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"Amazing spa and amenities"

"The onsen here is even better than most of the public onsens in the town. The hotel has lots of complimentary amenities like the lounge area with free massage chairs, soft drinks, sweets; foot massage machine. Their Japanese room for a family of 4 is quite spacious with a separate family area and sleeping area. The room also has a private garden. If you get the meals there, you get a private dining room and 10 course meal. Overall, we felt like we got the VIP treatment."

"This hotel is gorgeous. The staff are so friendly and helpful and they were so kind and patient with me while I tried speaking in Japanese. I had fell and hurt my ankle, lost my train ticket on way and was charged twice and lost my travel adaptor and they were so kind with me as I was a little stressed. They gave me lots of help and instructions. The hotel facilities are great and the ryokan style rooms are beautiful. I can't recommend this hotel enough. They even had my 2 suitcases taken to the train station with only 1hrs notice for 400¥. This is one of the best hotels I have ever stayed in. "

"The rooms are spacious and have a pretty view of the river though do not opt for the cot if you cannot get a triple Buffet is generous but does not change so recommend not prebooking food if staying more than one night. For breakfast and dinner it’s decent but to gets repetitious. Walkable to town but not central. Does have limited shuttle service. "

"Very friendly staff. I caught them in the middle of renovations of a couple of floors but they were consensus of work hours. 10 minute walk from jr rail station. "

"Nice traditional room with awesome baths. The outdoor baths could be a bit warmer though. But that’s just my personal opinion :)"

"Nice staff, great kaiseki, nice private onsen. Very clean. Comfortable futons. "

"This place was so helpful to us on our trip. From organizing transportation to recommendations of local restaurants. Very friendly and knowledgeable. "

"Wonderful hotel. Each room had the perfect amount of amenities and space. Really appreciated the free drink on arrival, and the breakfast was excellent."