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Reviews of SureStay Hotel by Best Western Alexandria

2.5 out of 5
SureStay Hotel by Best Western Alexandria
6017 Old Boyce Rd, Alexandria, LA

Reviews

7.0

Good

Rating 10 - Excellent. 209 out of 819 reviews" "
Rating 8 - Good. 251 out of 819 reviews" "
Rating 6 - Okay. 165 out of 819 reviews" "
Rating 4 - Poor. 85 out of 819 reviews" "
Rating 2 - Terrible. 109 out of 819 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Trent

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Nainesh on 11 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and we look forward to staying here any time we're in the area.
Stayed 1 night in May 2024
Response from Nainesh on 11 May 2024
Thank You!

4/10 Poor

Graham

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great place. Oh well
Stayed 1 night in May 2024
Response from Nainesh on 7 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and simple. Will stay again. Restaurants close by . Two within walking, mcdonalds and burger king.
Stayed 1 night in Apr 2024
Response from Nainesh on 2 May 2024
Thank You!

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet a lil tight parking a trailer
Stayed 2 nights in Apr 2024
Response from Nainesh on 2 May 2024
Thank You!

10/10 Excellent

David, SULPHUR

Stayed 2 nights in Mar 2024
Response from Nainesh on 28 Apr 2024
Thank You!

10/10 Excellent

Nesha

Stayed 1 night in Mar 2024
Response from Nainesh on 10 Apr 2024
Thank You!

8/10 Good

DIANE

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the picture portrayed of the property is incorrect
Stayed 1 night in Mar 2024
Response from Nainesh on 13 Mar 2024
Thank You!

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Great price! Right next to I 49.
Stayed 1 night in Mar 2024
Response from Nainesh on 10 Mar 2024
Thank You!

6/10 Okay

Shanda

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly Disappointed
Honestly, I decided on this hotel based off good reviews and I was quite disappointed. I’ll say first off the positive, which was, the front desk receptionist was very nice, bed was very comfortable, and I slept pretty well! However, they told me I paid way more than their usual rate, Building was in much need of updates and repairs and I was able to hear outside noises pretty bad. What really makes me give the poor reviews is much of the place smelled like weed as we walked through the halls and had to carry 2 good sized suit cases up stairs because they have no elevator. Also, the coffee maker which looks nice and new didn’t work. So I rarely give poor reviews but considering the reviews it has that makes this place seem great, it’s definitely one of the worst I’ve stayed at in a long time.
Stayed 1 night in Feb 2024
Response from Nainesh on 24 Feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Johnny

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Nainesh on 11 Feb 2024
Thank You!

10/10 Excellent

Alexandria

Stayed 1 night in Feb 2024
Response from Nainesh on 11 Feb 2024
Thank You!

10/10 Excellent

Gianni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nainesh on 8 Feb 2024
Thank You!

10/10 Excellent

Verified traveller

Travelled with family
Would stay again.
Great stay. Great price.
Stayed 1 night in Feb 2024
Response from Nainesh on 6 Feb 2024
Thank You!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again
Well.stay was great. The service worker that was there when i arrive was friendly and down to earth. When the restaurant i visit forgot my utensil they was able to accommodate me also.
Stayed 2 nights in Feb 2024
Response from Nainesh on 6 Feb 2024
Thank You!

10/10 Excellent

SYLVIA

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Nainesh on 28 Jan 2024
Thank You!

6/10 Okay

Dylan

Stayed 1 night in Jan 2024
Response from Nainesh on 8 Feb 2024
Thank You!

6/10 Okay

Timothy

Stayed 1 night in Jan 2024
Response from Nainesh on 19 Jan 2024
Thank You!

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nainesh on 14 Jan 2024
Thanks!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as expected, no ritz but nice.
wasn't great, wasn't bad at all, decent little spot. price was great. breakfast was good, better than just wrapped muffins but not a full banquet or anything (didn't expect one) For a 3 star average, it's a good place.
Stayed 1 night in Jan 2024
Response from Nainesh on 14 Jan 2024
Thank You!

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very pleasant!
Stayed 1 night in Jan 2024
Response from Nainesh on 12 Jan 2024
Thank You!

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nainesh on 10 Jan 2024
Thank You!

10/10 Excellent

Jobanpreet

Stayed 2 nights in Dec 2023
Response from Nainesh on 31 Dec 2023
Thank You!

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nainesh on 24 Dec 2023
Thank You!

10/10 Excellent

Marristene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Boone Getaway
Everything was excellent…
Stayed 1 night in Nov 2023
Response from Nainesh on 15 Dec 2023
Thank You!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
good staff friendly good rooms
Stayed 1 night in Dec 2023
Response from Nainesh on 6 Dec 2023
Thank You!

10/10 Excellent

Kajron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy this hotel, and i will use this hotel in the future when i come home to visit again in the future!!!!
Stayed 2 nights in Nov 2023
Response from Nainesh on 13 Nov 2023
Thank You!

10/10 Excellent

Marquita

Travelled with partner
Liked: Amenities
It was very clean and quiet
Stayed 1 night in Nov 2023
Response from Nainesh on 12 Nov 2023
Thank You!

10/10 Excellent

Kendrick

Travelled with partner
Liked: Amenities
Everything was good
Stayed 1 night in Oct 2023
Response from Nainesh on 10 Nov 2023
Thank You!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here we stay here all the time and our family loves it . It’s small , quiet, and peaceful the staff is awesome as well.
Stayed 1 night in Nov 2023
Response from Nainesh on 6 Nov 2023
Thank You!

8/10 Good

Diamond

Stayed 1 night in Nov 2023
Response from Nainesh on 6 Nov 2023
Thank You!

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean
Stayed 1 night in Nov 2023
Response from Nainesh on 6 Nov 2023
Thank You!

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service
Overall a nice hotel with friendly staff
Stayed 1 night in Oct 2023
Response from Nainesh on 18 Oct 2023
Thank you!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nainesh on 21 Aug 2023
Thank You!

10/10 Excellent

Sidney, Hammond

Liked: Amenities
Stayed 1 night in Aug 2023
Response from Nainesh on 5 Aug 2023
Thank You!

4/10 Poor

Peggie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Up on checking in to The Sure Stay in Alexandria, we were given an unclean room. The comforter has many visible large spots. I took a picture and went back to the front desk. The desk clerk worked hard to locate a clean room. Once in the new room, there was a remote controller box and no remote. I went back to the front desk and a search for a remote ensued. She located on and we returned to the room. It worked. She asked me what restitution I wanted. My reply was a clean room and a discount for the inconvenience. We got a clean room. You can refund my charge because your knowledge of this place needs updating. Best Western will be notified.
Stayed 1 night in Aug 2023
Response from Nainesh on 4 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Shirley

Liked: Staff & service, property conditions & facilities, room comfort
Room was good. Bed was clean but bathroom was not. Toilet had black ring and tub looked like water had been left standing in it.
Stayed 1 night in Jul 2023
Response from Nainesh on 30 Jul 2023
Thank You!

10/10 Excellent

carl

Stayed 2 nights in Jul 2023
Response from Nainesh on 21 Aug 2023
Thank You!

6/10 Okay

Jeffery

Stayed 1 night in Jul 2023
Response from Nainesh on 18 Jul 2023
Thank You!

2/10 Terrible

Annie

Stayed 4 nights in Jun 2023
Response from Nainesh on 28 Jun 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

KELLY

Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Nainesh on 27 Jun 2023
Thank you!

2/10 Terrible

Wendy

Travelled with family
Disliked: Staff & service, property conditions & facilities
We paid almost $200 for one night in this horrid hotel. The handheld shower head was broken. The doors were broken and difficult to open and close, we had to slam them to get them to close. The continental breakfast was gross except for the waffles, they were good. When we were leaving the cleaning lady was walking down the hall yelling and complaining about something. The walls are super thin and the boys next to us kept us awake all night by yelling and running around. The beds were hard as rocks. Needless to say it was definitely not worth what we paid and this place should be condemned.
Stayed 1 night in Jun 2023
Response from Nainesh on 27 Jun 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Laura Jane

Travelled with family
We felt safe on the property; however, our neighbors were so loud and inconsiderate and it was after 1:00 am. I expected management to better control their guests. The room spelled musty and the shower head was broken and the shower curtain was nasty on the bottom.
Stayed 1 night in Jun 2023
Response from Nainesh on 25 Jun 2023
Thank You!

4/10 Poor

carmon

Travelled with partner
I WOULD NOT HAVE BOOKED THIS HOTEL IF I HAD KNOWN THERE WAS NO ELEVATOR.
Stayed 2 nights in Jun 2023
Response from Nainesh on 20 Jun 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nainesh on 20 Jun 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Adrian

Stayed 1 night in Jun 2023
Response from Nainesh on 25 Jun 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Nainesh on 20 Jun 2023
Thank you!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nainesh on 20 Jun 2023
Thank You!

6/10 Okay

DICK

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Please fix the bathroom door handle and lock in 106, the door doesn't even close all the way!
Stayed 1 night in Jun 2023
Response from Nainesh on 20 Jun 2023
Thank You!

6/10 Okay

Theresa

Stayed 1 night in Jun 2023
Response from Nainesh on 20 Jun 2023
Thank you!