"We have stayed at this hotel many times when taking in a show at the Casino. Check-in is never smooth, but this time was the worst. Despite a 4:00 pm check-in time (the latest check-in time possible for most hotels), rooms were not ready. The lobby was filled with people waiting for rooms. My husband asked the front desk staff if there were other rooms available, but absolutely no effort was made to put us in a room which might have been ready.
We had a 5:15 pm reservation at a restaurant in town and planned to freshen up before hand. Unfortunately that wasn’t possible, so off to the restaurant we went, a bit more casual in appearance than we wanted to be.
There is a long list of “rules” clients are to follow while staying at this hotel. I think most hotel clients probably have two expectations for any hotel: the room is ready at check-in time and the room is clean. Well, in this case at least the room was clean.
We did not feel welcome, so we will not be returning, nor do we recommend this establishment."
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