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Reviews of Baymont by Wyndham Augusta West

2.5 out of 5
Baymont by Wyndham Augusta West
629 Nw Frontage Road, Augusta, GA

Reviews

6.8
Rating 10 - Excellent. 216 out of 652 reviews" "
Rating 8 - Good. 139 out of 652 reviews" "
Rating 6 - Okay. 85 out of 652 reviews" "
Rating 4 - Poor. 73 out of 652 reviews" "
Rating 2 - Terrible. 139 out of 652 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no soap in both pump bottles. We went to front desk and she was very helpful to give us a cup she had poured soap ftom a gallon container.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 3 nights in May 2024

2/10 Terrible

gregory

Disliked: Staff & service, property conditions & facilities
N/a
Stayed 2 nights in May 2024
Response from General Manager on 27 May 2024
Dear guest,It was a pleasure having you join us recently; however, we sincerely regret to learn about your disappointment. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline. Thank you for your review, and we hope to hear from you soon.

8/10 Good

Yauceatris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. Barely seen any other guest. Room was clean. Bed was comfortable. Only problem within the room was the light and outlet over the bed didn't work on neither side.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear guest,Cleanliness and comfort are always found at Baymont Inn & Suites Augusta West Hotel, and we're happy our accommodations were perfect for your needs! Regarding your concerns, we apologize and will follow up and make corrections. The next time you visit, we hope to earn five stars!

10/10 Excellent

Deangelise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Guest,Thank you for taking a moment to write a review. It is a pleasure to learn that you enjoyed your experience with us. Thank you for choosing to stay at Baymont Inn & Suites Augusta West Hotel, and we look forward to welcoming you back soon.

2/10 Terrible

Eunice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in very poor condition. It’s dirty smelly, carpet are not vacuumed or cleaned for ever. I will make sure everyone hears about it.
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear guest,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

8/10 Good

Victoria

Business traveller, Travelled with group
Liked: Staff & service, amenities
It was ok!
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Dear guest,Thank you for choosing Baymont Inn & Suites Augusta West Hotel and sharing your feedback. Our team works hard to ensure our guests have a fabulous stay, and we are constantly working to improve. We are happy you enjoyed your stay and look forward to welcoming you back and impressing you further.

8/10 Good

jonay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Louise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear guest,Thank you for your five-star rating! We're thrilled you enjoyed your stay with us at Baymont Inn & Suites Augusta West Hotel, and we hope you'll visit us again soon for another chance at unbeatable relaxation.

10/10 Excellent

sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room wasn’t fully cleaned.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Guest,Cleanliness is very important to us, and we are sorry to hear about your concerns regarding your room. Our team will take your comments into consideration as we work to uphold our standards.

10/10 Excellent

Phuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear guest,Thank you for your outstanding review! It was a pleasure hosting you at Baymont Inn & Suites Augusta West Hotel. We're glad our dedication to cleanliness impressed you, and we look forward to your next visit.

2/10 Terrible

Dylan

Keep killing bugs .. wanted a refund
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear guest,We're deeply sorry for any inconvenience caused by bugs during your stay. Please know that we take cleanliness and pest control very seriously, and we will address this issue immediately. Your comfort and satisfaction are our top priorities, and we understand your frustration.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

William

Travelled with family, Travelled with pets
soap dispensers empty for 2 days
Stayed 2 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear guest,Thank you for your review. It was a pleasure having you as our guest recently; however, we apologize that your experience fell short of expectations. We'll be sure to share your feedback with housekeeping to ensure our high standards of hospitality are being met. Take care, and we hope you enjoyed your time in Augusta.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and vey accommodating. Would definitely stay there again. Close to the things you come to Augusta for.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear guest,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to know that our location worked well for your trip. If you're in the area again, please come back to see us at Baymont Inn & Suites Augusta West Hotel!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and service
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear guest,It was our pleasure to provide you with comfortable, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Baymont Inn & Suites Augusta West Hotel.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed at me and my gf really enjoyed it
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear guest,It was a pleasure to host both of you at Baymont Inn & Suites Augusta West Hotel. Our team is thrilled you were impressed with your stay, and we're grateful for your positive feedback. Come back soon!

10/10 Excellent

Chip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay after we got to it from highway
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear guest,Thank you for your recent visit. We're glad to know you enjoyed your time with us, and that we could provide you with the stay you expected and deserve. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Nadia, Hampton

Business traveller
Liked: Staff & service
Hallway smelled of cigarette smoke
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Guest,Thank you for being our guest and sharing your feedback. Please know we do all we can to ensure our smoke-free policies are adhered to, and we ask that our team be notified if any of our guests see that this is not the case. We hope you enjoyed your stay otherwise and look forward to welcoming you back and impressing you further.

8/10 Good

Vern

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
noise
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear guest,Thank you for taking the time to review your recent stay with us. Although we're delighted that you enjoyed your experience overall, we apologize for any inconvenience you had regarding noise. Should you return to the area, we hope we have the opportunity to provide a much more pleasant stay for you.

8/10 Good

thomas

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

NICOLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel served our needs (safe, clean & friendly staff) for Masters weekend. Because of the demand on hotels for that event, prices were high but expected. The pool is on the highway side of the hotel (noisy from cars/trucks) which is too bad because if it was on the back side, it could’ve been more quiet & enjoyable but we didn’t come for the pool so all good… just a note of expectations for others.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear guest,We were happy to provide you with clean, welcoming accommodations during masters weekend, and we're glad you enjoyed your visit overall. If you find yourself back in the area, please come see us again.

2/10 Terrible

Liam

Stayed 1 night in Apr 2024

2/10 Terrible

Ronak

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like to stay here
Stayed 7 nights in Mar 2024
Response from General Manager on 14 Apr 2024
Dear guest,Thank you for taking the time to leave us feedback. We sincerely apologize that you did not enjoy your stay with us and wish there was something we could do that would make it a better stay. That said, if you have specific feedback, we are open to constructive suggestions. It was a pleasure to host you, and we hope you had a safe trip home.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic!
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear guest,It's wonderful to know that you had a great time with us overall, and we appreciate you highlighting our amazing team members. We hope you'll come back and join us again soon for another amazing visit.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear guest,Thank you for your glowing review of Baymont Inn & Suites Augusta West Hotel! We're delighted to hear our friendly team left a tremendous impression on you. It would be wonderful to welcome you back soon for another exceptional stay.

10/10 Excellent

Loren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the property felt safe. The rooms were clean and up to date. The shopping and dinning options are great.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear guest,Thank you for sharing your feedback with us! We're delighted you found our team friendly and felt secure during your stay. It's also wonderful that you appreciated our well-appointed rooms and the diverse shopping and dining options nearby. We can't wait to welcome you back to Baymont Inn & Suites Augusta West Hotel for another fantastic experience!

10/10 Excellent

Echols

Liked: Cleanliness, staff & service, amenities
Good room
Stayed 1 night in Jan 2024
Response from General Manager on 5 Apr 2024
Dear guest,Thank you for taking the time to leave a review. We're glad to hear you were able to enjoy our comfortable, modern rooms, and hope you'll come visit us again soon.

8/10 Good

yoniberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the employees doing good job
Stayed 2 nights in Apr 2024
Response from General Manager on 5 Apr 2024
Dear guest,Thank you for choosing to stay with us at Baymont Inn & Suites Augusta West Hotel. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Dylan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was nice just had to kill 8 roaches in my 2 nights stay
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear guest,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns about unwelcome visitors, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

8/10 Good

Kesha

Stayed 2 nights in Mar 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Devan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear guest,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. Should your travels bring you back to the area, we hope that you will choose Baymont Inn & Suites Augusta West Hotel for your stay again.

10/10 Excellent

Whitley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very clean
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Guest,Thank you for your stellar review of your visit with us at Baymont Inn & Suites Augusta West Hotel. It is wonderful to know that you were impressed with our dedication to cleanliness. We look forward to welcoming you back for another exceptional stay!

2/10 Terrible

hunter

Travelled with partner
Disliked: Staff & service
Renovation causing issues
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear guest,Thank you for sharing your thoughts. While we appreciated the opportunity to host you, it's unfortunate that your stay wasn't what you expected. Although we are undergoing an improvement project, please understand we do all we can to minimize any impact on our guests. Additionally, these details are published online, which you can review before making a reservation. We'll remain focused on providing quality stays to our visitors, and we wish you safe travels ahead.

2/10 Terrible

Mabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn’t clean. And didn’t supply me with enough towels for 3 in a 2 beds queen bedroom.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear guest,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any issues with the towels. This is certainly not the level of accommodation we aim to provide, and we'll look into your comments further. We hope your next trip goes more smoothly.

10/10 Excellent

Rhonda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear guest,Thank you so much for the feedback. We're so happy to know that you had a great experience with us overall. Please consider coming back to join us again soon.

2/10 Terrible

Rubén

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice hotel easy access to the interstate and very pleasant
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear guest,It was a pleasure hosting you at Baymont Inn & Suites Augusta West Hotel! We're glad our location was convenient for your trip and that your overall stay was pleasant. The next time you're in the area, please come see us again.

10/10 Excellent

J Paul

Stayed 1 night in Feb 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Response from General Manager on 28 Feb 2024
Dear guest, Thank you so much for your review. We at Baymont Inn & Suites Augusta West Hotel pride ourselves on our cleanliness and pleasant atmosphere. We hope to be able to host you again sometime in the near future.

10/10 Excellent

Alzavion

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

It was an average stay they re doing construction so it doesn’t seem that nice and clean when you pull up and park. But it’s okay I only stayed there for one night.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear guest,Thank you for your valuable feedback on your recent stay. As you noticed, our property is in the process of being renovated for the comfort of our travelers. We do everything we can to ensure the safety of our guests and were saddened to hear that you were uncomfortable with the renovations in progress. We hope you choose to stay with us again the next time you are in the Augusta area so you can see the completed changes. We appreciate your review!

10/10 Excellent

Richard

Stayed 7 nights in Feb 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Feb 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024