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Reviews of UDS Backwater Resort

4.5 out of 5
UDS Backwater Resort
Miyyath Punnamada Road, Punnamada, Ambalapuzha, Kerala

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Aditya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and comfortable. Food was decent
Stayed 1 night in Feb 2024

10/10 Excellent

Trinanjan

Travelled with family, Travelled with partner
Liked: Amenities
Excellent experience. Would love to come back
Stayed 1 night in Dec 2023

10/10 Excellent

VINEET

Stayed 1 night in Dec 2023

10/10 Excellent

Deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in great location, right on backwaters. Room was excellent and new like condition. Thoroughly enjoyed my stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Samir, Dhahran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unique lakefront location allowed us to access houseboats and smaller shikaras from the hotel itself. The staff (reception, restaurant, and housekeeping) were extremely helpful, courteous, and efficient. We stayed in the Premium and Elite rooms that were tastefully appointed with intricately carved wooden furniture alongside modern lighting and appliances. The property has a fabulous pool that was really popular with the guests. Breakfast and dinner buffets at the restaurant were delicious and amazing in variety. The grounds and surroundings were lush with local foliage and tropical flowering plants. A few turkeys and geese on the property were quite intriguing especially for kids. Very family friendly resort.
Stayed 2 nights in Feb 2023

10/10 Excellent

Samir, Dhahran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Pawel

Stayed 3 nights in Feb 2023

10/10 Excellent

Roy

Stayed 2 nights in Nov 2022

4/10 Poor

David, Milano

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
In terms of the property itself, no issues. A lovely property in a very tranquil location. However, in terms of the treatment by the staff, and facilities on offer, terrible. Little that was offered on the Expedia site was in fact available, and the excuse was that because it was low season, such things (including the spa, which was one key reason for booking here) were not available.
Stayed 2 nights in Jun 2022
Response from Filly W on 22 Aug 2022
Dear Sir,We apologise for the inconvenienceThanksteam - CRS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Filly W on 9 Mar 2020
Dear Sir, We appreciate your effort to rate our services, Once again thank you very much

6/10 Okay

Karen, Washington, USA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property is beautiful. However, a lot of it is still under construction. Nowhere on the hotel's website was this indicated or in any way communicated to us. We weren't told that our suit was adjacent to one that was under construction. It wasn't a good surprise! We spent a lot of time contacting the front desk because the services that you expect to receive at any other hotel (at this price) weren't provided or things that were promised weren't delivered (toilet paper, bottled water and additional bed). Our suit wasn't cleaned the second day of our stay because the cleaning crew was too busy and they came to do so close to bedtime. The restaurant and the staff were fabulous! Great food. I eat gluten/dairy free and they were very helpful. However, they don't serve alcoholic beverages. Again, nowhere on the hotel's website was this indicated or in any way communicated to us. There aren't any amenities for kids here. The "playroom" has a couple of board games. Don't plan on catching an Uber from here. If you are looking for a beautiful location with excellent customer service (until they get their act together at this one), I recommend traveling down to the The Raviz Ashtamudi instead.
Stayed 2 nights in Nov 2019
Response from Filly W on 17 Feb 2020
Dear Sir, We regret to know that you had some difficulties due to work happening there, Please note it is brand new boutique property and that is the reason, It will be fixed very soon, Looking forward for your stay in near future to serve you better and as per your expectations;

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family holiday
Wonderful trip, great for kids and adults alike. Can include more activities that would make it amazing. Spa massages are worth a trial too.
Stayed 2 nights in Jan 2020
Response from Filly Welben on 31 Jan 2020
Dear Sir, Thank you so much for your valuable comments and we appreciate your effort to rate our services, Sure we look into the activity part and do the needful, expecting to meet you in our hotel in near future too

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Filly W on 13 Nov 2019
Dear Sir, Greetings of the day! Thank you so much for your effort to take time to rate our hotel and it's facilities, we look forward to meet you here in near future.. Best regards Filly Welben

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location in Alleppey
Fantastic luxurious new build hotel. Beautiful pool. Great staff and excellent value and tasty food. Wish we’d had time to stay longer. Upon our art st check in the receptionist arranged a two hour boat trip through The backwaters
Stayed 1 night in Apr 2019
Response from Filly on 26 Apr 2019
Dear Sir, Thank you for your comments, pleasure to know that you have got a very good experience in our hotel, Looking forward to see you again in near future to stay with us, Best Regards Filly

4/10 Poor

MARTINE

Liked: Cleanliness, room comfort
Disliked: Staff & service
accueil obséquieux petit déjeuner, les prix ne sont pas indiqués pas d'explications précises pour les possibilités d'excursions, prix, conditions
Stayed 2 nights in Apr 2019
Response from Team UDS on 26 Apr 2019
Dear Sir, Thank you for your comments, Looking forward to see you again in near future to stay with us, Best Regards Filly