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Reviews of New Orleans Hotel

3.5 out of 5
New Orleans Hotel
27 Buckingham Street, Arrowtown

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 194 reviews" "
Rating 8 - Good. 81 out of 194 reviews" "
Rating 6 - Okay. 37 out of 194 reviews" "
Rating 4 - Poor. 26 out of 194 reviews" "
Rating 2 - Terrible. 7 out of 194 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024

6/10 Okay

Tony and Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Unfortunately the wine glass was not cleaned properly.
Stayed 1 night in Feb 2024

10/10 Excellent

Guy

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for one night stay
The hotel is located behind a bar/restaurant, and to check-in, you have to have someone behind the bar do the check-in. To get to the hotel rooms, you go through the hallway to the bathrooms and exit to the back of the building where our room was located. Although the room was clean, carpet was worn and felt unclean. No microwave, just a hot pot (not clean) to heat water. Small frig, some mugs, no utensils but there were standard hotel amenities like tea, coffee, sugar and milk. Window panes did not close tightly which allowed bugs to fly in. Best part was the location due to Arrowtown being only a twenty minute drive to Queenstown. Quirky little town with small shops to explore.
Stayed 1 night in Nov 2023

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and comfortable for an overnight. Friendly pub manager, simple no nonsense checkin and checkout.
Stayed 1 night in Oct 2023

10/10 Excellent

Solis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You’re right in the middle of the central part of Arrowtown, everything is on your doorstep. The hotel had a great open fire, in the bar area, old world charm
Stayed 2 nights in Jul 2023

6/10 Okay

Michelle

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Astrid

Liked: Cleanliness, staff & service
Price and convenience
Stayed 2 nights in Mar 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Michelle

Stayed 1 night in Dec 2022

4/10 Poor

Owen

Disliked: Staff & service, property conditions & facilities
Booked there as it was a pub with restaurant but it was closed. Sky box was faulty and only worked for 5 min I rebooted it 3 times before giving up. Heat pump was ineffective. Filters probably needed cleaning
Stayed 1 night in Jul 2022

6/10 Okay

annelie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Meals are generous. The only window to the room was the ranch slider to the common access, so unless i had the curtains drawn, there was no privacy. The air con, others showers, and other strange noises were loud
Stayed 2 nights in Apr 2022

6/10 Okay

Sylvia

Stayed 1 night in Feb 2022

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Lovely meals
Stayed 1 night in Nov 2021

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable in amazing location.
Clean, tidy and great location. Third stay and will be back again. It is a great affordable base to explore the best of what Arrowtown has to offer.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good value in the middle of ski season. Comfortable bed and excellent shower with easy access to amenities in Arrowtown.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was right on the main street. The room wasn’t bad for the price we paid. Yes, there was some paint peeling on the vanity in the bathroom and carpet was used, obviously- but once you overlook that and only use it as a resting spot and the basics. I liked that you could eat in the pub, popular as it was quite busy. One had to park in the public carpark which was free and wasn’t that far.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really good property for a short term stay and their bar and restaurant food is nice.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms had a chiller going in middle of all the rooms and the jug didn't work
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was great but was training 2 staff so service a little slow
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location and very good rate. Nice staff and clean and tidy.
Stayed 1 night in Sep 2020

8/10 Good

Paul

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
jug and bed
Great budget pub accommodation.
Stayed 2 nights in Jul 2020

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Specious room with everything you need for an overnight stay. Great meals and friendly staff at the local hotel.
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location to explore Arrowtown and taste the extensive range of wines at the winery below. Rooms a bit dated with limited facilities.
Stayed 2 nights in Mar 2020

6/10 Okay

Mark, Canterbury. England

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly, the location was excellent and the beds were very comfortable, the facilities kettle, toaster and fridge were in order. . Unfortunately the praise stops there, there was a big, very old stain in the toilet (possibly limescale) nowhere to hang towels, no grab rails. There were filled holes in the walls as if renovations were in progress. The actual shower head was good and the water pressure great. The room itself probably hadn’t seen a vacuum cleaner for a while. There was a dirty sock that had been left under the bunk bed and a pen on the floor by the side of the double bed. I did report this to reception during checkout, they apologised, told me they had a new cleaner and offered a coffee. The other notable thing is the lack of sound insulation between the room next door and the rooms above.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room very average. Shower fluctuates too hot to too cold. Food very average.
Stayed 1 night in Feb 2020

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was tired. Expensive for very average
Stayed 1 night in Feb 2020

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful staff, dingy accommodations
The hotel definitely needed an upgrade and paint work and decor. They were fixtures that weren’t hanging properly, and unpainted sheet rock. Unfortunately there is a very loud band playing across from us until 11 PM we were not able to get to sleep at a decent time. The staff however was wonderful. It would’ve been nice to of been compted a breakfast or a partial refund on the noise issue
Stayed 1 night in Feb 2020

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation is basic but has everything you need.
Stayed 1 night in Feb 2020

8/10 Good

Bozena, Gold Coast

Travelled with partner
Liked: Staff & service, property conditions & facilities
Historical hotel in historic town. That’s was wonderfull
Stayed 8 nights in Jan 2020

4/10 Poor

Simon, Hobart tasmania

Disliked: Staff & service, amenities, property conditions & facilities
The roof leeked water onto the carpet, the towel rails were coming off the wall there was exposed framing at top of shower the picture on website did not match the actual room,& the carpet smelled like old pub carpet. There was no attempt at repor apon check in & no real concern was given to my feedback to staff.
Stayed 1 night in Feb 2020

8/10 Good

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Good value and good locality
Stayed 3 nights in Jan 2020

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A lovely old hotel with lots of charm. The ground floor rooms could do with a little renovation though.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was a concrete bunker and several things were broken; towel rail, toilet paper holder, a hole in the wall of bathroom and bathroom door wouldn’t close. The room was airless so had to sleep with ranch door open.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Good value for money and with plenty of options for food and parking is out at the back of the hotel.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is central and accessible, however, our two rooms had no electricity to the light bulbs. When inquired at the reception, they said that they can do nothing about it but they can give us free breakfast the following morning. When we went up to have breakfast, they said it is only one option that can be offered free but for other options, they offered us 50% discount. We had no other choice but selecting other options and received the 50% discount. This was really disappointing and not up to the expected standards at all. I did pass on this message to administration on the check out.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room was very cramped. We had an awesome time on New Years Eve.
Stayed 2 nights in Dec 2019

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
Excellent stay.Staff were friendly,helpful,chatty & overall brilliant.Hotel location was superb ,it also had great food & the bar was a proper bar. Cannot fault our stay ,rooms were comfy & air condition was there if need,
Stayed 2 nights in Dec 2019