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Reviews of Pyramisa Island Hotel Aswan

5 out of 5
Pyramisa Island Hotel Aswan
Isis Island, Aswan

Reviews

6.4
Rating 10 - Excellent. 45 out of 243 reviews" "
Rating 8 - Good. 67 out of 243 reviews" "
Rating 6 - Okay. 47 out of 243 reviews" "
Rating 4 - Poor. 41 out of 243 reviews" "
Rating 2 - Terrible. 43 out of 243 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience… Avoid this hotel.
Terrible experience. The hotel is in ruins. The rooms are dirty, bed full of bugs, we got a rash in the morning. The bathrooms full of mold, and hot water not working properly. The AC was not working, and the bathroom lights did not even turn on.
Stayed 1 night in Jan 2024

8/10 Good

Moataz

Liked: Staff & service, property conditions & facilities, room comfort
Great place. Will come back again.
The hotel is excellent in many ways. The location is very very unique. Great place and great service. One thing that needs work is the room cleaning. The dust inder the bed speaks of months without cleaning. Other than that I have no criticism
Stayed 1 night in Dec 2023

6/10 Okay

I-Chu, Cupertino

Travelled with family
Disliked: Amenities
Staff is overall friendly with various English skills. The hotel looks pretty nice from the outside but the rooms are not compatible to the exterior look. We paid $500 USD in total for 2 nights of a triple room in December. Triple room = 2 twin beds 1 rollaway bed. Mattress quality is similar to those used in motels in the States. None of the machines in the fitness center works. Bathroom door of our room is not closable and room door is very difficult to close. I do miss Cairo Hilton Pyramid Golf, where I paid less with better quality on everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

Moataz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Great for the value
Stayed 2 nights in Dec 2023

2/10 Terrible

Parthiban

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nightmare. Only the facade looks beautiful. The rooms are run down and so dirty. How could Expedia even be listing this hotel as 5 star? Tables broken and floors so dusty. I’m afraid there might even be bed bugs. Have spoken to the reception and they can’t be bothered. That’s how bad the service is.
Stayed 3 nights in Dec 2023

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good enjoyed the boat trips from hotel to aswan sightseeing good
Stayed 6 nights in Dec 2023

4/10 Poor

Takaomi

Stayed 1 night in Dec 2023

6/10 Okay

Sandyta, Corvallis

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Outside of the property looks very nice as you approach from taxi boat to the hotel. But inside could use an upgrade. Definitely still old fashion inside with all the furniture stuff. Tall, bold male and older looking receptionist staff had a misogynist attitude. Did not respond to me but would make eye contact to my husband when he did not even make the reservation and ask only him questions about reservation. Gave my husband the keys and did not acknowledge me until I had to raise my voice and ask for our passports and wifi access which was terrible. Would not be back.
Stayed 1 night in Nov 2023

4/10 Poor

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room had hair all over the bed and the shower didnt work well
Stayed 2 nights in Nov 2023

2/10 Terrible

shahriar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a deluxe with king bed and view of the Nile. The room initially given to me was unsafe: the front door did not lock (flimsy, could be pushed open, chainlink broken) and the door to the balcony did not lock. We were reassigned to a room where the locks worked, but with twin beds and not looking at the Nile. The bidet did not work. The shower was terrible: the shower head rotated everywhere getting the ceiling, the floors, the walls all wet. We diverted the water to the faucet, but the showerhead did not work anymore and had to kneel to wash our hair. The water pressure and temperature fluctuated; the tub/shower was clogged. The bathroom was not very clean (fungus growing on the tile). The property was in disrepair and it was dated. Presumably, this is a 5-star hotel, but it is not (more likely 3 stars).
Stayed 2 nights in Nov 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and delicious breakfast with lots of variety
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria Fariza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an experience I wouldn’t mind having again!
Stayed 2 nights in Oct 2023

6/10 Okay

MARIA

Travelled with family
Not great
The trip was last minute and we had to book whatever was available . This was NOT our first choice and it was not a place we would go back to . It is old, shabby, not clean and not convenient as it is on an Island
Stayed 1 night in Oct 2023

8/10 Good

MARIA

Travelled with family
Liked: Staff & service
Not great
There was a shortage of hotels when we booked and this is the best we could get that was not scandalously expensive . Not great
Stayed 1 night in Oct 2023

8/10 Good

Latchman

Liked: Cleanliness, staff & service
The property rooms are old.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marta.

Stayed 1 night in Sep 2023

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness, staff & service
The property was adequate for us as we were checking in late and departing early the next morning. When I booked I did not realize that the only way to the property was by boat. This made it very inconvenient. We were hungry as we got in at 10pm and the hotel had very limited food options and because you have to take the boat back to the town we really couldn’t go to any of the places still open in town. The food was okay but definitely not high quality. The property was very dated and old. The doors and wood were scratched up and the bathroom had a weird half glass door which meant some water sprayed outside the shower. They also still use physical keys with a giant hanging tag that has your room number. Not really the safest thing. I did find the staff friendly and very helpful. Breakfast was decent but nothing to write home about. All in all if you are looking for a place that is modest and you want to relax in isolation on an island it’s not bad. But if you want to tour around Aswan and explore the city this is not the place.
Stayed 1 night in Aug 2023

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities
mostly dissapointing
This is NOT a 5-star hotel! Maybe it was the inauguration day, 50 yr ago. I will say, today, barely a 2 star. Premises definitely showing the aging and lack of proper maintenance. Example: fiberglass bathtub patched and patch blistered and cracked. I booked a room with king bed. they gave me one with 2 beds. Came down and complained, then got what i asked for. Changed some dollars for egyptian pounds. The first time was Ok (a new $50 bill). Second time: "we can change you only $20 US", the catch is, you need to give them freshly mint bills, not a single scratch. needless to say i didnt change anything. now, heading back home with all my "unacceptable" bills. Dinner buffet was ok as well as breakfast, but again, not what you will expect at a 5 stars hotel... Location con: you have to take a ferry running erratic times, allow yourself plenty of time to cross the river and grab your ride.
Stayed 2 nights in May 2023
Response from Hotel Management on 4 Jun 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Pyramisa Hotels & Resorts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pyramisa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon.Best Regards,Hotel Management

2/10 Terrible

Tagelsir

Stayed 2 nights in Apr 2023
Response from Hotel Management on 5 May 2023
Dear Valued Guest, We appreciate your time for posting this feedback. We are sorry that you had an unpleasant experience. Our team strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We would have been thankful, if you had contacted us directly at site, so we could have eliminated the reason for your dissatisfaction. We hope you will give us a chance by staying with us again to show you a better level of experience. Best Regards,

4/10 Poor

Tagelsir

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good for paid prices.
Stayed 2 nights in Apr 2023
Response from Hotel Management on 5 May 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Would appreciate if you allow us sometime and share with us directly any misfortunate incidences that caused your dissatisfying experience. Best Regards,

6/10 Okay

Dean

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The location is great and being on its own island is very charming. You take a small boat to it. The grounds are very nice and the pool is great. Unfortunately the rooms are very tired and dated. The beds and sheets are old, the flooring is cheap and the bathrooms are poor. Its a shame because the setting of the hotel is great.
Stayed 1 night in Apr 2023
Response from Hotel Management on 4 Jun 2023
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very old furniture and wifi is terrible

2/10 Terrible

Hesham

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I had them change our rooms 2 times. All rooms presented to us were in terrible condition and very dirty; I'm talking about dust and hair on the floor and in the bathroom. We settled in a room because we were just extremely tired from a long travel after they double cleaned the last one. Hotel is in a great location, but staff and manager are extremely unprofessional and rude. Hotel property is in a bad condition and hasn't been maintained for a while. Amenities are old, unmaintained and outdated.
Stayed 3 nights in Mar 2023

8/10 Good

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience with some comments
The experience, in general was good; the only thing that was uncomfortable for me was that the WIFI is only available in the lobby area and poor quality, less than 3mb. Additionally it was difficult to find the gym, because is inside the SPA and it's in poor condition
Stayed 2 nights in Feb 2023

4/10 Poor

ahmed

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel location very nice but room very bad Furnature very old mattress very bad no equipment in rooms
Stayed 4 nights in Feb 2023

2/10 Terrible

Mahmoud

Stayed 1 night in Feb 2023

4/10 Poor

Hasina, Jeddah

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not Clen every thing not working as Expected.
Stayed 2 nights in Feb 2023

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, amenities
We reserved a room with a King size bed and we got 3 twin beds. We reserved a non smoking room and there was an ashtray in the room and the room smelled of smoke. The room/floors/sheets/towels were either dirty or needed replacing! I would not recommend this hotel to anyone!
Stayed 1 night in Feb 2023

6/10 Okay

Irene

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel must have been very nice but now it is run down. Sorry, but they should make an effort as it has lots of potential

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There is a fly
Stayed 1 night in Jan 2023

2/10 Terrible

Santosh

Travelled with family
Disliked: Staff & service, amenities
I stayed in villa and no internet service provided , I need to go to reception area to use internet services, terrible experience. Over paided for accommodation with no internet connection

6/10 Okay

Feroz

Travelled with family
Disliked: Staff & service
Unable to reach anyone at hotel- neither from outside hotel of inside hotel. Rooms are spread across- one porter for more than 200 guests. Guests had to wait in line for long in breakfast- almost 20-39 mts to get omelette Have to take ferry to teach hotel.
Stayed 1 night in Dec 2022
Response from Guest Relation office on 30 Dec 2022
Boats are working all day long, and the whole staff is being under training now to provide a better service.promises of a surprising holiday next time

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hello are you there?
Didn’t get to stay as the phone numbers i was provided didn’t work for the property. Nor the 3 others I looked up. Hotels.com was able to get thru on a number they had that’s not published? Had to book a last minute hotel someplace else cause I wasn’t able to contact the property. This is disappointing.
Stayed 1 night in Dec 2022

10/10 Excellent

TERRENCE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is under rated. Yes its a bit dated and a few things are out of order but PLEASE look past the little deficiencies and come enjoy this wonderful place The location is wonderful and the hotel shuttle boats(FREE) make it really convenient for getting downtown
Stayed 2 nights in Oct 2022

6/10 Okay

Suhail

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I liked the service the staff provided, it was exceptional. I hated the fact that the wifi was non existent and wouldnt work for us
Stayed 3 nights in Oct 2022

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Definitely not a 5 star hotel, maybe it used to be? Yes the property is outdated but we found everything to be clean and it worked for us for one night. AC, shower, pool, buffet was good. The staff were all very friendly and we were able to check in early.
Stayed 1 night in Sep 2022

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service. 24 hour ferry. Free breakfast and dinner. Well packed breakfast box. I truly love this beautiful hotel. Will come back in the future.
Stayed 1 night in Sep 2022

8/10 Good

Jamil

Travelled with family
Liked: Cleanliness, staff & service
As indicated by its name, the hotel is located on an island and so hotel guests and their luggage are transported by boat to the hotel, which is pretty awesome. The hotel staff were, for the most part, very friendly and accommodating, and willing to help make our stay enjoyable. The hotel could do with some renovations - certain features seem run-down by today’s standards and are in dire need of an upgrade, and certain amenities were not available while we were there (though, this may be due to the fact that our stay occurred in the off season), but overall the hotel has a lot of charm. Our plan was to take a Nile cruise from Aswan to Luxor, but we weren’t sure if we could do this given our tight schedule and last minute planning. However, one of the hotel staff by the name of Mostafa went above and beyond his regular duties to make this happen for us. He not only offered us a number of options, but once we had decided on which option we wanted, he arranged the cruise including the transportation of our luggage to the boat. He even took time out of his day to help us with finding amenities and items that were unavailable at the hotel. Despite its shortcomings, I would recommend the hotel for its location, charm, and hospitality.
Stayed 1 night in Jun 2022

8/10 Good

Nicholas, Cincinnati

Travelled with group
Liked: Staff & service, amenities
The wifi only worked for about half our stay. This property has all of the potential to be a 5 star resort, but it’s a bit rundown and it showed. It’s somewhere between a 3-4 star property in today’s condition.
Stayed 3 nights in Jun 2022

4/10 Poor

Chandrajit

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like location but definitely not worth to stay as everything is in bad condition like bathroom fittings, doors, switches, door knobs, shelves you name it everything and it’s very very old property.
Stayed 1 night in May 2022

2/10 Terrible

Anthony

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Only stay if you like roadside motel quality
Awful experience. First off the hotel is maybe a 3 star max. It is very out dated and old and not how the pics look. The staff also is not very well trained or accommodating. The hotel was advertised as “air conditioned rooms” but the a/c didn’t work. We complained and they tried to convince us that air conditioning meant “air freshening” and is only a fan. This is on mid 90 degree days. Finally after a lot of talking they said it was turned off to save energy and they turned it on again and it cooled down but turned it off again in middle of the nite. The beds were also terrible. Good not edible. And overall no better than a roadside motel. Would not recommend
Stayed 2 nights in Mar 2022

6/10 Okay

Spenser

Liked: Staff & service
Disliked: Cleanliness
Hotel staff are awesome. I wish the room cleaness and condition come par with the Hotel class rating on Expedia. In my view it’s at least two ratings below.
Stayed 1 night in Mar 2022

6/10 Okay

Abel

Travelled with family
Stayed 2 nights in Mar 2022

8/10 Good

Hania

Stayed 1 night in Mar 2022

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aswan adventure
It was nice stay with helpful staff and excellent location
Stayed 4 nights in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Mohamed Shoukry on 30 Apr 2020
Dear valued client We would love thanking you for choosing Isis Island Aswan. Regret that your last visit was not reaching your expections. Appreciate your valued feedback which indicate us improving our services. Sincere regards

8/10 Good

Kristina, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is on an island! Beautiful location The staff was very nice and helpful
Stayed 2 nights in Feb 2020
Response from Mohamed Shoukry on 28 Feb 2020
Dear Ms.Kristina. Thank you for choosing Pyramisa Island Aswan Hotel. Looking forward welcoming you once again. Kindly accept our sincere regards. The Management.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The only location is fantastic but anything else is very disappointing
Stayed 3 nights in Feb 2020
Response from Mohamed Shoukry on 28 Feb 2020
Regret that your last visit was not reaching your expect ions. Appreciate your valued feedback which indicate us improving our services. Sincere regards The Management.

2/10 Terrible

Rolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst!
DON’T stay here...it’s dirty, rundown, outdated, has awful management, bad location to get around the city, dirty restaurant, terrible wi-fi, loud rooms, gross & rundown bathroom and room, cheep mattress and sandpaper sheets (a true shame since in the land of Egyptian cotton). Not worth the money and definitely NOT a 5 star hotel!!!!! I’d give it 2 stars at most!
Stayed 2 nights in Feb 2020
Response from Mohamed Shoukry on 24 Feb 2020
Regret that your last visit was not reaching your expections. Appreciate your valued feedback which indicate us improving our services. Accept our sincere apology Sincere regards The Management.

10/10 Excellent

WalidShafik, Cairo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was great and hotel employees was very helpful and friendly
Stayed 2 nights in Jan 2020
Response from Mohamed Shoukry on 9 Feb 2020
Dear Mr.Walid. Thank you for choosing Isis Island Aswan Hotel. Looking forward welcoming you once again. Kindly accept our sincere regards. The Management.