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"Second stay here i never have any problems at all"

"Rooms very outdated curtains very see though see lights though them pool bar only open until 1030 in morning you would think apartments so close to town host could do better better apartments around not for me won’t return "

"Basic functional accommodation "

"Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable. "

"Absolute pleasure staying at Cay Beach again, this is the 1st time with Hotels.com. clean, tidy, convenient and friendly "

"Room felt damp and mould on back on wardrobe door (clothes left in wardrobe all smelt by end of the week), misleading advice on gluten free food prior to arrival when phoned in advance and then told on arrival it should have been pre-booked. "

"It was a nice stay. The beds were comfortable, however there are bugs everywhere in the room. The food was surprisingly ok, although at times hard and cold. We weren’t given the warmest welcome and then were placed and the other end of the hotel; furthest possible point. It was quite evident as to why. Would I return? No.Many Thanks for your services "

"I arrived feeling very stressed as my plane had been cancelled and had left my phone in the car. I had to book the hotel on the bus from the airport. Roberto and his 2 colleagues on reception were so kind and helpful"

"We stayed here for 5 nights for a break for some winter sun. Initially the room seemed decent - double bed was just two single beds pushed together though. Requested a room upstairs when checking in but told they were fully booked so unable to accommodate. A couple of minor broken bits in the room (kitchen drawer, loose shower drain cover) but nothing that majorly affected our stay. Room was spacious and complex was conveniently located. The majority of people staying here are older so the place is very quiet. There is little atmosphere around the pool and the pool itself was very cold. We were told to keep the noise down by another guest because we were talking at normal volume walking past their apartment when coming home from an evening out. Our room must have been right by where the cleaners worked from as there was a lot of noise from trolleys going past from 8am onwards. All of the cleaning staff were really friendly and lovely. The room was cleaned on the third and fifth days; the bedding was never changed though. The pool bar was good but only open sporadically - this place is run independently from the hotel. The guy was hot and cold and seemed to have a pop at another guest, but was alright with us. We came across two cockroaches inside our apartment on the final day - we got rid of one ourselves and the cleaning staff took care of the second one."