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Reviews of Sonesta ES Suites Andover Boston

2.5 out of 5
Sonesta ES Suites Andover Boston
4 Tech Drive, Andover, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1009 reviews" "
Rating 8 - Good. 258 out of 1009 reviews" "
Rating 6 - Okay. 79 out of 1009 reviews" "
Rating 4 - Poor. 39 out of 1009 reviews" "
Rating 2 - Terrible. 34 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I have stay several times with my family. Very clean
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonesta is definitely my go to hotel when I visit Andover. Always happy staying here.
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from KB on 20 May 2024
Thank you for staying at Sonesta. We are glad to hear that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Staff were very friendly & helpful. Good breakfast selection.
Stayed 3 nights in May 2024
Response from KB on 20 May 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Carmelita

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KB on 20 May 2024
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. In the meantime, if you would like to get in touch to discuss this further, you may reach me at the direct hotel number.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, secluded location, spacious suite with kitchen and helpful staff. Receptionist at check-in recommended a great Italian restaurant nearby.
Stayed 1 night in May 2024
Response from KB on 20 May 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again real soon!

10/10 Excellent

krishna chaitanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night and it is good experience
Stayed 2 nights in May 2024
Response from KB on 15 May 2024
Thank you for taking the time to share your experience. We are glad to hear that you had a great stay with us.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 2 nights in May 2024
Response from KB on 13 May 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

8/10 Good

Lany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KB on 7 May 2024
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us.

8/10 Good

frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything was very good...safe area and hotel good value front desk people were pleasant .
Stayed 2 nights in Apr 2024
Response from KB on 7 May 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Giovanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will recommend and return to it when I come back to Mass.
Stayed 2 nights in Apr 2024
Response from KB on 6 May 2024
Thank you very much for providing us with your feedback. We are so happy that you found your experience to be positive. Thanks for your business and kind comments. We hope to see you again soon.

10/10 Excellent

Jonathan, Clark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were super clean and big. The breakfast was good too
Stayed 2 nights in Apr 2024
Response from KB on 6 May 2024
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us and found the hotel to be clean and comfortable.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are welcoming, friendly and polite. Easy check in and check out.
Stayed 2 nights in Apr 2024
Response from KB on 6 May 2024
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us and found the staff to be friendly and welcoming. We look forward to seeing you again.

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, amenities
Easy access , not particularly friendly ,
Stayed 1 night in Apr 2024
Response from KB on 10 May 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

molly

Travelled with family
Liked: Cleanliness
Very clean and easy access from the highway
Stayed 1 night in Apr 2024
Response from KB on 25 Apr 2024
Thank you for providing us with your great review. We are glad to hear that you enjoyed your stay with us.

8/10 Good

ilenia

Liked: Cleanliness, property conditions & facilities
Property was very nice and big, the room itself was very clean and spacious would definitely recommend
Stayed 1 night in Apr 2024
Response from KB on 22 Apr 2024
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay.

10/10 Excellent

joyce

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The suites are FABULOUS
Stayed 2 nights in Apr 2024
Response from KB on 23 Apr 2024
Thank you for providing us with your feedback. We are glad to hear that you found our hotel to be fabulous.We hope to see you again soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very comfortable bed, good size room.
Stayed 2 nights in Apr 2024
Response from KB on 22 Apr 2024
Thank you for providing us with your feedback. We are glad to hear that you found the hotel to be clean with comfortable beds.

10/10 Excellent

Jacksirys

Stayed 1 night in Apr 2024
Response from KB on 7 May 2024
Thank you for your feedback. We look forward to seeing you again soon!

10/10 Excellent

Pedro C

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place. Beautiful location, friendly staff, clean, and convenient.
Stayed 1 night in Apr 2024
Response from KB on 15 Apr 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just spent a night. Staff was friendly. Room was clean and quiet.
Stayed 1 night in Apr 2024
Response from KB on 15 Apr 2024
Thank you very much for giving us such a nice review. We are so happy that you had a great experience and found our staff to be friendly. We look forward to seeing you again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were so friendly and kind. They always helped me if I needed something. The room was always clean and the housekeeping always came to clean it. They always offered me towels and anything else I needed. I used the gym often. The equipment were excellent and I like that they have disinfecting wipes available. The king bed was comfy and large. The room was big and spacious. The complimentary breakfast was great. I went for seconds and no one judged me for it hahaha. I think one of the best things about this place is it’s quiet and I can watch tv or play music without the neighbors complaining. Another thing is the staff. All of which were so kind. It was my first time staying there and I will definitely be back. The only thing that slightly bothered me was the heater made a terrible noise when it reached a certain temperature or before it shut off. So I would wake up from the sound. It wasn’t extremely bad but just sometimes bothersome. All in all it was a really great experience and I will definitely be staying there again in October. Muchas gracias porque todos personas era muy amable conmigo.
Stayed 10 nights in Mar 2024
Response from KB on 5 Apr 2024
Thank you very much for providing us with your fantastic review and great comments! It is so nice to hear that you found the hotel clean, staff to be helpful and an overall great environment. Your positive comments will be shared with our staff.

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very comfy. I will definitely book again!
Stayed 1 night in Mar 2024
Response from KB on 26 Mar 2024
Thank you so much for providing us with your feedback. We are happy to hear that you found your room to be comfortable. We look forward to seeing you again.

6/10 Okay

Patricia

I’ve never been to this brand of hotel before, I was very impressed and I thought it was very nice. The only problem we had was in the morning we went in for pancakes, and there was no pancakes in this pancake dispenser, and I asked if they could replace it and nobody ever came back, and I waited for a half hour. other than that it was OK
Stayed 2 nights in Mar 2024
Response from KB on 25 Mar 2024
Thank you for leaving a review of your stay. We are glad that you are impressed by the hotel. We do apologize for the long wait at breakfast for pancakes and you had no chance to try them. Your feedback will help us make improvements that will benefit all our guests at breakfast. We hope that you will return and visit us again soon.

10/10 Excellent

WASHINGTON

Travelled with family
Liked: Staff & service
The beds were caving in.. check tht out because qe havd to move twice in becouse of caving bed issues..🍻
Stayed 2 nights in Mar 2024
Response from KB on 18 Mar 2024
Thank you for proving us with your feedback.

10/10 Excellent

Mavis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from KB on 6 Mar 2024
Thank you for proving us with your feedback. We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Deondre

Liked: Cleanliness, property conditions & facilities
Way nice place
Stayed 1 night in Mar 2024
Response from KB on 4 Mar 2024
Thank you very much for providing us with your great review and nice comment! We are pleased that you like the hotel. Warm regards,

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Feb 2024
Response from KB on 1 Mar 2024
Thank you so much for proving us with your review. We are happy to hear that you had a great stay with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The suites made our stay very comfortable. Having separate bedrooms with their own bathroom was perfect. Beds were comfortable.
Stayed 3 nights in Feb 2024
Response from KB on 20 Feb 2024
Thank you so much for providing us with you feedback. We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Vanessa

Me gusto mucho todo muy bonito 😍😍
Stayed 1 night in Feb 2024
Response from KB on 19 Feb 2024
Thank you for your review. Sounds like you had a great stay. We look forward to seeing you again..

8/10 Good

Tina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only for 1 night but this was a very friendly and clean hotel. The breakfast was great. The room was very comfortable and I love the kitchenette! We got take out and relaxed while eating comfortably in our room. Would definitely recommend
Stayed 1 night in Feb 2024
Response from KB on 16 Feb 2024
Thank you for your feedback. We are glad to hear that you had a great stay with us.

10/10 Excellent

patricia, Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 16 Feb 2024
Sounds that you had a great stay with us. Thank you for your feedback. We look forward to your next visit.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from KB on 12 Feb 2024
Thank you for providing us with your feedback. We are glad to hear that you had a great stay with us.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from KB on 12 Feb 2024
Thank you for your feedback. We are glad to hear that you had a great stay with us.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KB on 8 Feb 2024
Thank you for proving us with your feedback. We are glad to hear that you had a great stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KB on 5 Feb 2024
Thank you so much for taking the time to give us feedback on our property. We are so glad to hear that you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating unit in the room was broken, loud and noisy, unless fan was on high. Informed the front desk. Everything else was perfect
Stayed 1 night in Jan 2024
Response from KB on 30 Jan 2024
Thank you for your feedback. We apologize for the issue regarding the heating unit. Your comments will be shared with our maintenance staff, so that we improve our operation and prevent similar situations from occurring. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Okay

Robert, Wiliamsburg

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from KB on 22 Jan 2024
Thank you for staying with us and taking the time to share your feedback. We apologize we didn’t create a better experience for you during this stay. We hope you’ll consider giving us another chance in the future.

10/10 Excellent

kelvin

Stayed 1 night in Jan 2024
Response from KB on 30 Jan 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KB on 8 Jan 2024
Thank you for your positive review! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Queny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KB on 8 Jan 2024
Thank you so much for providing us with your feedback. We are agal to hear that you had a great stay.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from KB on 8 Jan 2024
Thank you for your kind comments and for choosing Sonesta ES Andover. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ES Sonests Suites
Second time I’ve stayed here and excellent service and facility!!! Would highly recommend to anyone!!!!
Stayed 5 nights in Dec 2023
Response from KB on 29 Dec 2023
Thank you so much for providing us with your review. We are glad to hear that you had a great stay with us.

10/10 Excellent

Estephani

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel
Stayed 1 night in Dec 2023
Response from KB on 26 Dec 2023
Thank you for your stay with us.We are so happy that you found your experience to be positive. Thanks for your business and kind comments.

10/10 Excellent

Handrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from KB on 26 Dec 2023
It’s great to know that your stay with us at Sonesta was as enjoyable as we hoped it would be. We’re looking forward to having you again as our guests!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Christmas Visit
Everything was clean and the staff friendly and efficient. Only wish there was a night light in bathroom as I get disoriented when staying in New places. All lights were on some type of timer except floor lamp which was to bright to leave on all night.
Stayed 2 nights in Dec 2023
Response from KB on 26 Dec 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from KB on 26 Dec 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from KB on 2 Jan 2024
Thank you for providing us with your feedback. We are glad to hear that you had a great stay.

2/10 Terrible

Aleah

Stayed 1 night in Dec 2023
Response from KB on 12 Dec 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. The hotel manager will be discussing your experience with the staff to ensure we are delivering a smoke free environment to all of our guests. We hope you return in the future and allow us to exceed your expectations.