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Reviews of Tivoli Alvor Algarve - All Inclusive Resort

5 out of 5
Tivoli Alvor Algarve - All Inclusive Resort
Avenida José Saramago, Amoreira, Portimão, Portimão

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 77 reviews" "
Rating 8 - Good. 22 out of 77 reviews" "
Rating 6 - Okay. 12 out of 77 reviews" "
Rating 4 - Poor. 3 out of 77 reviews" "
Rating 2 - Terrible. 3 out of 77 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures do not do this place justice. It’s a brilliant hotel, quite secluded in Alvor. Lovely to have an adults only area (pool) to be away from the noise and craziness of the family areas. Food is great, good variety and a very good quality.
Stayed 4 nights in May 2024
Response from Rafaela Ferreira | Guest Relations on 26 May 2024
Dear Matthew,Thank you for taking the time to share your experience with us and for the wonderful review.We're delighted to hear that you enjoyed your stay at Tivoli Alvor and that our facilities exceeded your expectations.It's wonderful to know that you appreciated the secluded atmosphere and the adults-only area, providing a peaceful retreat from the hustle and bustle.We're thrilled that you found our food offerings to be excellent, with a wide variety and high quality. Our culinary team works hard to ensure that every guest has a memorable dining experience, and we're pleased that we hit the mark with you.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Rafaela FerreiraGuest Relations

6/10 Okay

FRANCOIS, New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Rafaela Ferreira | Guest Relations on 26 May 2024
Dear Francois,Thank you for the rating. We appreciate the time you took to share your experience with us. If there's anything specific we can do to improve your experience with us, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Rafaela Ferreira

10/10 Excellent

Loaghitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tânia Costa | Guest Relations on 25 Apr 2024
Dear Loaghitha, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are delighted to know that you enjoyed your time at Tivoli Alvor. With kind regards,

8/10 Good

Davina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this resort for 4 nights in April and it was absolutely amazing! The only downfall is the food.
Stayed 4 nights in Apr 2024
Response from Tânia Costa | Guest Relations on 22 Apr 2024
Dear Davina, Thank you for your preference for the Tivoli Alvor and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome you again soon and continue to provide you with unforgettable moments. With kind regards,

6/10 Okay

Ian

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rafaela Ferreira | Guest Relations on 30 Mar 2024
Dear Ian,Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Rafaela Ferreira Guest Relations

6/10 Okay

Pejman

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Very limited onsite activities. Limited food options. The property was about to close for the cold season and they limited dining options to only 2 restaurants, and closed other restaurants. Indoor activities specifically kid's activities were extremely limited. They had no onsite activities on last night of our stay, October 30th.
Stayed 3 nights in Oct 2023
Response from Edgar Dos Santos - Director Of Rooms on 2 Nov 2023
Dear Pejman, First of all, we would like to thank you for taking the time to share your opinion with us. We regret to know that we were not able to meet your expectations and the issues you have reported do not represent the quality standard we so proudly represent. We apologize for those situations and hope you will give us the opportunity to welcome you back in the future. With kind regards

10/10 Excellent

Schadrac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, they're always ready to help. The location was walking distance to the beach. The rooms all have their own patio area. The area is safe and surrounded with tourist attractions. I had a great time here and if I'm visiting Portugal once again, I'll definitely want to stay there again.
Stayed 4 nights in Oct 2023
Response from Edgar Dos Santos - Director Of Rooms on 31 Oct 2023
Dear Schadrac, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. Thank you especially for your kind and rewarding words towards our staff, specially our colleagues. It will definitively be a true pleasure to welcome you back in a near future. With kind regards

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Second time would come back again
Stayed 3 nights in Oct 2023
Response from Edgar Dos Santos - Director Of Rooms on 31 Oct 2023
Dear Gary, First of all we would like to thank you for sharing your comments regarding the experience that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards,

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, new hotel with comfortable rooms. Fabulous food at the restaurants and something always on offer at other outlets (although the food temperature could be warmer on the buffets). Bar & restaurant staff all very welcoming and friendly. Slight (& picky) negatives - bit of a walk to the beach / taxi to the local town. Water & coffee creamer not replenished in rooms each day. Late check-out not available and although shower facilities provided - the water in those showers was freezing and meant that washing hair was not possible.
Stayed 9 nights in Sep 2023
Response from Edgar Dos Santos - Rooms Divison Director on 3 Oct 2023
Dear Mr.Garry, Thank you for your preference for the Tivoli Alvor Algarve Resort and for assessing your recent stay. Glad to know that you felt welcomed by our team members, who works hard to provide our Guests first class services throughout the stay and we are very proud to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It would be a pleasure to welcome you back to Tivoli Alvor Algarve Resort soon so you can enjoy our outlets and we can provide you many more incredible experiences. With kind regards,

10/10 Excellent

Wiktoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anazing
Stayed 3 nights in Sep 2023
Response from Edgar Dos Santos - Rooms Divison Director on 3 Oct 2023
Dear Wiktoria, Thank you for choosing Tivoli Alvor Algarve Resort and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great option for kids holiday!
Just came back from a stay at Tivoli. A few pros: - Facilities are great for kids, with swimming pool, splash pad and kids club. Kids club also has day long snacks for pickier eaters so you don't worry if they skipped a meal at the main restaurants - Little train takes you to beach in 5min, and you can easily get taxis to ones further away - Entertainers at kids club are amazing and keep kids really engaged - Food options as there are 4 different restaurants and snack bars with food all day long Cons: - Reception staff really lets down as they could be quite unreliable - in more than one occasion we asked them to pre book taxis only to show up and taxis had not been booked (including to airport!). We also had to lug our luggage and kids down the hill (our room was right at the top of the property) as we asked them for help and no one ever showed up. - Our room phone didn't work during the whole stay despite them saying they'd get it fixed - it meant we had to walk to reception every time we needed something - Room/cleaning staff could be more attentive too - often would not clean out rubbish/dirty glasses from room, and we kept having to ask to have water bottles replenished This is a great stay for kids - our kids made long lasting memories! But it's let down by the general attentiveness and reliability of the front of house staff. Entertainers were a highlight, as was service at restaurants.
Stayed 5 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 6 Sept 2023
Dear Sir/madam, Thank you for your preference for the Tivoli Alvor Algarve Resort and for assessing your recent stay. Glad to know that you felt welcomed by our team members, who works hard to provide our Guests first class services throughout the stay and we are very proud to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It would be a pleasure to welcome you back to Tivoli Alvor Algarve Resort soon so you can enjoy our outlets and we can provide you many more incredible experiences. Kind regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. Lovely hotel with great decor, and dining options. Staff are friendly and helpful. A 10 minute walk to a lovely big beach.
Stayed 7 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 6 Sept 2023
Dear Jennifer, Thank you for your preference for the Tivoli Alvor Algarve Resort and for assessing your recent stay. Glad to know that you felt welcomed by our team members, who works hard to provide our Guests first class services throughout the stay and we are very proud to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It would be a pleasure to welcome you back to Tivoli Alvor Algarve Resort soon so you can enjoy our outlets and we can provide you many more incredible experiences. With kind regards,

6/10 Okay

Kushal

Travelled with family and small children
Liked: Property conditions & facilities
The property was good but didn’t feel money’s worth as it was quite expensive compared to similar other properties. The staff were polite and pleasant but didn’t seem to make an effort to help proactively when raised issues with noise, broken air conditioning, light entering room in night even though these were easily resolved eventually, the reception staff were unable to offer any advice/solution.
Stayed 7 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 6 Sept 2023
Dear Kushal, First of all, we would like to thank you for taking the time to share your opinion with us. We regret to know that we were not able to meet your expectations and the issues you have reported do not represent the quality standard we so proudly represent. We apologize for those situations and hope you will give us the opportunity to welcome you back in the future. Kind regards,

2/10 Terrible

Kathy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 6 Sept 2023
Dear kathy, First of all, thank you for your comments regarding your stay. We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. Your opinion is very important to us and was well noticed and valued. We will take in great concern all the points you have mentioned and will share your comments with our Team Members and join efforts to improve and grow in quality and consistency of our service. It would be a genuine pleasure to welcome you back in the future. Kind regards

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! I stayed with my family that ranged in ages from 6-76. There's something to do for everyone, the staff is so friendly and it's a great location. I would definitely recommend this resort.
Stayed 4 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 25 Aug 2023
Dear Lesley, Thank you for choosing Tivoli Alvor Algarve Resort and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. kind regards,

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were excellent, food and drink was readily available and very good. The only thing that let us down was the quality of the room; whilst it was clean the air conditioning didn't work nor did the shower. Just a bit frustrating that when we arrived we couldn't have these essentials working
Stayed 4 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 25 Aug 2023
Dear Jonathan, Thank you for sharing your experience with us. As a team who is always striving for excellence your review is crucial. We could not be prouder of our wonderful Team and extensive selection of fresh products. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location . kind regards,

10/10 Excellent

Adolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo el aire acondicionado no enfria bien.
Stayed 6 nights in Jul 2023
Response from Edgar Dos Santos - Rooms Divison Director on 12 Aug 2023
Dear Adolfo, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. Thank you especially for your kind and rewarding words towards our staff, specially our colleagues. It will definitively be a true pleasure to welcome you back in a near future. kind regards,

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very good hotel Great food Busy buy the pools Excellent rooms
Stayed 7 nights in Jul 2023
Response from Edgar Dos Santos - Rooms Divison Director on 12 Aug 2023
Dear Adam, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. Thank you especially for your kind and rewarding words towards our staff, specially our colleagues. It will definitively be a true pleasure to welcome you back in a near future. kind regards,

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely holiday with friendly staff.
Stayed 7 nights in Jul 2023
Response from Edgar Dos Santos - Rooms Divison Director on 12 Aug 2023
Dear Ben, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Alvor Algarve Resort. With kind regards,

6/10 Okay

Oleg, San Francisco

Disliked: Staff & service
After arriving and receiving the keys at 2.45 pm, they have allowed me and taken me to my room at 4.45 PM, saying that my room was not ready until then. If you demand customers to check out by 12.00 PM, you should provide your guests with their rooms after 3.00 PM as it states on all hotel documentation. Food in the main restaurant was absolutely blend. Cleaning personnel walked into my room without knocking and warning that it is a housekeeping about to enter, then giving me attitude that they are here to clean! No concept of guest privacy or service.
Stayed 6 nights in Jul 2023
Response from Edgar Dos Santos - Rooms Divison Director on 26 Jul 2023
Dear Oleg,To the greatest extent allow us to thank you for your recent visit to the Tivoli Alvor Algarve Resort.We take your comments very seriously, we are working steady to further improve and upgrade our service delivery.Kind Regards

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Edgar Dos Santos - Rooms Divison Director on 16 Jul 2023
Dear KaylaWe would like to thank you for the opportunity that you gave us to assist you during your recent stay at the Tivoli Alvor Algarve Resort. Thank you for sharing your experience and also for taking the time, to add relative comments concerning your positive experience with us. We hope to welcome you back in a near future. Kind regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and wonderful staff. Hotel was clean. Adult pool was beautiful and clean. Drinks and towels readily available and staff always around to help. The food was very good and fresh. Essence restaurant had great options everyday for lunch and dinner. So many options to choose from. The spa was great! The messages were affordable and very relaxing. They had great options and lots of great fun things for the kids which i loved. I went here for my birthday vacation solo. I am definitely coming back and bringing my family to experience this wonderful experience.
Stayed 7 nights in Jun 2023
Response from Edgar Dos Santos - Rooms Divison Director on 2 Jul 2023
Dear Mrs.Karen,To the greatest extent allow us to thank you for staying at the Tivoli Alvor Algarve Resort.Your review is very detailed and it mirrors your experience.We believe that is an excellent calling card for our future guests and visitors.Kind Regards

10/10 Excellent

Hilary Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food could have been a little better
Stayed 4 nights in Jun 2023
Response from Edgar Dos Santos - Rooms Divison Director on 2 Jul 2023
Dear Mrs.HilaryFirst and foremost we thank you for the opportunity given to have you as our guest at the Tivoli Alvor Algarve Resort.We appreciate the time you set aside to share your experienceKind Regards.

8/10 Good

Rosanna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel has the potential to be excellent but a few improvements need to be made. The adult pool was great. Lovely pool and comfy sun loungers. The only down side was that there was no bar. There was 1 member of staff each day who would take orders but drinks were often forgotten and it took a long time to receive drinks. They had a few drinks on offer round the pool (wine and soft drinks) but if you wanted cocktails, the member of staff had to walk off (took around 15-20mins to get the drink). An actual bar by the pool would be better. The food was average to good. Some lovely meals but the buffet was the same all week. The restaurants only had a few options. The service at restaurants wasn’t good. They seemed to have on one member of staff taking orders at a time whilst the other staff simply cleaned plates and bought food out. More people taking orders would improve the experience. The bar areas were lovely with comfy seats, fire pits and plenty of drink options. It was a shame the mini disco was 9pm - 10pm every night. This is peak time when people finish their meals and want to drink/listen to music. Instead, we listened to baby shark and Disney songs during this time. No other bar on the resort played music or offered an adult atmosphere. The red wine was also kept in the fridge which is odd. Again, a few minor improvements would improve this. Perhaps open the restaurant bar up properly and play music/have entertainment for adults.
Stayed 7 nights in Jun 2023
Response from Edgar Dos Santos - Rooms Divison Director on 18 Jun 2023
Dear Rosanna,To the greatest extent allow us to thank you for your recent visit to the Tivoli Alvor Algarve Resort. We are very thankful that we had the opportunity to assist and serve you during your stay.Your sharing above is very important to us a team and collective of hospitable people.We take your compliments very responsibly and also humbles us, to move further on the pursuit of being a part of our guests experiences positively.The points of improvement are also taken very seriously and we appreciate the time you set aside to write about it.Kind Regards

2/10 Terrible

Ilanit

Stayed 1 night in May 2023
Response from Edgar Dos Santos - Rooms Divison Director on 26 Jul 2023
Dear Ilanit,Thank you for sharing your experience.We are working steady to improve our overall performance in every aspect , relevant to impact positively our guests experience.Kind Regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
"I want to share my review of Tivoli Alvor Algarve Resort. Firstly, the check-in process was very efficient and the staff members were friendly. They kindly introduced me to the room and provided me with all the necessary information, which made me feel very comfortable and excited to start my vacation. Even before my room was ready, I was able to enjoy a delicious lunch at the hotel. The hotel staff were very attentive and filled my towels daily. I also appreciated the fact that they provided breakfast, lunch, and dinner as well as snacks throughout the day. The location was perfect as it was within walking distance to the beach and the hotel also provided shuttle buses to the town and beach. The hotel's parking lot was also secure with a gatekeeper. The sauna and indoor swimming pool were great facilities, although the steam room was not yet operational. If you're looking for a 5-star hotel, I highly recommend this hotel. I would definitely stay here again on my next trip."
Stayed 2 nights in Apr 2023
Response from Edgar Dos Santos - Rooms Divison Director on 19 May 2023
Dear Mr.Jonh,First and Foremost allow us to thank , for the time that you reserved to write such a detailed review. We are humble to see your satisfaction mirrored on the comments above,We believe that your sharing in crucial and vital to future guests and visitors, in sum and excellent calling card.Kind Regards

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

8/10 Good

Patrick

Stayed 7 nights in Sep 2022

4/10 Poor

Ayesha, Norfolk

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I was very disappointed as I had high hopes. Staff were nice people but very slow with customer service. My friends in separate rooms requested irons on separate days and both had same experiences of it taking over two hours to receive. They had an adults only pool which they did not enforce. Children were there splashing everywhere. That is fine but was expecting to have an adult holiday. This was more of a family resort. Food dinning hours were very limited and snack options were minimal. Just very disappointing so I decided to leave early. Transportation in the area was horrible. One night after party could not get a ride back to the hotel so had to walk back over an hour. Tried calling the hotel for assistance but no one would pick up. Day of departure we requested a taxi to take us to the airport. The taxi kept saying they would arrive soon. They did not arrive until 45min later. I do not plan to revisit this region. Everything was an inconvenience and I never felt as though I were on holiday.
Stayed 4 nights in Jul 2022

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all.
Stayed 7 nights in Jun 2022

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

LEONARDO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience
The stay at the resort was amazing. The resort is new and clean and the staffs are very friendly, specially Jose Pedro from Mercado. Me and my wife were completely satisfied with food, services and all the staffs at the resort. One simple suggestion: it is a good idea the hotel provides an schedule to all rooms. In this sense, we can enjoy the entertainment all day.
Stayed 6 nights in Oct 2021
Response from Angela Quintal on 17 Dec 2021
Dear Mr. Leonardo, Thank you very much for sharing your comments with us and with other travelers. We appreciate your suggestions and feedback as well as your kindness towards our staff. We really hope that you can return to Pestana Blue Alvor soon. Best Regards from all our Team.

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ticked most boxes
Ticked a lot of boxes, no lifts so awkward with a pram and luggage, shame we weren’t on the ground floor. We had to have the buffet We couldn’t get into the restaurant we wanted.
Stayed 4 nights in Sep 2021
Response from Angela Quintal on 17 Dec 2021
Dear Mrs. Alison, Thank you so much for sharing with us your opinion regarding your stay at Pestana Blue Alvor. We are sorry that your room allocation was not on ground floor and that you did not managed to book a Themed Restaurant for dinner. Please if returning to Pestana Blue Alvor, do not hesitate to contact us to ensure all these details are taken care previous to your arrival. Best regards from all of us,

10/10 Excellent

nikola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fix the small things and you are there!
Just a few fixes and you are there! + Clean, here you can feel confident that there will be no uninvited guests. + Service, there is so much staff and all of them have their heart in the right place. Some obviously needs some training and have zero clue on what they are doing but I’m the end they want to do their best! + If you are Portuguese or English speaking, the child activities are good to go. Other nationalities will have a harder time to tag a long. - Food, if you are used to a typical all inclusive charter, this will be a step up. If you are used to something more, you will be a bit disappointed. Pestana, please don’t let the whole menu be a big kids menu, don’t be afraid to cook the pasta al dente, salt the food and do a bit extra flavor! It just need a 2 hour overlook and a bit of changes and the food will go from 4/10 to 8/10. In the end, lovely clean resort, ton of helpful staff and friendliness.
Stayed 14 nights in Jun 2021
Response from Angela Quintal on 17 Dec 2021
Dear Guest, Thank you so much for such a kind review. We are pleased to read that you had an overall nice stay with us and that you shared such a detailed experience with us and with other travelers. We appreciate your comments regarding our food and our staff and we will do our most to improve and keep our guests very very happy. We hope that you can visit us again in the nearest future. Best regards from all of us,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2021
Response from Angela Quintal on 17 Dec 2021
Thank you for sharing your feedback, We hope we can welcome again and improve your satisfaction with our services. Best regards,

6/10 Okay

Verified traveller

Stayed 6 nights in May 2021
Response from Angela Quintal on 17 Dec 2021
Thank you for sharing your opinion. We hope we can welcome you again to improve your satisfaction with our services. Best regards from all of us,

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, facilities and quality food - location quiet (need to go further afield if you want night life, which we didn’t). Restaurant staff GREAT - could not ask for more; service, conversation, jokes with the children - special thanks to CESAR and EMANUEL in the main restaurant. Negative: Reception and cleaning staff - customer service fresher training required.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from VitorVeiga on 24 Oct 2019
Dear Guest, First of all we would like to thank you for choosing the Pestana Blue Hotel as your destination. We look forward to welcoming you back in the near future. Yours Sincerely, Vitor Veiga

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms and facilities where modern and clean however the hotel was let down by awful customer service and very poor food. The hotel was under staffed and the drinks available on the all inclusive package very limited if you could get served. Don’t use this hotel!!!!
Stayed 7 nights in Sep 2019
Response from VitorVeiga on 24 Oct 2019
Dear Guest, Thank you for choosing the Pestana Blue Hotel, and for your feedback regarding your stay. We are sorry to learn that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken regarding the service, and food. We look forward to welcoming you and to being of service. Kind Regards, Vitor Veiga

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great staff. Lots of space. Only extra feedback to work on would be to have more organised events in kids club.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pestana blue alvor is not 5 star. It has only been open for a couple of months and while the rooms, pools, grounds etc are excellent a lot of the staff need training, most appear to be inexperienced with new faces arriving on almost a daily basis. The food i would rate at 3 to 4 star and the evening entertainment 3 star. The evening entertainment should have at least 4 professional acts a week but the pestana uses the animation team. There are queues at the bars for drinks, there should be waiter service at the bars and poolside, this is standard practice for 5 star all inclusives. I believe in a years time having made improvements in these areas it could truly be a 5 star all inclusive
Stayed 5 nights in Jun 2019

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'endroit était très bien pour le prix! Les chambres étaient spacieuses et propres et il y avait beaucoup de services offerts. Seule petite critique : la température de l'eau dans la douche était très instable et passait du bouillant au glacial toutes les 5 secondes.
Stayed 7 nights in Sep 2023
Response from Edgar Dos Santos - Directeur de l'hébergement on 4 Oct 2023
Cher madame Catherine, Merci d'avoir choisi le Tivoli Alvor Algarve Resort et d'avoir évalué votre récent séjour. Heureux de savoir que vous vous êtes senti accueilli par un membre de notre équipe, qui travaille dur pour fournir à nos clients des services de première classe tout au long du séjour et nous sommes très fiers de savoir que nous avons réussi à répondre à vos attentes de vacances et à contribuer à une expérience fantastique ! Ce serait un plaisir de vous accueillir bientôt à nouveau au Tivoli Alvor Algarve Resort afin que vous puissiez profiter de nos points de vente et que nous puissions vous offrir de nombreuses autres expériences incroyables. Cordialement,

10/10 Excellent

mats gustav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom comida ! E o serviço das pessoas muito melhor de todos .. o DJ da piscina muito alegre ❤️👍🤩e todos do restaurante são muito educados e com bom serviço ❤️ eu recomendo esse hotel trivoli
Stayed 7 nights in Sep 2023
Response from Edgar Dos Santos - Director De Alojamentos on 3 Oct 2023
Prezado Senhor Mats Gustav, Foi com grande satisfação que voltamos a recebê-lo no Tivoli Alvor Algarve Resort e agradecemos por recomendar a nossa propriedade. Suas amáveis palavras são muito gratificantes, pois trabalhamos todos os dias para melhorar nossa oferta e estamos muito felizes e encantados em saber que você teve uma experiência incrível! Além disso, agradecemos muito o seu reconhecimento pelos esforços da equipe e gostaríamos de expressar a nossa sincera gratidão por este apoio brilhante. Faremos questão de compartilhar seus comentários, o que certamente os motivará a continuar buscando a excelência. Esperamos recebê-lo em nosso hotel por muitos anos. Continuaremos a proporcionar-lhe memórias inesquecíveis. Com os melhores cumprimentos,

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Edgar Dos Santos - Director De Alojamentos on 3 Oct 2023
Prezado Senhor Ricardo, Em primeiro lugar, gostaríamos de agradecer por dedicar seu tempo para compartilhar sua opinião conosco. Lamentamos saber que não conseguimos atender às suas expectativas e que os problemas relatados não representam o padrão de qualidade que tanto orgulhosamente representamos. Pedimos desculpas por essas situações e esperamos que você nos dê a oportunidade de recebê-lo novamente no futuro.Com os melhores cumprimentos,

8/10 Good

Pierre-Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé un excellent séjour auprès de cet établissement. Les restaurants et bars étaient vraiment agréables avec un personnel attentif et attentionné. Cependant, le classement en 5 étoiles n'est pas justifié. En effet, plusieurs détails sont perceptibles comme l'entretien des chambres négligé par les personnels de ménage (papier toilette non alimenté, draps non changés). Nous avons également noté le manque de respect de certains touristes qui laissent des déchets un peu partout et malheureusement, le personnel de nettoyage n'était pas présent pour ramasser ces déchets. Cet hôtel mérite 4 étoiles et reste néanmoins très agréable.
Stayed 3 nights in Sep 2023
Response from Edgar Dos Santos - Directeur de l'hébergement on 3 Oct 2023
Cher Pierre-Philippe, Merci d'avoir choisi le Tivoli Alvor Algarve Resort et d'avoir évalué votre récent séjour. Heureux de savoir que vous vous êtes senti accueilli par les membres de notre équipe, qui travaille dur pour fournir à nos clients des services de première classe tout au long du séjour et nous sommes très fiers de savoir que nous avons réussi à répondre à vos attentes de vacances et à contribuer à une expérience fantastique ! Ce serait un plaisir de vous accueillir bientôt à nouveau au Tivoli Alvor Algarve Resort afin que vous puissiez profiter de nos points de vente et que nous puissions vous offrir de nombreuses autres expériences incroyables. Cordialement,

8/10 Good

Virgília

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 6 Sept 2023
Dear Virgília,Thank you for sharing your experience with us. As a team who is always striving for excellence your review is crucial. We could not be prouder of our wonderful Team and extensive selection of fresh products. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location . With kind regards

10/10 Excellent

Paula Maria Silva

Stayed 7 nights in Aug 2023
Response from Edgar Dos Santos - Rooms Divison Director on 6 Sept 2023
Dear Paula Maria Silva, Thank you for sharing your experience with us. As a team who is always striving for excellence your review is crucial. We could not be prouder of our wonderful Team and extensive selection of fresh products. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location . With kind regards,

6/10 Okay

Pedro

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2023
Response from Edgar Dos Santos - Rooms Divison Director on 12 Aug 2023
Dear Pedro, First of all, we would like to thank you for taking the time to share your opinion with us. We regret to know that we were not able to meet your expectations and the issues you have reported do not represent the quality standard we so proudly represent. We apologize for those situations and hope you will give us the opportunity to welcome you back in the future. kind regards,

10/10 Excellent

Clésio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Edgar Dos Santos - Rooms Divison Director on 26 Jul 2023
Dear Clésio,First and foremost me and my colleagues, would like to thank you for your recent visit to the Tivoli Alvor Algarve Resort.We are thankful for taking the time to rate your experience.Kind Regards