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"Spa was amazing. Staff perfect. Room clean and spacious. Amazing views and grounds. 10/10"

"Service outstanding "

"It is a very beautiful hotel. The room is beautiful and spacious. The bed is very clean and comfortable. We used both private and public onsen, it was a great experience. We also had kaiseki dinner which was also an amazing experience. The breakfast was wonderful with a lot of variety. Overall it was a great experience and we really enjoyed our stay."

"From the amenities, views, service, and overall facilities, this property is truly exceptional. The food stands out for both its quality and variety, and the spacious hot tub is a highlight. The only minor drawback is that the room feels a bit tight for four people, as it’s originally designed for two—adding two futons required removing the coffee table to create space. That said, everything else the property offers more than makes up for it, to the point where the room size hardly mattered. Even our room overlooked the stunning Lake Ashi, making the stay all the more special. Overall, it was an unforgettable experience."

"The hotel is modern and clean. My kids love the play area and the food variety they provided. Private onsen is a plus. We would like to stay there again when we are back to Hakone."

"We enjoyed our first time stay at Atami but didn’t see anything “premium” about this Onsen. The breakfast and dinner buffet was satisfying."

"The rooms at Excellency Floors are spacious with magnificent ocean views and kaiseki dinner & buffet breakfast which included are beyond my expectations. All the onsens i tried during my stay especially the ones in the private rooms are like a retreat experience that can cleanse the mind, body and soul. Highly recommended for couples & family trips."

"We booked none smoking room, however the room we got was terrible with smoke smell. We opened window for catching fresh air but 2 hours later on second evening there were a chemical smell coming in from open window…… The room has very poor noise/voice barriers. Stepping sounds, talking, snoring, and even those Japaneses (95% travellers speak Japanese) farting sounds on hallway you heard every night."

"Very friendly staff. In room onsen was amazing. Felt it was pricey for the location of the hotel. Shuttle service was very convenient! "