Lobby

Reviews of La Quinta Inn & Suites by Wyndham Boston-Andover

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 627 out of 1326 reviews" "
Rating 8 - Good. 357 out of 1326 reviews" "
Rating 6 - Okay. 156 out of 1326 reviews" "
Rating 4 - Poor. 88 out of 1326 reviews" "
Rating 2 - Terrible. 98 out of 1326 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Josh

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We only stayed here to use the indoor pool. Once we arrived the front desk staff informed us the pool was out of order. It’s practically summer and they don’t have their pool in working condition. Such a let down
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Josh,Thank you for evaluating your stay with us. We want all our guests to have an outstanding experience at our hotel; therefore, we apologize for any disappointment caused by the pool's closure. Rest assured; we'll certainly work on ensuring that our guests are well-informed ahead of when the pool is closed for maintenance purposes. We hope to have another chance to provide you with the stellar experience you deserve.Sincerely,Joe Maunsell,General Manager

8/10 Good

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property to stay
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Sandra,We appreciate you taking the time to leave your four-star rating regarding your recent visit to La Quinta Inn & Suites by Wyndham Andover. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt welcoming and very comfortable peaceful and relaxation.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Ricardo,At La Quinta Inn & Suites by Wyndham Andover, we strive to provide a warm and inviting atmosphere with our comfortable accommodations and friendly service. We love that this made your stay with us a perfect experience. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Joe Maunsell,General Manager

4/10 Poor

Emma

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Emma,It is disappointing to see the rating and to know you did not enjoy your stay with us. We wish we had the opportunity to address your concerns while you were still here. On a future visit, please reach out to us in advance and let us know how we can serve you better. Thank you for being our guest, and we hope to welcome you back again.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here every time we travel to Massachusetts. The staff are friendly, the breakfast is good, and everything is clean. The staff are always accommodating and they all love our dog! Very pet friendly!
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Katelyn,Thank you for taking the time to share your amazing experience at La Quinta Inn & Suites by Wyndham Andover. We are pleased to know how much you loved our clean accommodations, and breakfast and especially how well our efficient team took care of you. Comments such as yours make our day and I will be sharing your compliments with the team. Additionally, we thank you for mentioning that we are a pet-friendly hotel. Our return guests are very dear to us, so we look forward to your next visit with great anticipation.Sincerely,Joe Maunsell,General Manager

2/10 Terrible

Nereida

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Did not go no refund
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Nereida, Thank you for the feedback. We are sorry you could not make your trip as planned. Since your reservation was done through a third party, please reach out to them for your concerns regarding payment. We hope to have a future opportunity to host you.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 19 May 2024
Dear Joseph,We appreciate you taking the time to leave your five-star rating regarding your recent visit to La Quinta Inn & Suites by Wyndham Andover. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Joe Maunsell,General Manager

8/10 Good

William, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear William,Thank you for taking a moment to rate your experience. All of us at La Quinta Inn & Suites by Wyndham Andover are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Damaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed every minute at LaQuinta. Spent some time in the mildly heated pool. had some yummy breakfast, & spent time with family. Will keep on my list for return trips
Stayed 2 nights in Feb 2024
Response from General Manager on 14 May 2024
Dear Damaris,Our top priority is for our guests to have an enjoyable and comfortable stay and from your five-star review, it appears that we delivered on both counts. We are glad you enjoyed our heated pool and our tasty breakfast. Knowing that you are already planning another stay with us is the best kind of recommendation that we can receive. It was a pleasure having you and your family at La Quinta Inn & Suites by Wyndham Andover, and we hope to see you again soon.Sincerely,Joe Maunsell,General Manager

6/10 Okay

Paulo, Lowell

Travelled with partner
Disliked: Cleanliness
Too noisy right next to highway and rooms need to be updated
Stayed 4 nights in May 2024
Response from General Manager on 7 May 2024
Dear Paulo,While we are happy to see that you enjoyed your visit overall, we apologize that your stay was interrupted by noise from the highway. Additionally, we appreciate the comment regarding your room; Your feedback is important to us and we will use it to determine future changes and improvements. We always want all of our guests to be comfortable in their rooms and had we known, we could have moved you into a room that would have accommodated you better. Thank you once again, and we hope you will visit us again when you are back in the area.Sincerely,Joe Maunsell,General Manager

8/10 Good

Tina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the room - even in the third day. Whenever we needed anything we were told to come get it. Checking in was good and it went down hill after that.
Stayed 4 nights in May 2024
Response from General Manager on 7 May 2024
Dear Tina,Thank you for taking a moment to share your experience. We sincerely apologize regarding the housekeeping service and for the inconvenience caused. We have discussed this appropriately, and steps are being taken to ensure this is not repeated; we appreciate your patience. Thank you for your valuable feedback, and we invite you to stay with us again when you visit the area.Sincerely,Joe Maunsell,General Manager

6/10 Okay

Lissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was good. Rooms were not overly clean. I would avoid staying here again.
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Dear Lissa,Thank you for being our guest and for the feedback. Maintaining a clean atmosphere is important and we apologize that we did not fulfill that expectation during your visit. The issue you mentioned has been shared with our housekeeping leaders to ensure this is an isolated incident. On a positive note, we are glad you liked our breakfast. We know we can make a positive impression on you, so we hope you will give us another chance.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Sylwia

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Sylwia,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at La Quinta Inn & Suites by Wyndham Andover.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from General Manager on 22 May 2024
Thank you for the perfect rating, John! We are delighted you had a great time at La Quinta Inn & Suites by Wyndham Andover and we look forward to making your next stay a great one once again.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff very helpful, friendly and efficient
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Mark,Thank you for your fantastic review of the La Quinta Inn & Suites by Wyndham Andover! We are thrilled that our friendly staff impressed you. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your preferred hotel every time you visit this area.Sincerely,Joe Maunsell,General Manager

6/10 Okay

Giorvanyda

Travelled with family
Liked: Staff & service
The staff were very professional.
Stayed 2 nights in Apr 2024
Response from Bill on 1 May 2024
Thank you so much for noticing the professionalism of our team during your stay. Please feel free to reach out to our hotel directly if you would like to provide any further details about how we might have done better on your overall experience. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Mircea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bill on 1 May 2024
Thank you for the review and I am glad you had the perfect stay at our hotel. Please know that we will use your valuable feedback to enhance our overall service to provide future guests with this same, great experience. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

4/10 Poor

chelsea

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bathroom toilet broken, & when you book a city view room most times you can’t even see the city just the top of the building.
Stayed 1 night in Apr 2024
Response from Bill Ross on 1 May 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. Our leadership team is also working to inspect rooms prior to guest arrival to better detect these matters so guests such as yourself are not negatively impacted by them. We do hope you will give us another chance in the future. Please know that your feedback is being used to enhance our communication as well as improve upon the areas in which you described. Sincerely, Bill RossAssistant General Manager

2/10 Terrible

Jonathon

Stayed 1 night in Apr 2024
Response from General Manager on 19 May 2024
Dear Jonathon,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Melissa

Stayed 5 nights in Apr 2024
Response from General Manager on 19 May 2024
Dear Melissa,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to La Quinta Inn & Suites by Wyndham Andover again soon.Sincerely,Joe Maunsell,General Manager

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024
Response from Bill on 28 Apr 2024
Thank you for the review. I am glad all went well during your visit to our hotel. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Lilay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Bill on 28 Apr 2024
Thank you for the review. I am glad our hotel was a great place to stay during your busy travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Raymond

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bill on 28 Apr 2024
Thank you for the review. I am glad you had the perfect stay at our hotel we appreciate the great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Robert, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price
Stayed 2 nights in Apr 2024
Response from Bill on 27 Apr 2024
Thank you for the review. I am glad our hotel was a in good location for your travels and we offered an affordable rate. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

4/10 Poor

Robert

Business traveller
Liked: Staff & service, property conditions & facilities
Pool wasn’t open Bed was uncomfortable Pillows were horrible Breakfast wasn’t great
Stayed 1 night in Apr 2024
Response from Bill on 23 Apr 2024
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future. Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Naveen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfactory
Stayed 1 night in Apr 2024
Response from Bill on 23 Apr 2024
Thank you for the review. I am glad our hotel satisfied your traveling needs! We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Carmen, haverhill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the pool was very nice
Stayed 2 nights in Apr 2024
Response from Bill on 20 Apr 2024
Thank you for the review. I am glad the pool was a great amenity for you during your stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean restaurants right next door is a plus 👍
Stayed 2 nights in Apr 2024
Response from Bill on 19 Apr 2024
Thank you for the review. I am glad to hear our hotel was clean and in a good location for your stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

4/10 Poor

Ellen

Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Ellen,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Joe Maunsell,General Manager

8/10 Good

Miriam

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, since I’m always going there almost every other weekend, believe they should change the breakfast a little bit. It gets boring, eating the same thing over and over they should put more variety of food for breakfast. Maybe they might be more people that will come just say sometimes the food is a little greasy, I hope you will put the peanut butter back that but I definitely love your coffee
Stayed 1 night in Mar 2024
Response from Bill on 17 Apr 2024
Thank you for the review. Our team appreciates your loyalty at our hotel and please know that we value your feedback on our breakfast and will work to improve upon this service going forward. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, budget friendly hotel. Conveniently located.
Stayed 1 night in Apr 2024
Response from Bill on 15 Apr 2024
Thank you for the review. I am glad our hotel was affordable for your stay and we appreciate the good score. Our team works hard to bring guests such as yourself an affordable and top quality stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

holly

Travelled with family and small children
Liked: Staff & service, amenities
The room smelled of stale cigarette smoke, and guests placed trash in the hallways. Minimal options for continental breakfast.
Stayed 2 nights in Apr 2024
Response from Bill on 14 Apr 2024
Thank you for the review. Our team appreciates your fairly good score despite the problems you encountered during your stay. Please know that we sincerely apologize for these inconveniences and our team will work to improve upon them for the future. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

6/10 Okay

Amanda, North Monmouth

Travelled with family and small children
So noisy! The walls are paper thin. Also, why did housekeeping have to vacuum in front of my room at 9pm?
Stayed 2 nights in Apr 2024
Response from Bill on 14 Apr 2024
Thank you for the review. I am sorry to hear that you had noise disturbances during your visit to our hotel. Please know that we are working on the cleanliness of our hallways but, we will consider the time of day and be more courteous so guests such as yourself are not negatively impacted by this. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

angel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Bill on 15 Apr 2024
Thank you for the review. I am glad you had a great stay and we appreciate the perfect score. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect location for me
Stayed 1 night in Apr 2024
Response from Bill on 14 Apr 2024
Thank you for the review. I am glad our hotel was located in an ideal spot for your travels. We appreciate your great score. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Adrian, Haverhill

Stayed 3 nights in Apr 2024
Response from Bill on 13 Apr 2024
Thank you for the review. I am glad you had a good experience at our hotel and we appreciate the great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms well equipped
Stayed 1 night in Apr 2024
Response from Bill on 12 Apr 2024
Thank you for the review. I am glad you enjoyed your stay and we appreciate the pleasant review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Pool is clean, staff is amazing.
Stayed 1 night in Apr 2024
Response from Bill on 6 Apr 2024
Thank you for the review. I am glad to hear your arrival experience at our hotel was great and the check-in service was easy. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Mariisabel

Stayed 2 nights in Mar 2024
Response from Bill on 27 Apr 2024
Thank you for the review. I am glad you had the perfect experience at our hotel while you were with us. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Lewins

Liked: Cleanliness, staff & service, property conditions & facilities
Goodbye
Stayed 1 night in Mar 2024
Response from Bill on 5 Apr 2024
Thank you for the review. I am glad you had the perfect stay and we hope to see you with us again in the future. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Nary

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Every staff was very friendly. We had a little issue with the bathroom and they were very quick with changing the rooms. Breakfast was basic and bland.
Stayed 1 night in Mar 2024
Response from Bill on 30 Mar 2024
Thank you for the review. I am glad we recovered the bathroom issue during your stay but, I truly apologize for the inconvenience of that problem. We value your feedback on our breakfast and will work to improve upon this area going forward. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Ralph

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Bill on 30 Mar 2024
Thank you for the review. I am glad you had a good experience at our hotel and we appreciate your feedback. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as per my needs.
Stayed 3 nights in Mar 2024
Response from Bill on 26 Mar 2024
Thank you for the review. I am glad to hear that our hotel met your needs during your travels. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Bill on 30 Mar 2024
Thank you for the review. I am glad you had a good experience at our hotel and we appreciate the good review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Mel

Stayed 1 night in Mar 2024
Response from Bill on 12 Apr 2024
Thank you for the review. I am glad you had a great stay and we appreciate the pleasant feedback. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Bill on 23 Mar 2024
Thank you for the review. I am glad to hear that you had a good experience with our hotel and we truly appreciate your great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Mananger

8/10 Good

Manolin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Mar 2024
Response from Bill on 23 Mar 2024
Thank you for the review. I am glad our hotel was in a prime location for your traveling needs. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

2/10 Terrible

tai

Disliked: Cleanliness, staff & service, property conditions & facilities
Service, no towels, paid for one queen bed, given two beds.
Stayed 1 night in Mar 2024
Response from Bill on 19 Mar 2024
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future. Sincerely, Bill RossAssistant General Manager

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Bill on 19 Mar 2024
Thank you for the review. I am glad to hear you had a good stay with us and we appreciate the great review. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 2 Mar 2024
Thank you for the review. I am glad to hear that you had a good stay at our hotel. Please feel free to reach out to us directly if you would like to provide any further feedback about your stay. We look forward to seeing you again soon!Sincerely, Bill RossAssistant General Manager