2 outdoor pools, pool loungers
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Reviews of Eastern Al Montazah Hotel

5 out of 5
Eastern Al Montazah Hotel
El Malek Street- Montazah, Inside Compound Marseilia Folrance, Alexandria

Reviews

6.6
Rating 10 - Excellent. 17 out of 59 reviews" "
Rating 8 - Good. 11 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 7 out of 59 reviews" "
Rating 2 - Terrible. 13 out of 59 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

mohamedAlmin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Hussien

Stayed 1 night in May 2023

10/10 Excellent

Ehab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jul 2022

2/10 Terrible

Mohamed

Stayed 3 nights in Jul 2022

6/10 Okay

mubarak

Travelled with group
Liked: Property conditions & facilities
I don’t like the hotel area the hotel not 5 star hotel the swimming pool dairty i do like only the room space breakfast everyday the same and normal wifi very weak
Stayed 5 nights in May 2022
Response from Osama Ahmed on 19 May 2022
Thanks for chosen Eastern Hotel Alexandria and thanks for your comments, we will do the best to handle this points ASAP

6/10 Okay

Ahmed, Cairo

Travelled with family
Disliked: Staff & service
Not recommended for long periods
Stayed 3 nights in May 2022
Response from Osama Ahmed on 19 May 2022
Thanks for chosen eastern hotel Alexandria for any special request or contact, do not hesitate to call my via whats app 01113800012 osama ahmed sales manager

2/10 Terrible

tameem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience, no a/c, in very crowded place, very poor pool
Stayed 1 night in May 2022
Response from Osama Ahmed on 19 May 2022
Thanks for chosen eastern hotel Alexandria sorry for your comment and we will do the best to handle your point ASAP

10/10 Excellent

Moustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel.. The presidential suite was so big and the bed was so comfortable .. but don’t ever buy a pizza from the hotel it was soooooo bad..
Stayed 1 night in Feb 2022
Response from Osama Ahmed on 24 Feb 2022
Dear Mr. Moustafa thanks for chosen eastern hotel Alexandria, regarding to your complain about PIZZA kindly accept our apologized and hope to visit hotel again and sharing our meals with very nice Taste Osama Ahmed Hotel Management

8/10 Good

Yasser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s OK
Stayed 1 night in Jan 2022
Response from Osama Ahmed on 24 Jan 2022
Dear Mr. Yasser Thanks for your chosen Eastern Hotel, hope every thing was nice waiting you again ASAP

4/10 Poor

Ahmed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Osama Ahmed on 14 Oct 2021
Thanks Mr. Ahmed and wish to visit hotel again

6/10 Okay

samer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Nice and tasty buffet breakfast. Nice decoration Friendly staff However, the area is still under development and the hotel is situated inside a residential building
Stayed 2 nights in Oct 2021
Response from Hadeer Moussa on 11 Oct 2021
Dear guest Greetings from Eastern Al Montazah Hotel We very much appreciate your comments regarding your stay at EASTERN AL MONTAZAH HOTEL It is always a pleasure to receive positive feedback. And very delighted that you liked the friendliness of our staff & cleanliness of the hotel as well as the Hotel's furniture & designs I will share your comments with our team & management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A Positive feedback from satisfied clients is our greatest reward Sincerely, Hotel Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Very poor amenities, fair view and bad location for anyone who is searching for enjoyment. Also very you will restricted with extremely limited options while you are at the hotel nothing to do expect staying in your room. The food also wasn't as expected. No sea access anywhere which is the easiest option they could make to partner up with Mamoura Beach and give their residences this option .
Stayed 2 nights in Jul 2021
Response from Osama Ahmed on 25 Jul 2021
thanks for your comments, we will do the best in next time to make your accommodation very nice by free upgrade your room to pool view and VIP treatment

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean nice pillows and mattress and I loved the spacious shower. Only advise do not book on the first floor next to the pool too noisy and one thing I didn’t like was there was a door to the next room even though it’s locked from both ends you can hear the other people talk.
Stayed 1 night in Jul 2021
Response from Osama Ahmed on 25 Jul 2021
Thanks for chosen Eastern Hotel in next time we will do the best to provide your booking by quiet room and VIP treatment

10/10 Excellent

moataz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Muhammad, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good swimming pools, gym and nice rooms. Steam room, sauna and jacuzzi shouldn’t be an extra charge to use but nonetheless great options at a hotel. Amazing breakfast and WiFi. The front desk receptionist, Alaa, was a really big help getting us settled in. He definitely went above and beyond to which is what you want to see from the first person you meet at the hotel.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

2/10 Terrible

Amr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Amr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel and staff
Very bad hotel, with very bad staff especially receptionist staff, and the pool is very bad. I don't recommend this hotel to any one
Stayed 1 night in Sep 2019

2/10 Terrible

Amr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel with bad staff
Very bad hotel, with very bad staff especially receptionist persons are very tough and didn't know how to talk to the guests. The pool is very small and very bad
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Vignesh

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t recommend anyone to stay at this hotel especially due to poor room service and cleanliness
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Very poor WiFi and there was noise in the room as if there was a machine room above it
Stayed 5 nights in Feb 2019
Response from Moharam Aly on 11 Mar 2019
Dear Our Guest Greetings from Eastern Al Montazah Hotel Thank you for taking the time to tell us about your experience at EASTERN AL MONTAZAH HOTEL. Please accept my apologies that your experience did not meet your expectations; please allow me to express my sincerest apologies. At EASTERN HOTELS & RESORTS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Moharam Aly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and welcoming staff and good food, thank you, will do it again.
Stayed 1 night in Oct 2018
Response from Hotel Management on 14 Nov 2018
Dear Our Guest. Thank you for your review and for choosing Eastern Almontazah. We are happy that you enjoyed your stay and we are looking forward to welcome you again in our hotel.

4/10 Poor

Chris, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing .on first sight it looks good. Staff where neutral verging on unfriendly. Room initially looked nice then we discovered the sensor to say your in the room had to be jammed with a piece of paper,this was done by the porter, bed was uncomfortable,its base felt worn out. The shower was dirty, especially the door and it leaked badly,rest of the bathroom wasn't much better. Yes there is a pool, a cold pool, if you use it there is no where to change, this means tou have to go through the hotel,including reception area, go to the lifts and then to 11th floor,where the rooms are, wet and just with your towel. Yes the hotel is not expensive but still managed to be disappointing. We would never stay again and could not recommend
Stayed 1 night in Oct 2018
Response from Hotel Management on 14 Nov 2018
Dear Our Guest, Thank you for taking the time to review our Hotel, We truly value the opinions of our customers and we apologize that we did not meet your expectations. We will be working diligently to make your next stays much more enjoyable in the future.

6/10 Okay

ramy

Liked: Room comfort
Not as expected
Hotel is very small, the room I stayed in smelled like sewage, not a 5 star hotel but an acceptable 4 star hotel.
Stayed 3 nights in Oct 2018
Response from Hotel Management on 14 Nov 2018
Dear Our Guest, Thank you for taking the time to review our Hotel, We truly value the opinions of our customers and we apologize that we did not meet your expectations. We will be working diligently to make your next stays much more enjoyable in the future.

10/10 Excellent

Mohamed, Cairo

Liked: Property conditions & facilities, room comfort
Hotel is very good ,however we need to repeat our order to get it done
Stayed 1 night in Sep 2018

4/10 Poor

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I wouldn't stay here
I arrived with my wife and the first thing that they told us is that we had to pay a difference because I got from hotels.com a room that was advertised for Egyptians and not for internationals. I tried to complain with the manager but he barely spoke English. We went to the room and the rooms was big and comfortable, however, like many many places in Egypt, smelled like cigarette. The water of the shower was cold, I called reception and they never did anything to fix it. TV does not have any channels in English, just Arabic. Internet is really poor. Breakfast was mediocre and pools were closed. I would not recommend this hotel to anyone that is looking for good service. However, I can't be unfair, the rooms are spacious and well decorated.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean/new, but was expecting a better experience
Overall I would say that while the hotel appeared new and clean, and the breakfast was good (although not too much variety), there were other areas of the hotel that left me disappointed, particularly the service of the staff. For example, I had requested a king-size bed in my reservation but was given two twin beds instead. The Internet also did not appear to work and despite calling the front desk and their resetting of the router, it did not do anything to get it working. When I was walking through one of the corridors with my suitcase in one hand and a stroller in the other and a staff employee saw me struggling to open a door that goes into the lobby, instead of offering to simply open the door (or help me with one of the bags), they simply stood and watched, waiting for me to get through so that he could pass by me! I found it strange that a service-oriented business such as a hotel would not pay attention to these things, which I think make a difference in a customer's overall experience at a hotel. So while I consider the hotel acceptable, I would look elsewhere if I was to return to Alexandria for a trip (which I hope to in the near future).
Stayed 1 night in Jan 2018

6/10 Okay

SYED, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Far from the attractions, except Muntaza Garden.
Not good as the hotel is far away from the major attractions.
Stayed 2 nights in Dec 2017

10/10 Excellent

Mohammed, Cardiff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed two nights at the Montaza. The staff were so helpful and friendly. Our room was beautiful with the pool just outside our room!!! Breakfast was lavish and with an extensive choice of food. Thank you for making our stay memorable. 😍😍
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was very nice place. Good staff and very clean.
Stayed 1 night in Aug 2017

6/10 Okay

Ibrahim

Stayed 2 nights in Aug 2017

10/10 Excellent

Shorouk, Ashford, CT

Liked: Cleanliness, property conditions & facilities, room comfort
Great Experience!
My husband and I booked this hotel for our anniversary! We had such a great experience overall! Hotel seems to be brand new. For the most part hotel staff were very friendly and very polite. Only thing I didn't care for was the looks I got at breakfast from kitchen staff when my 18 month old was throwing a fit for waking up early. Other than that everything was absolutely great!!!
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Was a great experience,will come back again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Widest standard room ever saw + with sofa bed. brand new hotel in everything. Excellent helpful staff. Breakfast is excellent, full of varieties. The only drawback is its location, It is far away from city centre and surrounding is not so good. If you have your car or hire an UBER, so this problem is solved. It is located in Mall building. The hotel is only in level one and level 11 the other floors are private properties. The AC in level 1 does not have heating option. Shops not yet open. within 6 months when these shops open it will be excellent. There is a big supermarket in the mall that is already open that you call fill up your water, juices or grocery needs.

6/10 Okay

Sobhi, Vienna, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great stay
Very friendly staff, quick response. Being a new hotel it's still need more attention, breakfast was not up to a 4 or 5 star hotel standard, problem with mosquito's, entrance blocked with water. You can feel that they keep on trying to solve those issues, except for breakfast, plenty of servers around but grouped together chatting and not paying any attention to guests, orange juice is not fresh, chef was late coming to cook eggs and presentation lacked cards explaining the food.

8/10 Good

Hosam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jessie Jun

Stayed 1 night in Oct 2022

4/10 Poor

Maxime

Travelled with group
Disliked: Staff & service
Pas assez de choix pour le petit déjeuner Mauvaise Connexion internet Il y a pas a fer à repasser, tu dois payer et aller dehors pour repasser.
Stayed 3 nights in Jun 2022

6/10 Okay

BASEEL

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2022

10/10 Excellent

shorouk

Stayed 1 night in Jun 2022

8/10 Good

Mohamed El

Business traveller
Liked: Amenities, property conditions & facilities
avere rumore nel corridoio sempre nella notte
Stayed 4 nights in Nov 2021
Response from Hadeer Moussa on 8 Dec 2021
Caro nostro ospite Saluti dall'Eastern Al Montazah Hotel Apprezziamo molto i tuoi commenti sul tuo soggiorno all'EASTERN AL MONTAZAH HOTEL Sono sicuro che questo feedback servirà da incoraggiamento a tutto il nostro personale mentre ci sforziamo di migliorare continuamente la qualità dei nostri servizi. Apprezziamo le tue preoccupazioni e speriamo che tu ci dia l'opportunità di servirti meglio nel prossimo futuro. Grazie ancora per aver condiviso la tua esperienza e speriamo che la tua prossima visita sia un piacevole soggiorno. Un feedback positivo da parte dei clienti soddisfatti è la nostra più grande ricompensa Cordiali saluti, Gestione alberghiera

8/10 Good

Hisham

Business traveller
Liked: Staff & service
Stayed 3 nights in Nov 2021
Response from Hadeer Moussa on 8 Dec 2021
Dear our guest Greetings from Eastern Al Montazah Hotel We very much appreciate your comments regarding your stay at EASTERN AL MONTAZAH HOTEL It is always a pleasure to receive positive feedback. And very delighted that you liked the friendliness of our staff & cleanliness of the hotel as well as the Hotel's furniture & designs I will share your comments with our team & management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A Positive feedback from satisfied clients is our greatest reward Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Osama Ahmed on 13 Mar 2021
Thanks for chosen Eastern Al-Montazah Hotel Alexandria and hope to visit us again

4/10 Poor

SULTAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

MOHAMED H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

2/10 Terrible

Alaa Eldeen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
رحله غير مشجعه
هذا الفندق في مول و لا يرتقي لفندق ٥ نجوم هذا الفندق لا يصلح للرحلات الصيفيه موظفه الريسبشن معاملتها سيئه و لا تفقه شئ عن معامله النزلاء
Stayed 1 night in Sep 2019

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Terezia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019