2 indoor pools, 4 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas
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Reviews of Antay Hotel & Spa

3.5 out of 5
Antay Hotel & Spa
Avenida Chile 1108, Arica, Arica y Parinacota

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 110 reviews" "
Rating 8 - Good. 19 out of 110 reviews" "
Rating 6 - Okay. 6 out of 110 reviews" "
Rating 4 - Poor. 4 out of 110 reviews" "
Rating 2 - Terrible. 3 out of 110 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Equipo Antay Hotel & Spa on 24 Mar 2024
Buen día JulieMuchas gracias por su calificaciónUn cordial saludo

10/10 Excellent

julie

Stayed 7 nights in Jan 2024
Response from Equipo Antay Hotel & Spa on 24 Mar 2024
Buen día JulieMuchas gracias por su calificaciónUn cordial saludo

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Arica central.
Stayed 1 night in Jan 2024
Response from Equipo Antay Hotel & Spa on 13 Mar 2024
Muchas gracias por calificarnos

8/10 Good

julie

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Equipo Antay Hotel & Spa on 13 Mar 2024
Muchas gracias por calificarnos

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Equipo Antay Hotel & Spa on 12 Jan 2024
Buenas tardes RosaJunto con saludar, agradecer sus comentarios y preferencia.cordialmente,

6/10 Okay

Ramiro

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Equipo Antay Hotel & Spa on 12 Jan 2024
Buenas tardes RamiroJunto con saludar, agradecer sus comentarios y preferencia.cordialmente,

6/10 Okay

Riccardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel overall is good. However housekeeping and, most of all, the service at the restaurant was bad. We had lunch the first and had to wait an unacceptable long time. We have some food sensitivities, but the staff seems not to understand how this is important. I was sick for a couple of days, and my wife was not allowed to take my included breakfast to our room, saying that there was an extra charge for room service. I asked for fried eggs at breakfast, but they told me that.the egg service was only for omelets (!!!). Not really a 5-star service.
Stayed 6 nights in Oct 2023

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
i didnt like the breakfast with no option to take it to your room. if your wife wants to sleep in you cannot take her breakfast to the room. it is against the rules. there should be local olives and fresh local bread for breakfast.
Stayed 9 nights in May 2023
Response from Equipo Antay Hotel & Spa on 26 Jul 2023
Buenas tardes EstimadoJunto con saludar, agradecemos su respuesta y tomaremos en consideración sus comentarios, para nuestra mejora continuaCordialmente

6/10 Okay

Aldo R

Stayed 5 nights in Apr 2023
Response from Equipo Antay Hotel & Spa on 9 May 2023
Buenas tardes Aldo. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo

10/10 Excellent

Cassiano

Stayed 4 nights in Mar 2023
Response from Equipo Antay Hotel & Spa on 9 May 2023
Buenas tardes Cassiano. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo

8/10 Good

CAROL

Stayed 2 nights in Mar 2023
Response from Equipo Antay Hotel & Spa on 9 May 2023
Buenas tardes Carol. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo

10/10 Excellent

Bob

Stayed 1 night in Mar 2023
Response from Equipo Antay Hotel & Spa on 9 May 2023
Buenas tardes Bob. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo

8/10 Good

Carmen

Stayed 5 nights in Jan 2023
Response from Antay Hotel & Spa on 20 Feb 2023
Estimada,Agrademos su puntuación que nos ayuda a mejorar. Esperamos pueda volver pronto.Cordialmente,Antay Hotel & Spa

2/10 Terrible

Catherine

Stayed 2 nights in Jan 2023
Response from Equipo Antay Hotel & Spa on 9 Mar 2023
Buenas tardes CatherineMuchas gracias por su comentario y calificación, nos motiva a seguir trabajando y mejorar nuestro servicio.Un cordial saludo

10/10 Excellent

Victor

Stayed 2 nights in Jan 2023
Response from Equipo Antay Hotel & Spa on 31 Jan 2023
Buenos días VictorMuchas gracias por su comentarioUn cordial saludo

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay!
Response from Antay Hotel & Spa on 7 Jan 2023
Agradecemos sus comentarios y lo esperamos nuevamente

10/10 Excellent

Medelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the indoor heated pool, exercise area, restaurant service. I was please with the breakfast option, and the magnificent view of the Morro de Arica, and partial view of the ocean from my room. I truly enjoyed my stay, thank you very much for your services.
Stayed 3 nights in Jan 2022
Response from Equipo Antay on 9 Jan 2022
Thank you, we really appreciate your comments.

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Service, incompetent management
Ignorant staff, lack of training & the most infuriating service I have ever received from start to finish. The hotel is nice but the staff have no idea what they should be doing, have no direction and the vast majority are just plain rude. Check in I was told by concierge that I had to join the long Check Out queue. After 45 minutes I was told I couldnt check in until 3pm & the concierge then took my bag. So a 45 minute wait to drop a bag. When I returned at 3pm there were 4 members of staff standing behind the frontdesk but only 1 was serving guests. A large queue of guests and again waited around 30 minutes to complete the rudest & longest check in process I have ever experienced. The room itself was great. But then the poor service continued. No one available at the Spa reception - when they finally arrived they are rude and unhelpful. At breakfast the first morning we arrived - waited outside for around 5 minutes but didnt see a single member of staff so entered the restaurant, ate breakfast and left before even seeing anyone. The next day the 8 staff in the restaurant were all over the place. No guest is allowed to touch anything on the buffet (although we had yesterday!) - this "covid" process is a chaotic mess? The night before we waited 50 minutes for a side of fries and 30 minutes for a draft beer (to be told there was now no draft beer). Also whilst arranging a late check out the receptionist dealing with me picked up the phone mid conversation and answered a call.
Stayed 2 nights in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Dear guest, we will check all your comments with our areas. We will work very hard to improve all this. We send our apologies. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in all areas very friendly and kind. Always smiling and helpful. The food was very good with large portions that could be shared. Very clean. Outdoor pool and hot tub was unseated. Indoor pool area like a sauna. Great indoor play area for small children with a fee.
Stayed 1 night in Jan 2020
Response from Front Desk on 23 Jan 2020
Dear guest, - We are completely happy hearing this. We will be working everyday improving our services. Have a nice day! Best Regards.

8/10 Good

Maria

Stayed 11 nights in Aug 2019

10/10 Excellent

Janet L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Nice and warm; all the modern conveniences. Great break from some of the small rural places we stayed at.
Stayed 1 night in Jul 2019
Response from Antay Hotel & Spa on 3 Aug 2019
Dear guest: - Thank you for your comments. We will be waiting for you next stay in Arica. Best Regards. Antay Hotel & Spa

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best Hotel in town.
very nice new Hotel, great location close to shopping mall and also to the beach, very nice spa and pool.
Stayed 4 nights in Jun 2019
Response from FRONT DESK on 27 Jun 2019
Dear Mr. Thank you for your preference for our hotel. We valorate your comments and we will  continuing to getting better your experiencie in Antay Hotel & Spa. We expect your next stay in arica will be with us, Sincerely Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Arica, have great amenities and restaurants, the breakfast is excellent too, all the other hotels pale in comparison.
Stayed 12 nights in Mar 2019
Response from Antay Hotel & Spa Team on 21 Apr 2019
Dear Guest, Thank you for taking the time to write your review. We look forward to have you again in our hotel, next time you visit the city. Best Regards

10/10 Excellent

xuebin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice hotel with good restaurant and casino attached.
Stayed 1 night in Feb 2019
Response from Recepción on 2 Mar 2019
Dear Xuebin: - Thank you so much for your comments. We work everyday to improve our work. Have a nice day!

10/10 Excellent

Verified traveller

Modern and comfortable
Very clean and modern hotel with all amenities. Most staff speak some English. Room service was lacking and actually gave me sickness. Comfortable bed, great views.
Stayed 2 nights in Aug 2018
Response from Team Antay on 30 Aug 2018
Thank you so much for your comments. We will work in our weaknesses. Have a nice day!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Equipo Antay Hotel & Spa on 13 Mar 2024
Muchas gracias por calificarnos

4/10 Poor

Rolf

Stayed 2 nights in Jan 2024
Response from Equipo Antay Hotel & Spa on 12 Jan 2024
Buenas tardes RolfJunto con saludar, agradecer sus comentarios y preferencia.cordialmente,

2/10 Terrible

FERNANDO

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo aseo y coordinación de ingreso
Stayed 4 nights in Nov 2023
Response from Equipo Antay Hotel & Spa on 12 Jan 2024
Buenas tardes FernandoJunto con saludar, agradecer sus comentarios y preferencia.cordialmente,

10/10 Excellent

Ana

Response from Equipo Antay Hotel & Spa on 9 Mar 2023
Estimada,Agrademos su puntuación que nos ayuda a mejorar. Esperamos pueda volver pronto

10/10 Excellent

Eduardo Lorenzo

Stayed 1 night in Jul 2022
Response from Equipo Antay on 8 Jul 2022
Estimado Eduardo, - Muchas gracias por su calificación. Nos motiva a seguir trabajando y mejorar nuestro servicio. Lo esperamos pronto.

10/10 Excellent

María Leonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Equipo Antay on 1 May 2022
Estimada María Lenor, muchas gracias por su calificación. Esperamos nos visite pronto.

10/10 Excellent

Deisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Equipo Antay on 1 May 2022
Estimada srta. Deisy, - Muchas gracias por su calificación. Seguiremos trabajando.

10/10 Excellent

MAURICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Equipo Antay Hotel & Spa on 7 Apr 2022
Estimado Sr. Mauricio: - Agradecemos su calificación.

8/10 Good

CLAUDIO ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2022
Response from Equipo Antay on 28 Feb 2022
Estimado, agradecemos sus comentarios que nos ayudan a seguir trabajando.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes instalaciones
El hotel es muy cómodo, se encuentra muy bien ubicado y sus instalaciones son excelentes.
Stayed 8 nights in Feb 2022
Response from Equipo Antay Hotel & Spa on 22 Feb 2022
Buenos días Cristina. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo Antay Hotel & Spa

10/10 Excellent

CLAUDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadía lo recomiendo 100%
La atención del personal fue muy buena, me ayudaron de manera muy especial con cena romántica sorpresa en la habitación, flores espumante, chocolates etc. En general todo muy bien
Stayed 7 nights in Feb 2022
Response from Equipo Antay Hotel & Spa on 22 Feb 2022
Buenos días Claudio. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo Antay Hotel & Spa

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Equipo Antay Hotel & Spa on 22 Feb 2022
Buenos días Victor. Junto con saludar, damos las gracias por la evaluación y comentarios. Un saludo Antay Hotel & Spa

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2022
Response from Equipo Antay on 8 Feb 2022
Estimado Roberto, muchas gracias por sus comentarios.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadía en Arica
Fue una buena estadía. Es un buen sector para relajarse y descansar en familia. Un grato ambiente. Buena idea de tener cerca de todo,
Stayed 4 nights in Jan 2022
Response from Equipo Antay on 5 Feb 2022
Estimado Luís, muchas gracias por sus comentarios. Seguiremos trabajando para mantener el servicio.

6/10 Okay

Jose Mauricio

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Estimado José: Muchas gracias por su calificación. Seguiremos trabajando en nuestro servicio.

8/10 Good

Cristian Cornejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Estimado Cristian: Muchas gracias por su calificación. Seguiremos trabajando en nuestro servicio.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Estimado Carlos: Muchas gracias por su calificación. Seguiremos trabajando para mantener esta puntuación.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muy cómodo, problemas a la hora del desayuno, larga fila y falta de mesas
Stayed 4 nights in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Estimada Virginia: Muchas gracias por su calificación. Seguiremos trabajando para mejorar nuestro servicio de desayunos.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista preciosa frente al mar
Todo bien excepto el desayuno que había una fila que casi llegaba al ascensor,los chicos te entregan los alimentos para que tú no lo manipules,pero con esa fila no hay distancia social así que por un lado cumplen y por otro lado todos amontonados
Piscina temperada
Stayed 1 night in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Estimado Luís: Muchas gracias por su calificación. Trabajaremos nuestro servicio de desayuno. Nos encontramos un poco limitados con fase 2.

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Equipo Antay Hotel & Spa on 2 Feb 2022
Estimada Paulina: Muchas gracias por su calificación. Seguiremos trabajando para mantener esta puntuación.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y agradable estadía.
Stayed 1 night in Dec 2021
Response from Equipo Antay on 9 Jan 2022
Estimado Jorge: - Gracias por sus comentarios. Lo esperamos nuevamente.

10/10 Excellent

Hugo Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General
Muy Bien, cómodo y confortable, excelente atención del personal.
Stayed 7 nights in Nov 2021
Response from Equipo Antay on 8 Dec 2021
Estimado, muchas gracias por sus palabras.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
instalaciones muy buenas y la suite fantástica. lo mejor la piscina temperada
Stayed 3 nights in Nov 2021
Response from Equipo Antay on 17 Nov 2021
Estimado Roberto, nos alegra saber que ha disfrutado con nosotros. Esperamos nos visite pronto cuando todas nuestras instalaciones estén abiertas.