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Reviews of Best Western Alexandria Inn

2.5 out of 5
Best Western Alexandria Inn
508 Twin Blvd, Alexandria, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 845 reviews" "
Rating 8 - Good. 335 out of 845 reviews" "
Rating 6 - Okay. 80 out of 845 reviews" "
Rating 4 - Poor. 35 out of 845 reviews" "
Rating 2 - Terrible. 14 out of 845 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking our truck and trailer
Stayed 1 night in May 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Ava

Business traveller
Liked: Staff & service
My room had black mold all over the ceiling of the bathroom, probably due to the fan being broken. The floors of my room were visibly dirty with crumbs and dust. Other than that was pretty much your standard hotel experience.
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on business a few times. The front desk clerks are very friendly and helpful. I also like the ability to plug in multiple devices.
Stayed 1 night in May 2024

10/10 Excellent

Maher, Flint

Stayed 1 night in Apr 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. Bed was comfortable. Shower was great with ample hot water. Over was very quiet and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, good breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Colleen

I tried to cancel although it was too late. I really wanted a hotel with a hot tub so I asked if I could upgrade my room. Bith expedia and the hotel could not fi d a way to help me. I drove by and there was a whole lot if room in the parking lot, so I assume one was available. Anyway expedia said maybe O can get a waiver. I hope I can, I use expedia and Wyndam alot.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
I'm sorry you were not happy with your stay. I am confused as we do have a hot tub and it is in working order. I'm sorry we were not able to upgrade your room. We only have standard rooms with 1 King bed or 2 Queen beds.

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very positive staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of trash behind property I'm sure it's not the hotel property but the city of Alexandria should do something maybe manger of hotel could contact the city to see if anything can be done
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub with the outside tables was nice. Beds were very comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Brian, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly desk staff
Stayed 1 night in Apr 2024

6/10 Okay

Jacob

Business traveller
Liked: Staff & service
Night desk person was very nice. Bathroom tub faucet was coming out of the wall. Towels and sheets had some stains.
Stayed 2 nights in Apr 2024

6/10 Okay

Bruce

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey L

Liked: Cleanliness, staff & service, amenities
Room was not as clean as expected.
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times always clean the staff is great
Stayed 1 night in Mar 2024

10/10 Excellent

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, affordable place to stay. The staff was friendly and everything was clean. The breakfast was simple but had plenty of variety.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. It was in an excellent location and convenient for all our needs.
Stayed 1 night in Mar 2024

8/10 Good

Dalene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy stay
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024

6/10 Okay

Juliana

Stayed 4 nights in Mar 2024

8/10 Good

Accounting Coordinator, Fort Collins

Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Arin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The Continental Breakfast was very good and had a large variety!
Stayed 1 night in Feb 2024

10/10 Excellent

Lauretta

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Heidi

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
There wan't really a lobby to speak of, no one was at the desk to check in initially
Stayed 1 night in Feb 2024

10/10 Excellent

Kendall

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, good breakfast options.
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Nice pool and hot tub, rooms are attractive and had an updated feel.
Stayed 1 night in Feb 2024

4/10 Poor

Jessica

Travelled with family, Business traveller
Liked: Staff & service, amenities
Was not worth the price.
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
Thank you for taking the time to share your experience. Please contact the hotel directly if you would like to share your concerns.

8/10 Good

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and nice enough, but over priced compared to hotels similar within 90 miles.
Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Travelled with family and small children
Disliked: Property conditions & facilities
Snow and ice in the parking lot that was never shoveled, made my kids skip, fall, and get hurt. It snowed last week and it’s just laziness for not shoveling it.
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
I'm very sorry you had that experience. Your feedback help us to know how we can do better.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was better tan expeted.
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks to be recently remodeled. Front desk person was very friendly and helpful. For the price I was concerned it would be run down, but that is definitely not the case. Bed was very comfortable. I would definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy first experience
Stayed 1 night in Feb 2024

6/10 Okay

Lisa, Columbia Heights

Travelled with partner
Disliked: Staff & service
Before going to our event Sat morning we had asked about clean washcloths, we were told the room would be serviced. We came back in the evening to have nothing done in the room and had to go back and ask the front desk for clean washcloths before leaving for dinner. when we got back, the washcloths were by our door, not in a bag laying on the ground. as far as the room, it is worn, the tub was very worn and while clean, did not look clean because of the wear and tear. Mattress was overly soft and worn as well. The luggage card was dirty and stained at the base. On saturday the pool area was flooded a few inches out of the pool onto the pool deck. We took a pass at using the pool and hot tub for this reason. Not worth the price paid for our stay, we will look somewhere else next time in the area.
Stayed 2 nights in Feb 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice stay!
For me, it was a real diamond in the rough! Reaonably priced, clean and very friendly staff. The breakfast was also quite good. Should I have occasion to use their facility again, I certainly will! Thanks to all!
Stayed 1 night in Feb 2024

6/10 Okay

William

Travelled with partner
Liked: Amenities
Pros - convenient, quiet, fabulous continental breakfast, and great dining options. Cons - Old smelly couch, lack of lighting, dried up glue on the desk, desk chair that drops to the ground when you sit down, and no quilt on the bed.
Stayed 1 night in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I canceled this stay with the Best Western in December when I stayed there. I had the wrong dates and they assured me they would cancel the stay for January. Please refund this to me.
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Please feel free to call the hotel directly if you feel you have been over charged. I would be happy to look into that for you.

10/10 Excellent

Leigh

Stayed 1 night in Jan 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Paul

Stayed 1 night in Jan 2024
Response from Nicole on 26 Jan 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Will

Stayed 1 night in Jan 2024

6/10 Okay

Michelle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Perhaps some attention is needed.
The front desk staff was pleasant. The facilities were very run down and in disrepair. We were in our king room, the pool are and the gym facilities.... all needed attention.
Stayed 1 night in Jan 2024

10/10 Excellent

John W Thompson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
It was a very friendly atmosphere and very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

KRISTA

Stayed 1 night in Jan 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024