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Reviews of Hotel UMass

2.5 out of 5
Hotel UMass
1 Campus Center Way, Amherst, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 757 reviews" "
Rating 8 - Good. 232 out of 757 reviews" "
Rating 6 - Okay. 73 out of 757 reviews" "
Rating 4 - Poor. 28 out of 757 reviews" "
Rating 2 - Terrible. 20 out of 757 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Cheryl

Travelled with family
Although the room was neat and tidy, the room wreaked of cigarettes to the point we decided to drive home rather than stay (even though we already paid for the room). We couldn’t stay there and the hotel was fully booked.
Stayed 1 night in May 2024

8/10 Good

DANIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rosalind

Travelled with family
Liked: Property conditions & facilities
All the abouve
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 1 night in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Rachna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Janina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is extremely convenient to be right there at UMass Amherst for proximity to tours and enjoy all the dining options! #1 Campus Dining in the U.S. is certainly accurate! It was great to immerse ourselves in the student atmosphere at this stage of college planning. The room was exceptionally clean and supplies were sufficient for our needs. The staff was always very helpful with questions. We'd be happy to stay again. The stay definitely enhanced the appeal of choosing this school as a top choice. If someone power washes the outside of the building, people will have a better perception, because the experience inside is phenomenal. Many people have mentioned this in reviews and I wonder why they don't do it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice reception area where you can grab a healthy refreshing snack. The staff at reception desk were very pleasant and helpful. I left my prescription sunglasses at the front desk when checking in and was able to call and find out they were there. I picked them up later.
Stayed 1 night in Apr 2024

6/10 Okay

Paapa

Stayed 1 night in Apr 2024

4/10 Poor

jack

Stayed 1 night in Apr 2024

10/10 Excellent

Ling

Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Adrienne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for making a college visit. Staying here puts you right on campus and gives a good sense of the college quality of life for students.
Stayed 1 night in Apr 2024

4/10 Poor

Yeonju

Travelled with family, Business traveller
Disliked: Staff & service
There weren't sufficient facilities or services for the price. Additionally, the reception staff wasn't friendly, and there was no Wi-Fi connection available.
Stayed 1 night in Apr 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to our family
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Everything was as expected. Very convenient. Very nice. My only suggestion would be to add refrigerators to the rooms. Most hotels rooms include refrigerators these days...
Stayed 1 night in Apr 2024

8/10 Good

Inge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rosann

Liked: Cleanliness, staff & service, property conditions & facilities
On Campus, convenient to downtown via free bus. Free continental breakfast and coffee.
Stayed 1 night in Apr 2024

10/10 Excellent

Ram Rang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to be able to stay in a hotel at the center of the University of Massachusetts, close to the performing arts center and dining facilities.
Stayed 1 night in Apr 2024

10/10 Excellent

Sawako

Liked: Cleanliness, staff & service, property conditions & facilities
It is in the middle of U Mass campus but inside is very cute and cozy. I would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting campus.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a concert on campus. Hotel centrally located on campus. Would definitely stay here when participating a campus event.
Stayed 1 night in Apr 2024

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being on campus and probably had the friendliest and most helpful hotel staff we ever experienced !
Stayed 1 night in Apr 2024

10/10 Excellent

Radhika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property for visitors to UMAss. Very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are touring U Mass this is the place to stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have the good experience there
Stayed 1 night in Apr 2024

8/10 Good

Jie

Stayed 1 night in Mar 2024

10/10 Excellent

MERITXEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern, clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and accommodating
Stayed 1 night in Mar 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Center of campus.
Stayed 3 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
It’s clean and modern feeling, and of course perfectly located for visiting UMass. There are just a couple of downsides: The complimentary breakfast is very limited and boring. With UMass having such great food for students, why can’t this hotel run by the university have food at the same level? If the hotel isn’t going to have a fitness center, why can’t it provide complimentary access to the university facilities? Many visiting prospective students are athletes and want to keep up with their fitness during college tours.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On campus
Stayed 1 night in Feb 2024

10/10 Excellent

Sean, North Attleboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for an event at HTM. Perfect! Have stayed here before and will again.
Stayed 1 night in Feb 2024

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Stayed 1 night in Feb 2024

10/10 Excellent

Marisa

Travelled with family
Great stay and very convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Adam

Liked: Staff & service
N/A
Stayed 1 night in Jan 2024

10/10 Excellent

Tao

Stayed 1 night in Jan 2024

10/10 Excellent

Jenniffer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent in all ways!
What a pleasant hotel to stay at! From the excellent customer service to the pristine condition of the room (halls and lobby as well) to the super comfy bed and quiet room, everything about our stay was perfect!
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being on Campus was wonderful.
Stayed 1 night in Dec 2023

6/10 Okay

sumit

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Conveniently located for parents visiting their kids. Clean and hygienic rooms. The outside facade looks like a prison. Pls paint it or improve it in any other way. For 250 USD I would expect better and more food options and amenities. There is zero entertainment options, no gym etc that other hotels in this price range have.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being right on campus!
Stayed 1 night in Nov 2023