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Would definitely stay here again. Had everything we needed - was clean and updated and quiet and comfortable.
Robyn
Stayed 1 night in Mar 2024
8/10 Good
Patricia
25 Mar 2024
Liked: Cleanliness, staff & service
This property is in a great location. The hallway carpeting is very strange with the taped sections throughout. Very odd and maybe unsafe as a trip hazard.
I really liked this hotel. Cristian checked us in and was efficient and friendly. The only complaint I have is the carpet on the first floor is taped and rucked up. Just part of the age and a need for a refresh.
Other than that, an excellent stay.
I had a wonderful stay during my visit to see my daughters in Ann Arbor. Jose gave me a kind and friendly welcome, which is always appreciated.
The hotel was clean, comfortable and quiet. I had a lovely stay. Thank you!
Martha
Stayed 1 night in Feb 2024
Response from Samantha Kimerling, Assistant General Manager on 22 Feb 2024
Thank you, Martha for taking the time to give us feedback about your stay! We greatly appreciate it, and we'll be sure to share your review with Jose. We hope to see you back again soon, have a wonderful day!
Black duct tape in the hallway holding carpet down. Facility was clean, but needs some updates.
Jennifer
Stayed 1 night in Feb 2024
Response from Samantha Kimerling, Assistant General Manager on 22 Feb 2024
Thank you, Jennifer for taking the time to give us feedback about your stay! We are happy to share that we are scheduled to start a full building renovation starting here soon in 2024, the first part of this renovation will be replacing the hallway carpets. We apologize for any inconvenience and hope to see you back again in the near future. Thank you again, have a great day!
Response from Samantha Kimerling, Assistant General Manager on 22 Feb 2024
Thank you for taking the time to give us feedback about your stay! We greatly appreciate it and hope to see you back again soon, have a wonderful day!
8/10 Good
Milad
6 Jan 2024
Milad
Stayed 1 night in Dec 2023
Response from JR on 8 Jan 2024
Thank you so much for your feedback, we greatly appreciate it and glad you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
8/10 Good
Jerry
27 Dec 2023
Jerry
Stayed 1 night in Dec 2023
Response from JR on 8 Jan 2024
Thank you so much for your feedback, we greatly appreciate it and glad you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
Excellent stat as always! Room was very clean! Service was excellent!
Tim
Stayed 1 night in Dec 2023
Response from JR on 9 Jan 2024
Thank you so much for your feedback, we greatly appreciate it and glad you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
Thank you so much for your feedback, we greatly appreciate it and glad you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
Hallway carpet was wrinkled and duct taped everywhere. It could be a trip hazard. Our Clorox wipes were very dirty after we wiped everything done. Found long hairs in bed, sink and bath tub.
Jeffrey
Stayed 1 night in Nov 2023
Response from JR on 9 Jan 2024
Thank you so much for your feedback, we greatly appreciate it. We do apologize for the inconvenience you faced regarding our property exterior state and your room the issues are being addressed. We are happy to announce our hotel is currently under a new management company and we are looking forward to new updates to the property in the near future. We do hope to see you again soon so we may provide you the best stay possible.. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
Thank you so much for your feedback, we greatly appreciate it and glad you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
Its a good low budget hotel. You are a 10 minute lyft ride to downtown. So it is a bit out there. Rooms are stuffy, and it feels not dirty, but not clean. (If that makes sense)
John
Stayed 4 nights in Oct 2023
8/10 Good
Robert
24 Oct 2023
Robert
Stayed 1 night in Oct 2023
Response from JR on 9 Jan 2024
Thank you so much for your feedback, we greatly appreciate it. We hope to see you again soon. Have a wonderful day!Sincerely,Jeremiah RobertsOperations SupervisorARBVW
There was nothing wrong with this property. My only criticism would be the pillows provided need to be upgraded. I would suggest bringing your own. The mattresses are very firm if that matters to you.
Matthew
Stayed 3 nights in Oct 2023
Response from Samantha Kimerling, Assistant General Manager on 11 Oct 2023
Thank you, Matthew, for taking the time to give us feedback about your stay! I will pass along your message about our pillows to be further looked into. We hope to see you back again soon, have a wonderful day!
Response from Samantha Kimerling, Assistant General Manager on 11 Oct 2023
Thank you, Charles, for taking the time to give us feedback about your stay! We appreciate it and hope to see you back again soon, have a wonderful day!
8/10 Good
Mr Michael L
9 Sept 2023
Mr Michael L
Stayed 1 night in Sep 2023
Response from Samantha Kimerling, Assistant General Manager on 12 Sept 2023
Thank you, Mr. Machael, for taking the time to give us feedback about your stay! We're happy to share that we've recently been taken over by a new management company and renovations are coming soon! We hope to see you back again soon, have a great day!
Front desk clerk upbeat and efficient . I am pleased with my room .
Louise
Stayed 1 night in Sep 2023
6/10 Okay
Heather
Business traveller
2 Sept 2023
Liked: Staff & service
Disliked: Amenities
The staff are nice, but this hotel is very dated and needs to be cleaned thoroughly. I don't recommend it.
Heather
Stayed 1 night in Aug 2023
Response from Samantha Kimerling, Assistant General Manager on 2 Sept 2023
Thank you, Heather, for taking the time to give us feedback about your stay! We're happy to share that we've recently been taken over by a new management company and room, hallway, and lobby renovations are coming soon! We hope to see you back again soon, have a great day!
good location. Stayed in the first floor just beside the swimming pool so it was noisy.
wilson
Stayed 3 nights in Aug 2023
Response from Samantha Kimerling, Assistant General Manager on 31 Aug 2023
Thank you, Wilson, for taking the time to give us feedback about your stay! Next time ask us for a higher floor away from elevators and we'll be sure to get you into a quiet room! We hope to see you back again soon, have a wonderful day!
Very friendly and knowledgeable about UofM. That was great for a family dropping off their freshman daughter.
Rick
Stayed 3 nights in Aug 2023
Response from Samantha Kimerling, Assistant General Manager on 31 Aug 2023
Thank you, Rick, for taking the time to give us feedback about your stay! We greatly appreciate it and hope to see you back again soon, have a wonderful day!
Response from Samantha Kimerling, Assistant General Manager on 31 Aug 2023
Thank you, Conley, for taking the time to give us feedback about your stay! We greatly appreciate it and hope to see you back again soon, have a great day!
4/10 Poor
Bruce
Travelled with family
26 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was courteous and the facility had excellent water pressure. In the public areas the carpet was bubbled as though miss-cut or water damaged. In the room the AC was very noisy and dripped enough condensation water to soak the floor drench a couple of towels we placed down.
Bruce
Stayed 3 nights in Aug 2023
Response from Samantha Kimerling, Assistant General Manager on 27 Aug 2023
Thank you for taking the time to give us feedback about your stay! The issues you faced during your stay are being addressed, we're happy to share that we've recently been taken over by a new management company and room, hallway (including all of the carpet), and lobby rennovations are coming soon! We hope to see you back again soon, have a great day!
8/10 Good
Jayalaxmi
Travelled with family
24 Aug 2023
Liked: Staff & service
Jayalaxmi
Stayed 3 nights in Aug 2023
Response from Samantha Kimerling, Assistant General Manager on 27 Aug 2023
Thank you for taking the time to give us feedback about your stay! We appreciate it and hope to see you back again soon, have a great day!
Response from Samantha Kimerling, Assistant General Manager on 27 Aug 2023
Thank you for taking the time to give us feedback about your stay! We appreciate it and hope to see you back again soon, have a great day!
10/10 Excellent
Sylvia, Signal Mountain
13 Aug 2023
Sylvia
Stayed 1 night in Aug 2023
Response from Samantha Kimerling, Assistant General Manager on 2 Sept 2023
Thank you, Sylvia, for taking the time to give us feedback about your stay! We greatly appreciate it and hope to see you back again the next time you visit Ann Arbor, have a great day!
8/10 Good
Paul
25 Jul 2023
Paul
Stayed 3 nights in Jul 2023
Response from Samantha Kimerling, Assistant General Manager on 27 Aug 2023
Thank you for taking the time to give us feedback about your stay! We appreciate it and hope to see you back again soon, have a great day!
10/10 Excellent
Mandy
24 Jul 2023
Mandy
Stayed 1 night in Jul 2023
Response from Samantha Kimerling, Assistant General Manager on 27 Aug 2023
Thank you for taking the time to give us feedback about your stay! We appreciate it and hope to see you back again soon, have a great day!
It was convenient, and a pleasant place to stay. We were going to the Ann Arbor Art Fair, and appreciated the hot breakfast. And, it was convenient to be able to get to Briarwood mall early in the morning, to catch a shuttle bus into AA for the Art Fair. 😊
Kim
Stayed 1 night in Jul 2023
Response from Samantha Kimerling, Assistant General Manager on 27 Aug 2023
Thank you for taking the time to give us feedback about your stay! We appreciate it and hope to see you back the next time you visit Ann Arbor, have a great day!
The pet fee charged of $75 seems excessive. Apart from that, the stay was pleasant and the staff were courteous and helpful
David
Stayed 1 night in Jul 2023
Response from Samantha Kimerling, Assistant General Manager on 23 Jul 2023
Thank you, David, for taking the time to give us feedback about your stay! The pet fee is required due to the extra cleaning that needs to be done after a pet has stayed in the room however, I will pass your feedback along. We hope to see you back again soon, have a wonderful day!
8/10 Good
Sunil
Travelled with family
20 Jul 2023
Liked: Cleanliness, staff & service, room comfort
Clean and adequate
Clean, good location. Ample parking and served our needs very well.
Sunil
Stayed 1 night in Jul 2023
Response from Samantha Kimerling, Assistant General Manager on 23 Jul 2023
Thank you, Sunil, for taking the time to give us feedback about your stay! We hope to see you back again soon, have a wonderful day!