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Reviews of AD HOTEL HYDRA

4 out of 5
AD HOTEL HYDRA
Djenane el boursas. Ben Aknoun 16028, Algiers

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nathan A

Disliked: Property conditions & facilities
Check-in took about 20 minutes because the property hadn't processed an Expedia reservation before and staff wanted me to pay, though I paid online. Then, the room thermostat was broken and after waiting approximately 20 minutes for a technician at 9:30 at night, I changed rooms. In the morning, there was no hot water and I needed to leave for a flight so I didn't bring this to staff. I will say the staff was very professional in dealing with the various issues, but I don't think I would stay here again.
Stayed 1 night in Jan 2024
Response from Front office Manager on 31 Jan 2024
Dear NathanI'm sorry to hear about your negative experience during your stay. It sounds like check-in was a bit of a hassle due to a processing issue with your reservation. I understand how frustrating that can be. I'm glad to hear that the staff handled the situation professionally. It also sounds like the issues with the thermostat and hot water impacted your stay. Is there anything else you would like me to know about your experience? Perhaps there is something I recommend for your future visits that could make your stay more comfortable.Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great and the pool is lovely. Staff and service were strong. The location is a bit out of the way. For everything, ask at the desk, reservations are typical for most things, not the restaurant but the pool and spa and car rental: everything seems to be arranged at least a day in advance, and more because not everyone works the weekend, so make those arrangements far in advance.
Stayed 17 nights in Dec 2023

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Très bel hôtel, le personnel est agréable et à l’écoute. Pas mal de choix au petit déjeuner. Le seul bémol est le nettoyage des chambres qui est fait tardivement dans la journée. Revoir l’organisation des dames de ménages.
Stayed 5 nights in Apr 2024

8/10 Good

Bilal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La chambre est dans un bon état Le service de chambre n’était pas là tous les jours Mais bon passé dans l’ensemble
Stayed 7 nights in Dec 2023

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024