Search Hotels Near Arts Center of Wilkes-Barre, Wilkes-Barre

"The staff was exceptionally nice, but the property itself is in dire need of updating. The room was also not clean - we had a blanket on the floor, which picked up an awful stench from the rug. The TV was also very old and small and had a terrible picture."

"Our go to hotel when in the area. Always a pleasant stay. Rooms are clean, nice breakfast, close to stores and restaurants. The hotel staff are very friendly!"

"Room was clean..no more individual bottles of shampoo or conditioner. And no more bars of soap. All in dispensers in shower. Under table near bed is a motion detector light so every time someone moves off of bed light goes on. This might be great for some but wakes up others in room. Beds were firm and room looked new."

"Great staff"

"Breakfast was great"

"Great place for the family."

"Break"

"Check in staff were great. It was one night stay. Toilet did not work next morning and overflowed onto floor. So grateful we showered first and could use toilet in lobby. Check out staff seemed disinterested in how disturbing or disruptive that was to our experience . Did not offer consolation or apology as if this happened often or was every day normative experience! Only asked if everyone was out of the room. which grossed us out more. Wondering how many guests have used their towels to clean that bathroom floor from toilet water and how many of same towels are recycled for us to use for showers face cloths etc. how many overflows and how clean is that floor? Rugs had stains. If it weren’t for toilet overflow we’d check it off as an average stay in an average hotel. Cost did not match that experience. Best part was check in staff and convenience off of HWY 81. The ratings showed high number but this appears to be massively inflated. My rate is solid 7"

"Elevator was malfunctioning all weekend- after several reports made to the staff they let it remain in service. "