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Reviews of Allentown Park Hotel, Ascend Hotel Collection

2.5 out of 5
Allentown Park Hotel, Ascend Hotel Collection
7471 Keebler Way, Allentown, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Maura

Travelled with family
Liked: Staff & service
The hotel allowed roughly 30 people to congregate in the lobby, drink and party, being very loud until after close to 1 am. My room was two doors down from the lobby and nobody could sleep! Very disappointed.
Stayed 1 night in May 2024
Response from Linda on 22 May 2024
Thank you for your feedback. I am so sorry you had an issue with your stay. On behalf of my whole staff I truly apologize for your inconvenience. We hope you work give us another chance in the future.

10/10 Excellent

liliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed for a weekend trip. if you want peace and quiet, this aint the place for you lolll. we didnt mind, hotel was amazing! comfy bedssss
Stayed 2 nights in May 2024
Response from Linda on 19 May 2024
Thank you for taking the time to review your stay with us. We are thrilled that you had a good time. We hope to see you again in the future.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Linda on 18 May 2024
Thank you for taking the time to fill out your survey. We appreciate your business and your feedback.we hope to see you again soon.

2/10 Terrible

Jonathan, Madisom, CT 06443

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No heat in our room-Thermostat broken.
Stayed 1 night in May 2024
Response from Linda on 12 May 2024
Thank you for your review. I apologize for your room issue that you had. When researching what had occurred the agent offered to move your room and the offer was declined. Again, I truly apologize for your inconvenience and hope that you would give us another chance in the future.

8/10 Good

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel on Thursday on my way to MA, liked it and decided to stop here on my way back home. Very nice place. Highly recommend.
Stayed 1 night in May 2024
Response from Linda on 10 May 2024
Thank you for taking the time to fill out your review. We appreciate your business and your comments. We hope to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find but a quiet location. One warning: The room doors swing *almost* shut but not quite! Make sure to tug on the handle after entering your room until you hear the click.
Stayed 1 night in Apr 2024
Response from Linda on 9 May 2024
Thank you for taking the time to fill out your review. We’re glad to hear that you enjoyed your stay. We hope to see you again.

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel conveniently located near interstate. Friendly staff, clean room. Didn’t see many dining options nearby. Vending machine takes cash only.
Stayed 1 night in May 2024
Response from Linda on 9 May 2024
Thank you for your review. We appreciate your feedback and your business. We hope to see you soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were incredible. Very polite and professional. They made excellent recommendations for dining. The hotel had a great indoor pool and the breakfast was good. I would highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Linda on 2 May 2024
Thank you for taking the time to review your stay with us we are thrilled to hear that you enjoyed our hotel, staff and amenities. We hope to see you again.

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda on 2 May 2024
Thank you for rating your stay. We appreciate your feedback and your business. We hope to see you again in the future.

4/10 Poor

Myeron

Business traveller
Rooms did not look as advertised. Rooms are a bit run down and dirty. Exstreamly loud. You can hear everything in thr hallway and people screaming down the halls in the middle of the night. Would not stay at this location again. The staff was nice and they had a decent breakfeast.
Stayed 2 nights in Apr 2024
Response from Linda on 21 Apr 2024
Thank you for your review. We apologize for some of our guests being loud unfortunately we cannot control what others do. Thank you our staff will be happy to hear that you were happy with their service.

8/10 Good

Penrhyn

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and recently renovated. It was too close to a freeway
Stayed 1 night in Apr 2024
Response from Linda on 22 Apr 2024
Thank you for your review we are happy to hear that you enjoyed your stay and we hope to see you again soon.

8/10 Good

Armando

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was lack luster
Stayed 3 nights in Apr 2024
Response from Linda on 16 Apr 2024
Thank you for your review we are sorry that you did not enjoy our breakfast choices. We appreciate your feedback and your business. We hope to see you ahain

8/10 Good

Francelis

Travelled with family
Liked: Cleanliness
It was quiet at a certain time… late at night too much noise after 10:30 pm. Ice machines did not work.
Stayed 3 nights in Mar 2024
Response from Linda on 31 Mar 2024
Thank you for your review. We do apologize that you dad a noise issue but unfortunately we cannot control the conduct of all guests. We do appreciate your business and we hope to see you again.

10/10 Excellent

Jana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice machine but other than that the hotel was nice
Stayed 1 night in Mar 2024
Response from Linda on 31 Mar 2024
Thank you for taking the time to review your stay with us we are very happy to hear that you enjoyed your stay. We do apologize that our ice machines did malfunction.

10/10 Excellent

DIQUAN

10/10 must try again
Stayed 2 nights in Mar 2024
Response from Linda on 28 Mar 2024
Thank you for taking the time to review your stay with us. We ate happy to hear you enjoyed your visit at the hotel. We look forward to seeing you again.

6/10 Okay

Sandra

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
There was dust in the room and it smelled like old smoke.
Stayed 1 night in Mar 2024
Response from Linda on 28 Mar 2024
Thank you for your feedback about your stay. We apologize that you had issues with your room. We hope that you would give us a second chance to exceed your expectations at a future time.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean rooms. It was quiet. Staff was really nice.
Stayed 1 night in Mar 2024
Response from Libda on 27 Mar 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback and are happy to hear you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Staci

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not have hot water in room 307 for both nights of my stay. In room 308 i was unable to use the heating or cooling system for my entire stay as well. Also in 308 the stopper for the tub was sealed down causing the water not to drain. I informed staff if the issues and maintenance was supposed to be contacted and never was. I was supposed to refunded my payment and was not. Highly unsatisfactory
Stayed 2 nights in Mar 2024
Response from Linda on 19 Mar 2024
Thank you for your feedback from your stay. I do apologize about your room issues. Your refund was processed and it could take 7-10 business days to go back to your card. Again please accept my apologies. If you need any further assistance please feel free to contact me.

6/10 Okay

Lisa

Travelled with family
This hotel was ok. It was a little off the beaten path but it was clean and quiet. We had to ask for an extra towel as we were 3 in a room and there were only 2 towels. Breakfast was pretty slim pickings.
Stayed 1 night in Mar 2024
Response from Linda on 11 Mar 2024
Thank you for your feedback. We appreciate that you liked our hotel and we hope to see you again soon,

8/10 Good

Pam

Travelled with family and small children
Stopped with my Grandson on are road trip, he enjoyed the pool and the room was clean and the beds were very comfortable. Would stay again.
Stayed 1 night in Feb 2024
Response from Linda on 6 Mar 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay here and we look forward to seeing you again.

4/10 Poor

Rogelio, Coamo

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The juice machine didn't work, breakfast was extremely scarce, there was more than an hour left and there was practically nothing left. I understand that they should have staff making sure everything was in order. The pool water was extremely cold, they had no towels in the area. Among the hotel options in that price range this has definitely been the worst experience.
Stayed 3 nights in Feb 2024
Response from Linda on 5 Mar 2024
Thank you for your feedback. We are extremely sorry that you did not enjoy your stay and on behalf of the hotel and staff I want apologize for your negative experience during your stay. We hope that maybe you would give us a second chance in the future.

8/10 Good

Eddy

Stayed 3 nights in Mar 2024
Response from Linda on 26 Mar 2024
Thank you for your review. We are happy that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Irma

Travelled with family
Disliked: Cleanliness, amenities
Upon arrival the bathroom sink was filled with hair. Only reason I didn’t complain about the hair was cause there was two gentlemen drink at the front counter looking for a room. The gentleman checking me in was very nice and gave me my room key fast. As if someone shaved bathroom sink also backed up. Water wasn’t very hot. area empty. Juice variety was out of order. The sheets were clean and mattress was Comfy.
Stayed 2 nights in Mar 2024
Response from Linda on 4 Mar 2024
Thank you for your review we appreciate your feedback and I will be looking into your concerns about your room. We apologize for the inconvenience. But hope you would consider giving us a second chance in the future.

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Employees are extremely friendly and the location is very clean too. Would definitely stay here again!!
Stayed 1 night in Mar 2024
Response from Linda on 3 Mar 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your time at the hotel. We hope to see you again.

6/10 Okay

Vanessa

Stayed 2 nights in Feb 2024
Response from Linda on 26 Mar 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Linda on 25 Feb 2024
Thank you for taking the time to fill out your survey. We are very happy to see that you enjoyed your stay with us. We hope to see you again.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, the staff was also very nice. The only problem we encountered on our stay was that they were understaffed due to having a bunch of college students, looked like a mixed sports team, staying overnight and there was only one person to work the front desk and also keep the continental breakfast stocked up for patrons to eat. When we went at 9 there was nothing available and as it came out the college kids would take it and leave nothing for other patrons. We ended up having to pay for breakfast when it should have been included in our hotel cost.
Stayed 2 nights in Feb 2024
Response from Linda on 19 Feb 2024
Thank you for your feedback from your stay with us we appreciate your comments and your business. We apologize for the situation with breakfast. We hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allentown Hotel
Very nice hotel clean and comfortable with a decent breakfast each morning. My only complaint would be that their swimming pool was down for repair which their website said nothing about I didn't find out until we arrived for check in. However I would stay here again if in Pennsylvania.
Stayed 2 nights in Feb 2024
Response from Linda on 16 Feb 2024
Thank you for taking the time to review your stay at our hotel. We appreciate your comments and your business. We hope to see you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and attractions
Stayed 1 night in Feb 2024
Response from Linda on 15 Feb 2024
Thank you for taking the time to rate your stay with us. We are very happy that you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

tariq, Upper Darby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and easily accessible hotel
Stayed 1 night in Feb 2024
Response from Linda on 12 Feb 2024
Thank you for taking the time to fill out your survey about your stay we appreciate your rating and your business. we hope to see you again.

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We have stayed here multiple times over the past few years and received excellent service. The hotel is very clean and the breakfast is well stocked. Plenty to choose from. The front desk staff are always friendly.
Stayed 1 night in Jan 2024
Response from Linda on 17 Jan 2024
Thank you for taking the time to review your stay. We are thrilled to hear that you enjoyed your stay with us and cannot wait to see you again.

8/10 Good

Iftekherul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from Linda on 11 Jan 2024
Thank you for taking the time to write your review we are glad to hear that you enjoyed your stay.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from Linda on 17 Jan 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback and hope to see you again.

6/10 Okay

Marco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It could have been cleaner. It is starting to look dated as well.
Stayed 1 night in Dec 2023
Response from Linda on 11 Jan 2024
Thank you for your feedback your comments will be shared with my staff. I hope you will give us another chance at a future time

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth
Stayed 1 night in Dec 2023
Response from Linda on 3 Jan 2024
Thank you for your review about your stay we are so happy to hear you enjoyed your stay and we hope to see you again.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victoria General Manager on 7 Feb 2024
Thank you for your Awesome feedback!! hope to have you again!

8/10 Good

Regan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linda on 28 Dec 2023
Thank you for rating your stay with us we hope to see you again.

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023
Response from Linda on 17 Jan 2024
Thank you for taking the time to rate your stay with us. We are pleased that you have enjoyed your time here. We appreciate your business.

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from Linda on 12 Dec 2023
Thank you for taking the time to rate your stay. We appreciate your stay and your business.

4/10 Poor

Bin

Stayed 1 night in Nov 2023
Response from Linda on 28 Dec 2023
Thank you for taking care he time to rate your stay with us. We are sorry that you did not enjoy your stay and we hope that you would give us a second chance in the future.

8/10 Good

Stephanie

Stayed 1 night in Nov 2023
Response from Linda on 28 Dec 2023
Thank you for your review. We hope to see you again in the future.

6/10 Okay

Robert

Reservation transferred due to lack of hot water
Reservation transferred. Three days prior to our arrival we received a call that the hotel would not be able to accommodate our stay due to a lack of hot water, thus the hotel would be closed. It wasn't clear what the issue was, but apparently tWe were told that our reservation would be honored at a sister property, a Holiday Inn Express in Bethlehem, PA, wherein the rate would be honored. We called to verify the transition and after a few calls were finally able to verify our transferred stay. So, the hotel ratings are neutral since we did not experience a stay at this property and no option to rate otherwise is provided on the site.
Stayed 1 night in Nov 2023
Response from Linda on 22 Nov 2023
Thank you for your review. We do apologize for the inconvenience. We do hope you enjoy your stay at our sister property. We hope that you would try and to stay with us when your in the area the next time.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was quick and easy. Room was clean and comfortable. Great Continental breakfast options.
Stayed 1 night in Nov 2023
Response from Linda on 6 Nov 2023
Thank you for your feedback we are so happy that you enjoyed your stay with us. We hope that when your in the area you will visit us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We stay every year as a part of annual Band competition in Allentown. Staff are always friendly and patient with the large group of students. Rooms are clean and well maintained. We always appreciate staying there.
Stayed 1 night in Nov 2023
Response from Linda on 6 Nov 2023
Thank you so much for your review. We also appreciate you and your business and hope that you will come back and see us again.

10/10 Excellent

Venus

Stayed 1 night in Nov 2023
Response from Linda on 12 Dec 2023
Thank you for taking the time to review your stay with us.We appreciate your rating of our hotel and hope to see you again.

8/10 Good

Vitor, Ossining

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, Thank you.
Stayed 1 night in Aug 2023
Response from Linda on 3 Nov 2023
Thank you for taking the time to fill out your review about your stay with us. We are very pleased that you enjoyed your stay and we hope to see you again.

8/10 Good

Joanne

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Linda on 30 Oct 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback and are pleased you enjoyed your stay.

8/10 Good

Tianwei

Stayed 1 night in Oct 2023
Response from Linda on 22 Nov 2023
Thank you for rating your stay we hope to see you again.

10/10 Excellent

HOITING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so great what I expect for. The staff was so friendly. My room was so clean which I stay. My kids were so like there. We will stay there again
Stayed 1 night in Oct 2023
Response from Linda on 1 Nov 2023
Thank you for taking the time to review your stay with us. We are thrilled that you and your family had a pleasant stay. We look forward to seeing you again.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linda on 30 Oct 2023
Thank you for your feedback we appreciate your business and hope to see you again.