Search Cottages in Alston

"Clean rooms Staff very professional "

"Friendly and helpful staff, reasonable cost, breakfast OK - good quantity."

"Staff and service was excellent. Hotel very dated. Stains on carpets. Laminate floor in bedroom ripped. Sticky surfaces. Communal male toilet in restaurant out of order for over 5 days. "

"Everything and everyone "

"When i returned home, i noticed that the amount that had been taken from my bank account was more than the itemised invoice. I challenged this but was told there was nothing they can do about it. It looked as though someone had been charging drinks to my room. Very disappointed. I won't be returning. "

"The staff are very friendly. The property is clean. Room very Spartan. The bed needs replacing "

"All good as before. Friendly helpful staff, comfy enough room. Super convenient location and great farm shop. "

"A quaint hotel in the middle of nowhere. Good room, friendly staff and a reasonable breakfast. Dinner was excellent. "

"Terrible sleep, which whilst guest behaviour is not the hotels fault, the duration it took to deal with the situation was possibky far more drawn out than it should have been. A guest domestic took place in the room next door just before 1am, took over 90 mins for the guest to be removed from the hotel and because of being on the ground floor, this guest was banging on the windows of the room once he was outside. Towel rail in the room didn't work which was disappointing as had wet swimwear from the Spa to dry and meant the bathroom was quite cold. Food in restaurant was average and the premium dishes were remarkably small portioned - the duck stated Duck breast, but was merely a slither of a duck breast. The dining credit I didnt feel was clear that couldn't be used towards drinks (food only) so financially was worse off when paying the remainder of the bill. All points raised at check-out but reception staff didn't seem to interested, an quick sorry about that, and more concerned about being able to start checking out the next guest. I wouldn't return nor recommend a stay. Gave 3* as the guest behaviour isnt the fault of the hotel and overall stay adequate. "