4/10 Poor
Michelle L
Travelled with family, Business traveller
16 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
On the up side, staff was friendly, we were given an early check-in, and our room was clean.
Unfortunately, that's where the positives ended. We were told the restaurant was closed till the next day. Our room was hot and we were only able to turn off the heat setting, which did nothing on the top floor on a warm sunny day. The first employee I spoke with told me the A/C was broken and would possibly be fixed tomorrow. She said there were many complaints and she tried to get me a fan, but they were all gone. She offered us a room on the first floor but it was late and we were too tired to move our things. We were able to crack our window about 6-8 inches thankfully, but there was no screen, so we couldn't leave it open all night due to mosquitos. It was even warmer come morning and the beds are saggy and squeaky and uncomfortable, so I hardly slept. I was up at 5:30 ready to grab a cup of coffee and leave. I went downstairs to find that they even charged for COFFEE and pastries. I told the front desk person that we had no A/C all night and our room was unbearably hot. He said the A/C was turned off seasonally hotel wide. I said they need to inform people of this in advance. This is a major deal breaker for me and I never would've stayed had I known.
Michelle L
Stayed 1 night in Apr 2024