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"Poor experience at the Hotel. 1. door to room very squeaky. 2 shower was very poor, hardly any force in the water. 3 Arrange a meal and ordered Parfait/bread, which was not but Pate, along with the most greasy bread oil was oozing out the bread, returned could not eat. 4. going for breakfast, they need to take off the sausages, as stated Rare breed sausages, not sure what breed but they were horrible, not only confirmed by us but other members staying there. 5. Parking states free, this is not the case, it comes with first there, if you cannot get a parking space, you will have difficulty parking, we arrive NOT at high season, so will be extremely difficult to park anywhere. staff were quite rude too. will not be returning."

"Fabulous location and stunning views"

"Parking enough for 12 spaces only. Parking a premium in the area. Breakfast was of decent standard. The room was quite large and the double bed was comfortable. Ran out of coke and lemonade at the bar. "

"Excellent staff, food was great Great location just off the A66 Lovely hotel, just needs a little bit of TLC"

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "