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Reviews of Holiday Inn Express & Suites Amarillo West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Amarillo West, an IHG Hotel
8330 W Amarillo Blvd, Amarillo, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 759 out of 1012 reviews" "
Rating 8 - Good. 167 out of 1012 reviews" "
Rating 6 - Okay. 42 out of 1012 reviews" "
Rating 4 - Poor. 15 out of 1012 reviews" "
Rating 2 - Terrible. 29 out of 1012 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very convenient
Stayed 1 night in May 2024

8/10 Good

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like we could hear all the door shutting and talking outside of our room.
Stayed 1 night in May 2024

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoothest check in process! Nice work!
Stayed 1 night in May 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of parking Spaces
Stayed 1 night in May 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
quality for a fair price
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth, Longview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Would definitely recommend!
Stayed 1 night in May 2024

10/10 Excellent

Bethelhem

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious and pet friendly
Stayed 1 night in May 2024

10/10 Excellent

kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just passing through. Very comfortable
Stayed 1 night in May 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel, Kim was amazing! Stellar service and great restaurant recommendations! Thank y'all so much for breakfast! A nice kickoff to your road trip out west ✌
Stayed 1 night in May 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

8/10 Good

Reggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great an stay was fine , but the manager is a rip off with Expedia neither one wants to correct the mistake of a double booking an charged me for 2 rooms knowing i only stayed in one . An would not credit it back to my card I’m not happy with neither one of them
Stayed 1 night in May 2024

10/10 Excellent

Frederick, Beverly Hills

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Professional clean and convenient.
Stayed 1 night in May 2024

10/10 Excellent

Monique, eielson

Travelled with family
We use this hotel every year. Always great experience.
Stayed 1 night in May 2024

10/10 Excellent

doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, property was very clean and great staff. Hot breakfast was nice . Would definitely stay here again .
Stayed 1 night in May 2024

10/10 Excellent

Kimber

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Room was huge. Had 4 adults in one room and did not feel cramped. Check in was easy. Definitely would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best experience staying here! It was amazing
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It met my needs.
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Hotel was ok - no one at desk when we arrived - didn’t tell us we needed key card to operate the elevator - never saw that before
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Check in clerk at 12:30am was awesome and very helpful. Check out clerk in the morning was great as well.
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The young lady that helped us check in was very explanatory and was genuinely invested in us having a great visit. We would definitely come back.
Stayed 1 night in May 2024

10/10 Excellent

Marisela

Liked: Amenities
Good
Stayed 1 night in May 2024

10/10 Excellent

Ann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dustyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! This is a newer hotel and beautiful in every way with complete amenities including TV in bathroom! Excellent breakfast. Courteous staff. Lovely decor. Close to I40 and several dining options in walking distance. We’ll be back again.
Stayed 1 night in Apr 2024

8/10 Good

Gabrielle

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

fernando, Sugar Land

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Ok room was not ready at 2 pm
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay on your way to Santa Fe. Beautiful large rooms and a great breakfast. Highly recommended.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

cherish

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay! Amazing staff and the room was very well kept. Slept great! Will come back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Room and Breakfast were excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with super comfy beds! My only complaints were no extra blankets in the room and the breakfast was meh. Everything else was perfect!
Stayed 1 night in Apr 2024

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room exceeded my expectations. Very clean, very comfortable bed, and truly one of the best hotel rooms I’ve ever stayed in on a road-trip
Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Would definitely recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan, Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin, stillwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, with a comfortable bed. It was easy to get to from the interstate, and gas was close by.
Stayed 1 night in Apr 2024

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room and facility were clean and that the parking area seemed safe. However, I struggled to get some rest because the rooms had poor insulation. I could hear the neighbors talk and the televisions blare late into the night. In addition, the doors slamming in the morning and people talking early in the hallway were quite disturbing. I wish this hotel had well-insulated rooms, doors, etc. That way, people can rest and relax undisturbed. I do not think I will return.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Easy access to the freeway.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful love love everything about the hotel ! Highly recommended
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable bed. Roomy bathroom. Wide variety of breakfast choices. Lots of restaurants nearby, though not safe to walk due to busy roads. Very nice workout facility. It would be nice to have a guide on the tv to see what is playing on each channel.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property & room. Check in agent was efficient & friendly. We’ve stayed here before & will stay here again when passing through Amarillo.
Stayed 1 night in Mar 2024

8/10 Good

Pat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating young lady at the front desk. Beds were too soft for our liking but otherwise nice. Good breakfast. Great coffee. Clean and new.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Sherrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Staff was friendly. Fresh variaty of breakfast items.
Stayed 1 night in Mar 2024

8/10 Good

Tiffany, Milford

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were beyond my expectation. Great location.
Stayed 1 night in Mar 2024