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Impala Hotel

3.5 star property
Travelers find a perfect urban retreat at this city hotel where Indian cuisine, pool lounging, and spa treatments create a rejuvenating escape

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The Impala Hotel in the city center offers a retreat from urban bustle. Guests can book massage and spa services, enjoy Indian cuisine at three restaurants, and relax by the outdoor pool with sun loungers and umbrellas. Rooms include free WiFi for staying connected.

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
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The price is ₹21,471
₹25,550 total
includes taxes & fees
27 May - 28 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 50.00 per person (one-way)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 136815199
This property accepts credit cards and debit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Impala Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Impala Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Impala Hotel?

Self-parking is free at this property.

What time is check-in at Impala Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Impala Hotel?

Checkout is at 11:00 AM.

Does Impala Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50.00 per person applies.

Where is Impala Hotel located?

Located in the heart of Arusha, this hotel is within 1 mile (2 km) of Arusha Clock Tower, Natural History Museum and Maasai Market and Curios Crafts. Arusha Golf Course and Arusha International Conference Centre are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.6

5.2

Cleanliness

6.8

Location

6.0

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 1 out of 14 reviews
Rating 8 - Good. 4 out of 14 reviews
Rating 6 - Okay. 1 out of 14 reviews
Rating 4 - Poor. 6 out of 14 reviews
Rating 2 - Terrible. 2 out of 14 reviews

Reviews

Verified

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel I’ve ever stayed in

Unfortunately this was the worst hotel I’ve ever stayed in , the door to my room would not lock, no WiFi in any rooms I changed rooms 4 times but then just gave in that they were all as bad. No TV channels, very very dirty, no light bulbs I had to use my head torch , broken kettle, hairdryer didn’t work. No chance at all of trying to eat the breakfast everything was disgusting . And even the service was awful they seemed to thing it was me having a problem that my door wouldn’t close as the hotel had security ! I will be calling hotels.com to see if they can help in some way and strongly advice they remove this hotel from there choices as there will be nothing but problems and it wasn’t even cheap otherwise you can excuse —— some things but not how dirty the place was. Dirty sheets , dirty bathroom , drips from the ceiling .. sorry it’s a very bad experience
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel location is good close distance from Arusha town. Property is very old, and needs urgent renovations. Not at all worth the rate of $140 per night.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The hotel is very friendly, food is excellent and the rooms are spacious.
Stayed 4 nights in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not stay here!

This place is completely run down, little to no WiFi availability. Several had to change rooms between 2-5 times due to bugs, filth, water leakage. There was also no hot water to bathe with. We learned the owner passed away three years ago and no money has been put into hotel to maintain and repair things.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Daniel

Liked: Staff & service
Sehr gute indische Küche
Stayed 1 night in Apr 2019
Verified

4/10 Poor

Joakim

Disliked: Staff & service, property conditions & facilities
Ovänlig personal och ganska nedgånget
Stayed 1 night in Aug 2018
Verified

4/10 Poor

Magne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ikke flere ganger på dette hotelle

Dette er et hotell jeg ikke anbefaler til noen
Stayed 7 nights in Jul 2018
Verified

8/10 Good

Genene

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed in lack of cleanliness of our room. Floors appeared not to be swept or mopped for some time. Bottom bed sheet had stains.
Stayed 1 night in Jun 2018
Verified

4/10 Poor

Randy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel that has passed its glory days

I can tell this hotel used to be a nice hotel. But it looks like it has not been maintained (let alone upgraded) for over 10 years. Things are patched everywhere. For example, in our room's bathroom, they seemed to have moved the shower but the mark of where the water control were are clearly visible. The Hotel staff were very helpful and nice, hence the two stars, otherwise I would give them 1 or may be even zero star. There are many office space in this hotel. It may have acted like travel department or something. But these offices are no longer used and they are now used to storage. The problem with that is that these offices are in the prime locations of the hotel and they have see through windows. So when you wonder around the hotels, you will think you are in a old beat up office building.
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old

Pros: big rooms, AC, 3 restaurants Cons: very old, cockroaches, kind of abandoned
Stayed 1 night in Feb 2018
Verified

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible shower!!! Good Indian restaurant though.

Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018