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"Lady at front desk is always professional, efficient and friendly. Cleanliness of the room and shower room was consistent. Breakfasts were consistent."

"Wir waren seit doch einiger Zeit wieder einmal Gast hier. Das Personal war sehr freundlich und hilfsbereit. Da wir jeweils zu den Heimspielen des FCA gehen, sind wir darauf angewiesen, das Gepäck im Hotel zu deponieren. Das ist im Rugs Hotel möglich....aber es kostet 18 Euro ...... unverschämt und unverständlich!!!"

"everything was good... personal and breakfast"

"Staff were very welcoming and helpful. Room was spotlessly clean. Great location and easy walk from the train station. Lovely Italian restaurant nearby. Would visit again. Breakfast was great. "

" Was only there one night so we really didn’t use the kitchen, rooms we nice and bathroom was clean. I just didn’t like the process of trying to get a code for the room so late and then looking for the address on the street in the rain. Location services could have been better. "

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Clean but water didnt work for one day"

"Good"

"Tired hotel with no curtain in my room and far too hot although the radiator was switched off. The shower head would not hold up and the bed was very soft - ok for some people I know, but not me. There was no breakfast other than coffee and worst of all there is only a small time with any staff. That’s no help if you’re facing a keypad to get in. The telephone number to a sister hotel cuts off if you select the English option and if you take the German option they are not exactly helpful - I am still waiting for a call back that was promised in five minutes! "