Exterior

Reviews of Quality Inn

2.5 out of 5
Quality Inn
2415 Nazareth Rd., Easton, PA

Reviews

7.2

Good

Rating 10 - Excellent. 294 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 119 out of 1002 reviews" "
Rating 2 - Terrible. 99 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plain hotel on a service road. I was pleasantly surprised that the breakfast buffet scrambled eggs were excellent. And they have a waffle machine. Hotel seemed to be popular with bicyclists.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Stayed 2 nights in Mar 2024

8/10 Good

MARYANNE, Port Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samantha RediResponse Specialist on 24 Mar 2024
Thank you for your positive rating, Maryanne. The staff at the RED ROOF PLUS+ EASTON and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Poor

Maxym

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells bad ,
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 19 Mar 2024
Dear Maxym,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Easton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your stay as the odor of our hotel was not to your liking. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

reiner

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
For what it is and the price you pay it was really good and well run.
Stayed 4 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 15 Mar 2024
Dear Reiner,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ EASTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great value for price. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service with check in.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 1 Mar 2024
Dear Sharon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EASTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you had excellent customer service at check-in. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
Red Roof's policy of taking a $100 deposit, and then return your money in 7-10 days, is unprecedented. I have travelled all of the world for 4 decades and have never encountered this. I won't be staying with them again.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 28 Feb 2024
Dear Ralph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EASTON. At Red Roof we are happy to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with the deposit required. Our property requires a deposit for incidentals upon arrival and this deposit is refunded upon check-out. However, depending on your financial institution it might takes up to the 7-10 business day to reflected on your account. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, however lights can be brighter in the room.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 24 Feb 2024
Hello Erik, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Easton. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay, prompting your 4/5 rating. However, I'm saddened to read that the brightness of the light was not to your liking. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Gaetano

Liked: Amenities
N/a
Stayed 5 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 24 Feb 2024
Hello Gaetano, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Easton and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Paula, Saint Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 20 Feb 2024
Dear Paula, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ EASTON. We appreciate your kind remark highlighting your great stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on 11 Feb 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Easton and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 11 Feb 2024
Hello Erik,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Easton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Lynn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs. I woke up in the middle of the night to go to the bathroom and as I passed the sink, a bunch of small bugs, probably 10, on the walks and sink scurried away into the corner of the sink area. I could only imagine them crawling all over my toothbrush and other items around the sink area, and am concerned that they crawled into my toiletry kit and somehow made it from the hotel back to my home. Also, my 7:45 shower was ice cold on Thursday morning. On a good note, the staff was friendly. I took pictures of the bugs which appeared on multiple nights and once in the morning.
Stayed 4 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 6 Feb 2024
Dear Lynn,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ EASTON. I am happy to read that you found the staff to be friendly. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the other concerns you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on 6 Feb 2024
Hello Larry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EASTON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Yeidimar

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on 26 Jan 2024
Thank you for your positive rating, Yeidimar, following your stay at the Red Roof PLUS+ Easton. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Waseem

Disliked: Staff & service
Average
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 23 Jan 2024
Hello Waseem,Your review of the Red Roof Inn PLUS+ Easton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable and clean hotel
Front desk extremely helpful. Quite room and hotel with new laminate floors. Clean and comfortable stay and very reasonable. Highly recommend. Didn't get a chance to try the breakfast but they did have a small box of goodies for us with water juice and breakfast bars and trail mix.
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 16 Jan 2024
Hello Keith, We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Easton. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful, the cleanliness and the comfort of our room met your expectations, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Etienne

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 13 Jan 2024
I appreciate the time that you took to share your sentiments with us, Etienne. Our team at the Red Roof Inn PLUS+ Easton appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Ali

Liked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

JOSEPH

Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 2 Feb 2024
Thank you for taking a moment to leave a review, Joseph. The staff and I at the Red Roof Inn PLUS+ Easton appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

Vicci

Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, highly recommended!!
This is probably the best, budget friendly hotel I have ever stayed at! It was very clean, very quiet, and the front desk clerks were very nice and courteous. Everything worked as it should, and the price was extremely fair. The only downfall is that the entrance to the parking lot is hard to find because it is located at the very back of a shopping plaza, and there is no signage displayed to direct people to the entrance, and there was no lighting along the entrance, so you are not able to see it. It was very hard to find at night, so we drove in circles around the hotel and down the highway at 3am in attempt to locate the entrance. Beside that minor inconvenience, I highly recommend this hotel, and I would absolutely stay here again (especially now that I know where the entrance is)!
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 28 Dec 2023
Dear Brandon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF ROOF PLUS+ EASTON. I am happy to read your comments about our location is probably the best budget-friendly hotel you have stayed at, and it was very clean and quiet, our front desk staff were very nice and courteous, and all the other kind remarks mentioned. However, you indicated that the entrance to the parking area and the lack of lighting hindered your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great for what we needed it for. You know that it is priced reasonably, so while it’s not the Ritz Carlton, it was clean & the staff was so nice. Other guests complain about the way to get there, it is dark and the street is a bit deserted looking, it was fine. Safe for families and very quiet area. Would definitely stay there for the price and convenience of Easton and Phillipsburg.
Stayed 4 nights in Dec 2023
Response from Xao RediResponse Specialist on 21 Dec 2023
Hi Melissa, I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Easton with us. It was so rewarding to see that we earned your 5/5 score with our nice staff and our quiet area, along with your other concerns. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. However, it was a bit saddening to read that the route to get to the property was dark.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

ROGER, Charlottesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price excellent value
Clean safe nice room. Great place to stay overnite or on business. No frills lite continental breakfast. Coffee overnite
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on 19 Dec 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ EASTON. It’s great to hear that you found our rooms to be clean, safe and suitable for your accommodation needs. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a lite continental breakfast.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was clean, it was a nice property and the price was very good. The breakfast a little sparse.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 13 Dec 2023
Hello Maureen,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Easton. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the cleanliness and affordability of our hotel. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

10/10 Excellent

Alberto, Port Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in town for my companies Christmas Party to avoid driving back home to New Jersey. Looks like it went through some updating... was informed about the accidental fee of $150 and that they would be doing work on the room doors due to updating the card readers... The room was perfectly clean No Bugs,No Stench,Especially No Dead Bodies Etc.... (Google reviews were horrible).. My bed was a bit soft, but I was only staying the night, so it served its purpose. The shower had great hot water & pressure. The only issue I had, which wasn't a big deal, was that the heating fan was a little loud whenever it turned on from the Auto mode. So I just shut it off and left it on fan mode...
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 12 Dec 2023
The team at our Red Roof Inn PLUS+ Easton would like to thank you for sharing your feedback with us, Alberto. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our perfectly clean rooms, along with our great shower pressure delighted our staff. In relation to the heating fan being a bit loud when on auto mode, this may be taken into account.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out for the roaches
Was next to rooms of 20 different people that all knew eachother, were loud, leaving their room doors open and going from one room to another, hotel also has a roach problem. Woke up with one crawling on me as well as pretty much seeing at least one running around the room at all times. With roaches when you see one or two that means they are everywhere! Disgusted. Never again.
Stayed 3 nights in Dec 2023
Response from Tianna RediResponse Specialist on 13 Dec 2023
Hello Sean, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Easton. We strive to provide guest with all the comforts of home so it saddens us to learn that you stay was hindered due to the encounter with pests you reported and the noise disturbances you encountered. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured we take this very seriously and have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dannielle Rediresponse Specialist on 10 Dec 2023
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EASTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dannielle Redifresponse Specialist on 5 Dec 2023
Hello Anonymous,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EASTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

D.Saul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Utterly sketchy.
Stayed 7 nights in Nov 2023
Response from Tianna RediResponse Specialist on 30 Nov 2023
Dear D.Saul,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Easton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property, prompting your 1/5 score. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly with no extra charge. Clean and affordable.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 28 Nov 2023
Hi Joel,Thank you for telling us about your recent visit to RED ROOF PLUS+ EASTON. It's truly rewarding to read that our pet friendliness, along with our clean and affordable rooms met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

siraj

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regret to convey that my overall positive experience during my stay was marred by a regrettable encounter with the hotel manager upon check-out. Despite having enjoyed a satisfactory stay at various 5-star establishments in NYC, the manager's behavior left much to be desired. Given the seemingly vacant state of the hotel and my accustomed check-out time extending until 1 pm, the untimely and confrontational visit to my room was both surprising and unprofessional. This unfortunate incident resulted in an exchange of words, further detracting from the otherwise pleasant atmosphere. Ps the bathroom had mold
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 28 Nov 2023
Hello Siraj,Thank you for telling us about your recent visit to RED ROOF PLUS+ EASTON. It's so disheartening to read that you had a less than desirable experience due to the staff encounter you had and the discoloration in the bathroom mentioned. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Michael

Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 24 Nov 2023
Hello Michael,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EASTON and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Nick

Travelled with partner
Everything was great… until I got charged the $100 damage/smoking fee. We did not damage anything nor smoke in the room ( I revised the room before leaving) no major damage on anything. This was a little disconcerting to me. I would like an explanation.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 21 Nov 2023
Dear Nick,Thank you for telling us about your recent visit to RED ROOF PLUS+ EASTON. It's good to read you had a great experience. In response to your feedback, I'm pleased to let you know that the 100 was refunded to card and may take 7-14 business days to reflect in your account. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Joshua

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 21 Nov 2023
Hello Joshua,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EASTON and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful!!
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 18 Nov 2023
Dear Tara,Thank you for telling us about your recent visit to RED ROOF PLUS+ EASTON. It's truly rewarding to read that our wonderful staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 16 Nov 2023
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ EASTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay
This place was absolutely awful. From checking in with the hateful staff, to being told I couldn’t stay more than 7 nights because I might be a squatter, it was horrible. I said a squatter is someone who doesn’t pay, I’m here for work for a few weeks. I pay a week in advance plus deposit. They treated me like I was crazy for wanting to stay. I was also told I needed to leave my room for 30-45 minutes every other day while the housekeeper cleaned my room. I told them multiple times that I worked night shift and would love it if they could clean in the afternoon, and I was again told no. She said they had to stick to their cleaning list even though someone was still cleaning at 3PM. Housekeeping walked into our room without knocking more than once and instead of an apology, the manager screamed at me that they would NEVER enter a room without knocking. But they did. They sit at the front desk and watch the cameras 24/7 hoping to catch a guest doing something wrong. They took one couple’s deposit because the manager”thought she saw a cloud of smoke”which seems to be a trend if you look at the comments. I suggest doing your deposit on your debit card so you have a fighting chance of getting it back with your bank. I felt so uneasy the entire stay. I’ve traveled for 2 years and this was probably the worst one I’ve been to.
Stayed 6 nights in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on 11 Nov 2023
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF PLUS+ EASTON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Omar, Dover

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
It’s ok.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 3 Nov 2023
I appreciate the time that you took to share your sentiments with us, Omar. Our team at the Red Roof Inn PLUS+ Easton appreciated your 4/5 score following your stay. In the future, please consider adding additional comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Xin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and quiet. The location is very convenient. It's right inside a shopping plaza.
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 1 Nov 2023
Hi Xin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Easton with us. It was so rewarding to see that we earned your 5/5 score with our clean and quiet room, along with our convenient location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Gilbert, Largo

Travelled with partner
Disliked: Amenities
breakfast was not very elaborate on Monday morning, coffee and cereals that's it
Stayed 3 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 1 Nov 2023
Thank you for sharing your feedback with us, Gilbert. The team at the Red Roof Inn PLUS+ Easton appreciated your 3/5 score. However, you made mention of the breakfast not being elaborate. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I look forward to hosting you again.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Frances

Business traveller
Very poor signage and lighting to find this accommodation. You had to drive past an abandoned building down a dark road with no name at the far end of a strip mall behind a restaurant. There was no sign on any of the mall entrances saying Red Roof Inn. Two signs about two small unlighted signs less than two feet long were the only indicators it was there. Rooms were ok. Breakfast limited.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 1 Nov 2023
Thank you for sharing your feedback with us, Frances. The team at the Red Roof Inn PLUS+ Easton was pleased to read that our rooms were okay. However, you made mention of the limited breakfast and the poor signage to find our location. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. We look forward to hosting you again.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Susan

Liked: Cleanliness, room comfort
One night stay comfortable
It was an average hotel for a good price. It was in a good location. Front desk clerk was very friendly and the front desk clerk in the morning. Also re-stocked the breakfast area breakfast was continental bagels, muffins, danishes, hot cereal, cold cereal, juice, and coffee.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 1 Nov 2023
Thanks for sharing your feedback with us, Susan. The staff at our Red Roof Inn PLUS+ Easton appreciated your 8/10 score. You mentioned some highlights, such as our friendly front desk staff, along with the restocked continental breakfast and our good location, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No hot water for 2 days. Constant knocking from housekeeping (one even tried to undo the latch to come in). Just terrible customer service. Would not recommend.
Stayed 3 nights in Oct 2023

6/10 Okay

Lady

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Difficult to get to, bathroom was small sink outside bathroom. Breakfast not much variety.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 25 Oct 2023
Thanks for sharing your feedback with us, Lady. The team at our Red Roof Inn PLUS+ Easton was saddened to see that we failed to provide you with a satisfactory stay. While we appreciated your 3/5 score, it was displeasing to read that this was the impression left with you. You stated that it was difficult to get to our location and that the bathroom was small, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 23 Oct 2023
Thank you for sharing your perfect rating with us, Larry. Our staff at the Red Roof Inn PLUS+ Easton was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on 21 Oct 2023
Hello Michael,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Easton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Latricia

I stayed there two nights they wanted a copy of my id because I booked through a third party cool! At 11:00 Monday morning I was leaving to check out the general manager knocked on the door and said she was checking rooms I told her to come in to check mines she said she's headed to check one I put my bag in the car and came back in and asked did she check the front desk stated I was free to go two days went bye I called for my deposit and was told she kept it for smoking she's lying I don't even allow smoking in my own house let alone taken my money definitely fighting this charge
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 20 Oct 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Easton, Latricia. I am sorry that your experience did not meet your expectations. You stated that the deposit situation at check-out and the the ID situation at check-in hindered your stay. Please feel free to dispute this with assistance from your booking source. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist