As in all things, there were some excellent points, and some not so much. Years ago when I was in hospitality industry, we noted there were some 'front of the house' and some 'back of the house' people. The front desk person definitely was not a welcoming 'front of the house' person.
The breakfast provided was excellent, and the guy doing it was excellent!
We were there 4 nights, and linens / towels weren't changed during our stay, nor was the room cleaned. Is it accepted nowadays to only do that when someone checks out?