Arida District Trip

Rooms were nice with very comfy beds. we were on the top floor (17) so also had good views of the city. The onsen was nice to go in after a long day of travel. The location was really good, a 7-8 minute walk from train and right in the heart of busy downtown nightlife and dining area which was fun.

we loved the hotel and the customer service we received from everyone.

Staff were friendly and helpful - spoke Japanese to them and they replied in Japanese (unlike others who want to try practicing their English with foreigners). Within walking distance to Dōtonbori and Amemura, but itself situated on a quieter road. Easy to get to train stations nearby. Bed had a comfy mattress. Free refills of tea and coffee left in our room every day. The room itself was a bit cramped though, with no space under the bed to store luggage.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

The location is great and a short walk from namba park and the city stores. The food market and main billboard street (Dontobori) is a 12-15min walk. There are convenient stores nearby too (7 eleven and Lawsons). The overall hotel was clean however the room floor was not the cleanest (stained). Our luggage we delivered was ready in our room however to get them delivered to our next location we had to personally bring our luggage to the Central branch (7-10 min walk). However the whatsapp system and staff are great. The breakfast has limited choices.