3 people. Didn't clean room 2nd night! Beds were comfortable. AC was really cold.
Stayed 3 nights in Mar 2024
Response from Susi on 21 Mar 2024
Dear Anna,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

andromeda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Susi on 16 Mar 2024
Dear Andromeda,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Maricruz

Travelled with family
Liked: Cleanliness, amenities
Front desk staff very polite very professional and helpful…
Stayed 5 nights in Mar 2024
Response from Susi on 16 Mar 2024
Dear Maricruz,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay for its price
Stayed 1 night in Mar 2024
Response from Susi on 16 Mar 2024
Dear Andrew,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Jerry, Lubbock

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Susi on 21 Mar 2024
Dear Jerry,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a breeze and the staff was very friendly. I loved the set up with the bar and lounge area. Highly recommend this place if you need to be in this area.
Stayed 1 night in Mar 2024

10/10 Excellent

Micheline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s new hotel, clean and good location. The staffs are friendly.
Stayed 1 night in Feb 2024
Response from Susi on 2 Mar 2024
Dear Micheline,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Lavera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love customer service
Stayed 2 nights in Feb 2024
Response from Susi on 26 Feb 2024
Dear Lavera,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Susi on 26 Feb 2024
Dear Alexa,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
it was a great place to stay !
Stayed 1 night in Feb 2024
Response from Susi on 20 Feb 2024
Dear Kyle,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the DJ
Stayed 1 night in Feb 2024
Response from Susi on 20 Feb 2024
Dear Leanne,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon to enjoy some more great music!

10/10 Excellent

Rafe

Liked: Cleanliness, property conditions & facilities, room comfort
Love the aloft
It was really good, bed and bench were very comfortable. Only problem was when I tried to call the hotel operator for a bath towel and got no answer
Stayed 1 night in Feb 2024
Response from Susi on 20 Feb 2024
Dear Rafe,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific!
Stayed 2 nights in Feb 2024
Response from Susi on 20 Feb 2024
Dear Edward,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024
Response from Susi on 20 Feb 2024
Dear Joshua,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jan 2024
Response from Susi on 20 Feb 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Convenient
I had a great stay. I always choose this aloft when visiting my company’s headquarters in Austin. The rooms are always clean and comfortable. I’ve yet to have a single issue at this hotel, and I’ve stayed several times.
Stayed 1 night in Jan 2024
Response from Susi on 20 Feb 2024
Dear Jenny,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Susi on 20 Feb 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Not Helpful
I booked my guest 2 times on the wrong date by accident. I called the hotel within 5 minutes of booking and they told me I had to go through hotels.com. Not sure if Hotels.com messed up or the hotel was not helpful. Either way, did not get a refund even though I made a mistake and caught it within 5 minutes
Stayed 1 night in Jan 2024

10/10 Excellent

kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Susi on 20 Feb 2024
Dear Kayla,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not what I could categorize as a luxury hotel anymore. My first stay here about 5 years ago was great with no issues. This stay the room needs a lot of attention to cleanliness & updating. Rust in the bathroom handles, gross looking old tub, no warm water for my shower, just cold, broken furniture in my room, broken bathroom door, the list goes on and on. The valet guys were the most accommodating part of my stay, and they were the only employees who had good customer service. I’ll never stay here again it was a huge disappointment for the one time I booked myself a nice hotel to have a mom getaway for my birthday. Never again. Sad to see luxury hotels go to the dumps like this one has.