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Reviews of The Grafton Inn

3.5 out of 5
The Grafton Inn
10830 County Road #2, PO Box 181, Alnwick/Haldimand, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 43 reviews" "
Rating 8 - Good. 11 out of 43 reviews" "
Rating 6 - Okay. 8 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have family in the area and I hope the Grafton Inn is available every time we go that way. It is a perfect little hideaway that you can spend exploring the area or just to sit and read. Love this property!
Stayed 1 night in May 2024
Response from Grafton Inn on 9 May 2024
Thank you so much Sara.We are so happy that you enjoyed your time with us!ShelleyGrafton Inn

10/10 Excellent

gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Grafton Inn on 6 May 2024
Thank you Gary. We are happy you liked your stay with us!

10/10 Excellent

shawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Grafton Inn, plenty of room for us and our two dogs. The yard area was huge for our morning walks. It was a great little getaway for us, will definitely be back as it was a great experience for all of us.
Stayed 1 night in Mar 2024
Response from Kelley on 18 Mar 2024
Thank you for your review! We are very happy that you had a great experience staying with us!

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2023
Response from Kelley on 18 Mar 2024
Thank you!

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Stayed in one of the extra houses. Beautiful house and nice space. Just need more supplies in the kitchen such as a dish cloth, pots and pans. Needed a couple extra blankets too. We were cold at night. Also recommend installing a tub hand held shower head that is connected.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Grafton Inn. The check in was easy and the room was beautiful. We stayed here and went to St.Anne’s Spa for the day which was a five minute drive away. We will definitely be back!
Stayed 2 nights in Nov 2023
Response from Kelley on 18 Mar 2024
Thank you very much! We would love to have you back!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the Wifi password but I did not follow up with the owner. The room was very nice and well appointed. There were no instructions as to how to operate the radiator for heating, so our first night was rather cool. No extras here, but the room was good value.
Stayed 2 nights in Oct 2023
Response from Kelley on 26 Oct 2023
Hi Steven,I am sorry to hear about your difficulties. I wish we had known, we could have helped. We will start leaving instructions in each room about the heating. Thank you!

10/10 Excellent

Lynn

Liked: Cleanliness, property conditions & facilities
Every thing was good
Stayed 1 night in Oct 2023
Response from Kelley on 26 Oct 2023
Hi Lynn,Thank you for taking the time to leave a review. We are happy you enjoyed your stay.

10/10 Excellent

Carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful inn. I don't think the pictures online do it justice. We had a comfortable stay with our 18 month old. It was cozy and great! It was very convenient for us and our needs. We will return!
Stayed 1 night in Oct 2023
Response from Kelley on 26 Oct 2023
Hi Carolyn,Thank you so much for your review. we are so happy you enjoyed your visit. We look forward to your next stay.

6/10 Okay

Gayle

Liked: Cleanliness
The rooms are are very nice. They don't always provide soap so, best to bring your own (surprising since the cost is a bit steep). It's also very curious why one needs to get dressed to go to the coffee machine in the hallway and disturb other guests. The rooms are certainly big enough to have their own coffee maker etc. They may forget to give you the number code required to enter the building so, make sure you get it.
Stayed 1 night in Oct 2023
Response from Kelley on 26 Oct 2023
Hi Gayle,Thank you for your review. I apologize about the soap. We had a new cleaner and she must have missed it. We will mention your idea about the coffee machines to the owner. A code to enter the building isn't required, you were having difficulty with your key so we gave you the lockbox code for the backup key. Thank you for leaving a review.

6/10 Okay

Patricia

Liked: Staff & service
This is a basic stay but I wish the bathroom was cleaner.
Stayed 1 night in Sep 2023
Response from Kelley on 8 Sept 2023
I’m sorry you feel this way. We have never had this complaint before. If you could please text us and let us know what the issue was we can address it. In the future if you let us know when you first arrive we will be happy to address any concerns you have.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful room with lovely finishes. A small table and side chairs would be a nice addition. Wendy was great and helped us navigate the Roku "live tv" which we could not figure out. We're a bit technically challenged in our late 70's. All in all, a very pleasant stay and would come again.
Stayed 1 night in Sep 2023
Response from Kelley on 8 Sept 2023
We are so happy you enjoyed your stay, it was a pleasure meeting both of you!

10/10 Excellent

Wahed

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the studio suite in the Campbell house. It was a cute and nicely appointed studio apartment in a house in a residential area. My only concern was whether we were contributing to the housing crisis, as I thought we would be in a hotel, but were in a house located in a residential area which maybe could have been used to house locals rather than being set up as a short term rental. That being said, I'm not sure if housing is an issue in Grafton.
Stayed 1 night in Aug 2023
Response from Kelley on 8 Sept 2023
Thank you so much for your comment. We are happy you enjoyed your stay and we will pass your concerns on to the owners

10/10 Excellent

angus, Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 1 night in Aug 2023
Response from Kelley on 8 Aug 2023
Thank you so much Angus!

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I came in late so it was already dark but its very quiet and cozy feel
Stayed 1 night in Aug 2023
Response from Kelley on 8 Aug 2023
Thank you so much Katelyn!

10/10 Excellent

David, St Catharines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great oasis in a beautifully appointed room. Quiet. Comfortable. Quick resolution to problem with Wifi and TV. A definite stay if in the area again.
Stayed 1 night in Jul 2023
Response from Kelley on 25 Jul 2023
Thank you so much David. We really appreciate your review and we are very happy that you enjoyed your stay with us!Kelley

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Stew on 29 Jun 2020
Thank you for the rating.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Stew on 26 Jun 2020
Thank you for the rating. Hope you'll stay with us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Feb 2020
Response from Stew on 2 Mar 2020
Please share with us how we could make your stay better. Thank you for staying at the Grafton Inn.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely heritage buildings. Very comfortable room and bed.
Stayed 7 nights in Aug 2019
Response from Grafton Inn on 26 Aug 2019
Thank you for your review and thank you very much for staying with us. We hope to see you again! Grafton Inn

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New for us. Clean area. The cafe just aside. Facile d'accès et pittoresque.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Grafton Inn on 26 Aug 2019
We are happy that you enjoyed your stay. Thank you and we hope to see you again! Grafton Inn

6/10 Okay

SW

Liked: Cleanliness
Disliked: Amenities
Stayed in the house around the corner owned by the Inn. Great location, spacious unit and great layout. Comfortable bed and full kitchen. No WiFi though, or telephone, tv cable or antenna. Just a DVD player. No clock radio. Only clock is on microwave. Felt cut off from the world for the three days we stayed there. Really need to provide WiFi if going to charge the rate they did. Also need a few things in the kitchen to make it more functional. We need a place with a full kitchen due to food allergies.
Stayed 3 nights in Dec 2018

8/10 Good

silvana

The Grafton Inn is a quaint place to stay. The room was very comfy. Two suggestions: the Inn has a Cafe that is attached to the Inn. Rather than giving a 20% discount, breakfast should be included. Also, there is no wifi in the room or cable TV. Apparently, there is wifi in the public area but this is locked in the evening, so that meant no wifi or TV to watch. During the day, it wouldn't be an issue, as there are many places to explore. But it is an isolated inn, so having access to wifi is not comfortable. The Grafton Inn is a lovely place to stay, however, the price is too high for what is available.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, lovely room and delicious breakfasts. Please invest in better internet service. Although not the fault of the Inn, guests must be prepared to drive to the next town for restaurants serving an evening meal.
Stayed 1 night in Nov 2018

10/10 Excellent

Cody, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely gorgeous. The property, the suite, the town and nearny Cobourg Beach was one of the most beautiful beaches I've ever seen
Stayed 1 night in Aug 2018

8/10 Good

Georgio&Pauline, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet little get away location...
We stopped in for an overnight on our way to PEC. We arrived around 8 pm... Was very easy to find.. the set up is really great. We were travelling with an older dog in a wheelchair and the access was fabulous. So peaceful and relaxing. The suite was extremely clean and comfortable... Got up the next morning and went for our included Breakfast at a very sweet restaurant associated with the room.
Stayed 1 night in Jun 2018

10/10 Excellent

maria, pickering ontario canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and cozy. Friendly staff. Very clean room and bathroom. Great breakfast. If you need a quiet retreat and not too many people around this is the place to go. I really liked it here.
Stayed 1 night in Jul 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy room
2 nights were spent at this beautiful Inn. The room was roomy and exceptionally clean. Monique was very friendly. I'd go back in a heartbeat!
Stayed 2 nights in Jul 2017

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room. Only complaint was notice posted in room indicated that coffee and breakfast available at 8:30 but cafe did not open until 9. Since we had a long drive home, we had to stop on the road for breakfast.
Stayed 1 night in Jul 2017

8/10 Good

Jim , Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's an Inn - more of a BnB than a Hotel
We were looking for a quiet comfortable place to stay in this area and we definitely found it. The Inn itself is almost 200 years old - mostly used for weddings and receptions - beautifully and spectacularly renovated with a small cafe/bar open during the day (and for our delicious included continental braakfast) on weekends. Room was warm and comfortable, tv past generation but it worked and dvd's were provided if preferred to Johnny Carson on the cable!! We were the only guests, staying in their accommodation next door to the Inn. Not surprising - it is mid-March not exactly high season. Monique the manager could not have been more friendly or accommodating. We'll definitely be back for another visit.
Cafe/Bar open weekend daytimes.
Response from Grafton Village Inn on 18 Jun 2017
Greetings Jim, What a wonderful note! You are correct, January - March is considered our off season. If you are looking for a quiet & relaxing stay, we do recommend visiting during this time. Thank you again for taking a moment to write a review. We do hope to see you again soon! Kindest Regards, Monique T. Gatien

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring and conscientious staff, excellent food service, heritage location

8/10 Good

Debbie, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Quaint & quiet.
Enjoyed the cozy, quaint setting in Grafton. We seemed to be the only ones staying at the Inn, not sure why? Would be nice to have breakfast included during weekday stay.

6/10 Okay

Jane, Mississauga

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Service what so ever at the Grafton Village Inn
Arrived for the long weekend at the beginning of August. Nice Inn, but we were put in a secondary building that is not actually part of the Inn itself. The mixup about the where we were actually staying was secondary to their being absoulutly no service at all. No one there to check us in, just a note on the door that the keys would be left in a lock box at another building. All the calls made to the many phone numbers listed beside our bed went to voice mail and were never returned. The inability to contact anyone became an issue when the fire alarm went off in the middle of the night, their was no one to answer our calls. We called the fire department as no one else was on the property. If it had been a real fire the building would have burned to the ground before anyone operating it showed up. The negligence in running an Inn and total abandoning guest to fend for themselves in an emergency situation borders on criminal. Lovely room but I would never stay there again.

10/10 Excellent

Nancy, C-d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and special place to stay in Grafton
We feel very lucky to have found this jewel. Expected it to be charming room in an Inn, but it was actually the entire main floor of a beautiful old house. Felt like we had rented our own home, complete with wrap around porch and expansive view of property out back. Suite had been recently renovated (I think) and was just beautiful. Gorgeous and large bathroom and overall the space was just perfect. Several doors opening to porch to let the country breeze in. Can't wait to go back! **bonus was we received complimentary breakfast in their adorable cafe in the Inn's main building, and it was delicious!!
Response from Accommodations Coordinator on 24 Dec 2016
Dear Nancy, What a wonderful note. We certainly enjoyed having you and wish you all the best in 2017! - Monique

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is comfortable. The surrounding area is quiet and scenic. A great vintage hotel for a get away.

8/10 Good

Donald, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet time in a quiet hamlet
The only problems related to the lack of TV and WiFi and the fact that I never saw anyone from the hotel everything was conducted by phone including checkin and checkout. There was no phone in the room so your needed a cellphone to maintain contact!

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Aug 2023
Response from Kelley on 8 Aug 2023
Thank you so much Justine!

6/10 Okay

Verified traveller

Liked: Cleanliness
Cher pour le service et le confort
Nous avons été déçus de notre séjour au Grafton Village Inn. La chambre se trouvait dans une maison séparée de l'auberge. Elle était très bien rénovée, propre et jolie, mais nous entendions tous les voisins. De plus, il était spécifié qu'il y avait un frigo et micro-ondes dans la chambre, or ils étaient dans le corridor, partagés par les 4 chambres, laissant ainsi peu de place à chacun dans le minuscule frigo.... La machine à café qui était à la disposition des 4 chambres ne fonctionnait pas. Le petit déjeuner était très décevant. Nous avons eu droit à des ustensiles en plastique, une banane et à 2 petites toasts avec de la confiture ou miel industriel. Ce n'est vraiment pas digne d'une auberge à ce tarif.
Stayed 1 night in Jun 2017