Arena Trip

Rooms were very tired, as was the rest of the hotel, except the reception and lobby area. Sea view from room was lovely, but balcony furniture was very basic. Public bathrooms were in desperate need of renovation, not on par with Hiltons usual standards. This is certainly not a 4 star hotel and not worth the $400 + per day.

The room is spacious and nice. There were 3 of us and the sleeper couch was not comfortable at all. The water takes a while to warm up so the shower was a little on the chilly side. The jacuzzi was dirty and didn't use which was a disappointment. The shuttle was out of service. The Lyft was reasonable $5 to $10 for 3 of us to get to Old San Juan and the cruise port. The staff was very friendly and helpful. They let us keep our luggage there after check out. They were there late for check in as well.

I really liked how beautiful the hotel was and how conveniently located it was near restaurants and the beach. The staff was very polite and friendly, which made the experience even better. I also enjoyed the two restaurants located inside the hotel. What I did not like was receiving a brochure before my arrival advertising experiences like a floating dinner or a beachside dinner, only to be told I couldn’t book either of them when I tried to. It was frustrating to be offered these experiences ahead of time but then not be able to book them. I feel it would have been better not to include them in the brochure, or at least provide a heads up in the email about their limited availability. But overall I would recommend this hotel.

Truly enjoyed our stay, staff made us feel right at home giving recommendations for food and excursions as well as showing hospitality with every encounter. Upon request, fresh beach towels, chairs, and clothing irons were provided. Housekeeping was always on point with every detail! The bed was our highlight, huge, clean and super comfy. Will come back :)

Besides being in Paradise, the staff at the resort was the absolute best! Every encounter with a a staff person was the same. Kind, friendly and genuinely caring.