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"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"Good atmospheric rooms with wide view over the city."

"Very good "

"The gentleman who check us in was very helpful and friendly and provided such good service! "

"We stayed at Prominence near the start of spring. During this time, many shops, restaurants, and cafés were either closed for the season, closed early, or had limited seating. Many bar-style eateries were also not very welcoming to families with children. In hindsight, it might have been better to stay in the Happo-One area, as it was the only ski resort still open for the remainder of the spring season. That said, the accommodation itself was beautifully modern and spacious. The kitchen was...

"A great apartment with stunning view, friendly and helpful staff, good location. "

"Amazing, has to be the best place to stay in Hakuba"