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Reviews of Hotel Meson del Valle

3 out of 5
Hotel Meson del Valle
5a Ave Sur #11C, 2 blocks south of central park, Antigua Guatemala, Sacatepequez

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 329 reviews" "
Rating 8 - Good. 97 out of 329 reviews" "
Rating 6 - Okay. 39 out of 329 reviews" "
Rating 4 - Poor. 20 out of 329 reviews" "
Rating 2 - Terrible. 9 out of 329 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Elsa, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel hermoso, habitaciones divinas, tenía el VIP access, saber cuál fue, nunca lo ofrecieron o dijeron. Me hicieron vambio de habitación después de como 30 minutos de qué les dije que la TV no funcionaba, y ellos ya lo sabían y aún así me dieron esa habitación. La recepcionista amablemente pidió hablar con los de oficina que le autorizararan el cambio, nadie contestó. Hasta que le preguntó a su jefe inmediato, le "autorizaron" el cambio de habitación. El parqueo si queda re lejos, si lo dice al momento de hacer la reserva, pero no está tan detallado de donde queda. El café que ponen de cortesía MAGNANIMO, FELICITACIONES. la habitación muy linda, nos encantó
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Agrademos sus comentarios, esto nos ayuda a mejor nuestro servicio. Nos aseguraremos que en su próxima visita sea aún más memorable y obtener los beneficios que todos nuestros clientes VIP obtienen al hospedarse en nuestro Hotel. Nos alegra saber que ha disfrutado de su estadía, esperamos nos visite en un futuro

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Amenities
Horrible internet, was getting 0-5gb and that was intermittent, dropping on and off. The tv was not working, it did get fixed, that take quite a while to happen, but they should’ve just moved me to another room.
Stayed 1 night in Apr 2024
Response from Recepción on 17 Apr 2024
Thanks for comments. This helps us improve our service. We will take it into account. We are at your disposal.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, price and staff
Stayed 6 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Muchas graicas, esperamos verlo pronto!

6/10 Okay

Roberto

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Recepción on 17 Apr 2024
Gracias por su review. Esto nos ayuda bastante.Quedamos a la orden y esperamos verlo nuevamente.Saludos cordiales.

10/10 Excellent

oswaldo Ernesto Medrano

Stayed 3 nights in Mar 2024
Response from Recepción on 17 Apr 2024
Gracias por sus puntuación. Esto nos ayuda bastante. Fue un gusto atenderle y esperamos verlo pronto.Saludos cordiales,

6/10 Okay

José

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Recepción on 17 Apr 2024
Gracias por su review. Esto nos ayuda bastante.Fue un gusto tenerlo hospedado con nosotros. Esperamos servirle nuevamente,Saludos cordiales.

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay every time we go to Antigua. It’s a great experience every time!
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Thank you for your coments! we hope you can visit us again

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ubicación. Excellent communication with employees, super quiet
Stayed 7 nights in Mar 2024
Response from Recepción on 17 Apr 2024
Thank for your comments. It was a pleasure that you stay with us. We hope to see you soon again.Best regards,

8/10 Good

Monica, SPRING

Travelled with family
Liked: Cleanliness, staff & service
The property has nice gardens and it is one of the only hotels that offer coffee at 6am and not much later like others. when we saw the pictures online it shows people eating at the tables by the coffee station so we assumed they had a restaurant but it doesn’t…a bit misleading. The beds are not the most comfortable ones and the rooms have no A/C so it an get hot. They do offer a small fan but it still felt hot. On the other hand the staff is AMAZING!!!!!!! Everyone helped us with a smiley face and made us feel comfortable.
Stayed 5 nights in Mar 2024
Response from Recepción on 17 Apr 2024
Thanks for comments. This helps us improve our service. We will take it into account. We are at your disposal.Best regards,

2/10 Terrible

DIEGO

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Amenities were faked, room not as describied, without hot water and WiFi did not work
Stayed 1 night in Mar 2024
Response from Recepción on 17 Apr 2024
Thanks for comments. This helps us improve our service. We will take it into account. We are at your disposal.

6/10 Okay

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms has a musty smell difficult to sleep even with windows open
Stayed 1 night in Mar 2024
Response from Recepción on 17 Apr 2024
Thanks for your comments. We will take them into account to improve our service. We are at your disposal. Kind regards,

10/10 Excellent

Antonio

Stayed 1 night in Mar 2024
Response from Recepción on 17 Apr 2024
Gracias por su review. Esto nos ayuda bastante. Esperamos servirle pronto. Saludos cordiales.

4/10 Poor

Lucila

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mold smell. Old bulding with kimited ventilation. Electric fan loud. Could hear next room's conversation.
Stayed 3 nights in Mar 2024
Response from Recepción on 17 Apr 2024
Thanks for your comments. We will take them into account to improve our service. We are at your disposal. Kind regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great staff!
Stayed 1 night in Mar 2024
Response from Recepción on 17 Apr 2024
Than you for your comments, It was a pleasure that you stay with us.We hope to see you again.Best regards,

10/10 Excellent

william, Champlin

Stayed 2 nights in Mar 2024
Response from Recepción on 17 Apr 2024
Gracias por su review. Esto nos ayuda bastante. Fue un gusto atenderle. Esperamos verlo nuevamente.Saludos cordiales.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, very convenient for city centre, well run and reaonably priced. Good facilities inc warm, good pressure shower. Free cofffee and teac but need to get breakfast elsewhere , but plenty places available for that.
Stayed 1 night in Mar 2024
Response from Recepción on 17 Apr 2024
Thank for your comments, we hope to see you soon.Have a nice day.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

kenia

Travelled with family
Liked: Cleanliness, staff & service
Property is small, clean and in a very convenient location to walk around antigua and thats about it, No restaurant or pool or any other service in the premises but many good restaurants around area. Rooms are very small ok place just to sleep.
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Jan 2024
Helo Kenia, we are a small and cosy hotel, we do have a restaurant located right next to the Arco de Santa Catalina, and the pool is located in our Hotel Casa del Parque, close to the Parque Central

10/10 Excellent

Lorna, Orangeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best aspect of this property is by far the staff. The front desk is excellent. It is beautiful hotel with lots of places to relax and prepare for your next amazing day. Would definitely come back again.
Stayed 5 nights in Dec 2023
Response from Customer Service on 14 Jan 2024
Hello Lorna, thanks for your review, we are proud of our staff, always given the best for our guests, we hope to have you with us soon.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Recepción on 11 Dec 2023
Dear Crhistofer, For us is a pleasure that you stay with us.We hope to hear from you soon.Sincerely yours,Mercedes González

10/10 Excellent

Reyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recepción on 21 Nov 2023
Hola Reyna, agradecemos su valoración, fue un gusto conocerla, esperamos verle pronto

8/10 Good

Reyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recepción on 21 Nov 2023
Buen día, agradecemos los comentarios brindados, esperamos verle pronto y bridarle una mejor estadía memorable

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to relax.
Stayed 2 nights in Oct 2023
Response from Customer service on 20 Oct 2023
We are pleased to know that you had a pleasant stay with us, we hope you return soon.

10/10 Excellent

Cristyna johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay :)
Stayed 2 nights in Oct 2023
Response from Recepción on 16 Oct 2023
Dear Cristyna,Thank you for your comments. It was a pleasure that you stay with us.We hope to see you soon.Sincerely yours.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francisco fue muy profesional y amable pero lamentablemente las paredes de este hotal son muy finas y s escucha todo hasta las personas del cuarto del lado roncando y los autos pasando aunque mi habitacion estaba lejos de la avendida muy lindo el hotel pero no pude descansar ,eso si cerca de todo y conveniente si vas a caminar en el pueblo
Stayed 3 nights in Oct 2023
Response from Customer Service on 18 Oct 2023
Hola Sylvia, agradecemos su opinión, tomaremos en cuenta su experiencia, y así aplicar los correctivos necesarios, para poder brindarle un mejor servicio en el futuro.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar típico de Antigua. Totalmente recomendado. Muy acogedor!
Stayed 4 nights in Sep 2023
Response from Recepción on 3 Oct 2023
Buenas tardes,Muchas gracias por su comentario. Fue un gusto para nosotros tenerlos hospedados en Hotel Mesón del Valle.Quedamos a la orden.

10/10 Excellent

Alondra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute boutique hotel, nice view and nice staff, thye were so helpful
Response from Recepción on 17 Oct 2023
Dear Alondra.Thank you for your comments.It was a pleasure to serve you.We hope to see you again.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2023
Response from Recepción on 17 Oct 2023
Dear Mr. Rafael,Thank you for your comments.It was a pleasure to serve you.We hope to see you again.

10/10 Excellent

Saulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their personal very professional and friendly I recommend it for anyone who wants to enjoy Antigua
Stayed 9 nights in Sep 2023
Response from Recepción on 17 Oct 2023
Dear Mr. Saulo,Thank you for your comments.It was a pleaure to serve you.We hope to see you again.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet and quaint hotel close to the center
Hotel meson de valle was a perfect little hotel to stay at during our long time in Guatemala. The lobby always smelled faintly of frankincense and incense which I loved. There was a misunderstanding about the room I reserved and they found better accommodations for me without any issue. Super quiet and peaceful. They had fresh flowers and hot showers. Pure water and coffee available 24/7 I didn’t realize until the last day that they had a laundry service for a small fee which I would have loved to take advantage of. Walking distance to great cafes and restaurants and the city center.
Stayed 4 nights in Sep 2023
Response from Recepción on 17 Oct 2023
Dear Miss Alexandra,Thank you for your comments.It was a pleasure to serve you.We hope to see you again.

10/10 Excellent

Gelbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Recepción on 17 Oct 2023
Dear Mr. Gelbert,Thank you for yours comments.It was a pleasure to serve you.We hope to see you again.

10/10 Excellent

nuria

Stayed 4 nights in Jul 2023

8/10 Good

Donna

Stayed 2 nights in Jun 2023
Response from Karolain on 1 Jul 2023
Thank you for your comments, it is great for us to know that your stay was good. We hope to see you in a next time.

2/10 Terrible

Marlene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very quiet place but our beds had bed bugs! Woke up with the side of our face full of bites and my legs were itching all night 😠
Stayed 2 nights in Jun 2023
Response from Karolain on 1 Jul 2023
hank you very much for your message and we really sorry that you did not enjoy your stay with us but we will work more to make the stay of our guests better and we hope you can visit us again.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Karolain on 1 Jul 2023
Thank you for your comments, it is great for us to know that your stay was good. We hope to see you in a next time.

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, room comfort
Con las 3 Bs....
Es una estadía sin complicaciones y al punto, sin muchos extras que a veces ni siquiera se usan. Si solo buscas un lugar donde descansar, sin pretensiones, comodo y limpio, esta es una muy buena opción. Muy buenos lugares para comer bien cerca.
Stayed 4 nights in Jun 2023
Response from Karolain on 14 Jun 2023
Muchas gracias por su comentario, nos ayuda mucho a mejorar y dar un buen servicio a nuestros huéspedes!Esperamos poder servirle en una próxima oportunidad!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
this is not a fancy property but it is well priced, clean and in a convenient location. It's nice that one can use a sister property's pool for about $5 US. Very nice staff
Stayed 4 nights in Jun 2023
Response from Karolain on 7 Jun 2023
Thank you for your comments, it is great for us to know that your stay was good. We hope to see you in a next time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and great staff!
Stayed 1 night in May 2023
Response from Karolain on 24 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe, who will ask for more!
Stayed 2 nights in Apr 2023
Response from Karolain on 23 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really nice hotel.
Stayed 2 nights in Apr 2023
Response from Karolain on 20 Apr 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Richard

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our room (#3) had very uncomfortable, old mattresses. Other rooms had better mattresses.
Stayed 2 nights in Apr 2023
Response from Karolain on 20 Apr 2023
Thank you very much for your message and we really sorry that you did not enjoy your stay with us but we will work more to make the stay of our guests better and we hope you can visit us again.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel is in a great spot, close to the center of Antigua. The staff was friendly and room was clean and a good size. Early morning there was work being done, not too sure if it was all the from the hotel itself or the neighbors but it was around 7am. Some other people that stood at the hotel were pretty loud early as well a bit earlier. Just as a observation to hopefully help and for the staff do what's necessary with those that stay at their place to be mindful of others.
Stayed 1 night in Mar 2023
Response from Karolain on 11 Apr 2023
Thank you very much for your message and we really sorry that you did not enjoy your stay with us but we will work more to make the stay of our guests better and we hope you can visit us again.

10/10 Excellent

Asa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to central park. Staff was increadibly helpful.
Stayed 4 nights in Mar 2023
Response from Karolain on 7 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and location but no amenities.
Stayed 4 nights in Mar 2023
Response from Karolain on 5 Apr 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Karolain on 5 Apr 2023
Thank you for your feedback!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely nice staff and well located. No elevator and could be loud some nights/early morning
Stayed 4 nights in Mar 2023
Response from Karolain on 26 Mar 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
there was no outdoor patio. bed very comfortable
Stayed 7 nights in Feb 2023
Response from Karolain on 26 Mar 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the heart of Antigua
Beautiful hotel in a convenient location, close to many restaurants and the central park. Good WiFi and showers. Free coffee and filtered water available. I contacted the staff multiple times by email before my arrival and they were very responsive and helpful.
Stayed 1 night in Feb 2023
Response from Karolain on 26 Mar 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kerry, Kitchener

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Our room smelled strong oh mildew and the fans would not work. No VIP privilege
Stayed 2 nights in Feb 2023
Response from Karolain on 26 Mar 2023
Thank you very much for your message and we really sorry that you did not enjoy your stay with us but we will work more to make the stay of our guests better and we hope you can visit us again.

4/10 Poor

vera

Stayed 1 night in Feb 2023
Response from Karolain on 26 Mar 2023
Thank you!