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"This is going to sound like a rant but it's definitely not however! Here goes! The communal areas of the hotel were fabulous and all of it was scrumptiously clean, the staff couldn't do enough for you. However our room was very disappointing. This time we had a family room with two bedrooms a kitchen area. And living room. Bedrooms were ok, living area , bathroom and hall/ entrance were all ok but. Sink in the bathroom was falling off it's pedestal, toilet seat was very loose and couldn't be tightened (I tried) safe in the bedroom had full instructions but wouldn't work. I later discovered you had to have it activated at reception, but noby told us that, the wardrobe doors wouldnt close so we had to pop something in front to hold them shut, the kitchen area had cupboards but no cooking items or crockery, it had drawers but no cutlery, it had an oven that didn't work, it was gas and wasn't connected! It had a tall fridge freezer that lite up but didn't work and had a very small fridge as well that did work! All that was very odd I thought, a virtually empty room. If you don't want them used or they are broken get rid! The drinks in the hotel were the same as English prices really which in comparison made them expensive but outside the hotel they were much cheaper. I didn't but my family visited the same hotel last year and said the rooms were wonderful! Overall it wouldn't stop me visiting again but I wouldn't stay. As long (we only stayed a week) the room was very dated.."

"A total mixed bag! The good - the staff here are lovely, a specific shout out to the lovely man who looks after the pool and sports. He’s kind, friendly, fun and helpful to adults and engaging to kids. Location is good, it felt safe, quiet, and yet is walkable to all main amenities and if you don’t want to walk taxis are easily available The bad, which sadly outways the good- We had to change room due to balcony doors which didn’t lock (they must have known, the handle was hanging off!). We changed room and I found a massive pile of hair pulled from the plug hole and left in the side, yet I’d seen the cleaner cleaning the room The breakfast is sooooo poorly organised. There is cereal but no milk until you ask for it. It’s warm. Then you have to ask for a spoon. The hot drink machine is sporadic. Its opening times are 7-10am however you can arrive at 8.30 and no tables are laid, half the food isn’t out/ready. It felt like hard work Pool towels are ragged and frayed The pool is a real feature of the hotel, and lovely…..until it turned bright green and had floating mold in it. When I mentioned h the is to reception she twice denied it until another staff agreed with me. It wasn’t a little bit of mold/algae, it was unswimable and they started draining it! If you can stay here for a bargain, do it as rooms were nice, I’m sure the pool will be soon sorted….. but overall I wouldn’t stay here again. Too many problems. More 2 star than 5"

"Breakfast was ok, not exactly a wide selection. Amenities are great but I wouldn’t say it is a 5star service. "

"This hotel doesn’t have any entertainment in evening food is good. I time I was staying there there was having building work done so not good. Cleanest was 10 I wouldn’t stay at this hotel again very noisy due to my room was on main room also nigh club at opposite the hotel."

"Wonderful family hotel; however, it's lacking in simple things like a coffee station in the lobby for parents to relax while children play. Not everyone wants to drink alcohol, and to say it's a Muslim country, this was disappointing. The only food options in the hotel are by the pool and hotel restaurants. Restaurants were not open all day, so that was a no. The poolside restaurant options were not great. This hotel doesn't cater to gluten-free allergies. However, if you bring your own bread, wraps, etc., they were accommodating with making the food. Its a good hotel for young families and the slides make the entire trip worth it for the children. Slide opening times 10am to 1pm Close at 1pm to 3pm Re open between 3pm and 5pm"

"Fantastic stay at a fantastic property. Incredibly well run with brilliant staff. Cant recommend enough."

"Staff was really nice, hotel was accessible and clean. Food wasn’t great besides the Moroccan restaurant which wasn’t included in the half board. The main issue seemed to be the communication amongst the staff, we were told a lot of different things by different people, super inconsistent. This wasn’t anyone’s fault, again, staff was lovely, spa was great, but there were lots of little things, missing towels in room often, the bar not serving cocktails when more than a few people are in there, etc. Not a 5 star hotel at all but it wasn’t bad, won’t be staying here again though. "

"Activities were more tailored towards kids, so if you have kids, that is a perfect hotel."

"Really amazing clean resort. "