Seasonal outdoor pool

Reviews of La Quinta Inn by Wyndham Albuquerque Airport

2.5 out of 5
La Quinta Inn by Wyndham Albuquerque Airport
2116 Yale Blvd Se, Albuquerque, NM

Reviews

7.0

Good

Rating 10 - Excellent. 287 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 169 out of 1006 reviews" "
Rating 4 - Poor. 166 out of 1006 reviews" "
Rating 2 - Terrible. 121 out of 1006 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Disliked: Property conditions & facilities
Ants in the room Bathtub floor very unstable Air conditioning unit loud
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Kelly,Thank you for bringing these concerns to our attention. Your feedback helps us improve the guest experience. We recommend contacting our management team directly to address any further issues or feedback.

6/10 Okay

Germaine

Travelled with family
Disliked: Amenities
Just not what I expected
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Germaine,We aim to meet all guest expectations and regret to hear otherwise. Your feedback helps us improve our services for future stays. We appreciate you sharing your experience with us.

10/10 Excellent

Robert, Palm Springs

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and accommodating. The shuttle service was excellent!
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Robert,We are thrilled to hear that you found our staff friendly and that you enjoyed our shuttle service during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another memorable experience.

2/10 Terrible

Susan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello Susan, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share so we can address your concerns.

8/10 Good

Henry

Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Henry, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

John

Travelled with partner
Disliked: Property conditions & facilities
Close to Sunport, cheap, if your room faces Gibson then be prepared for a lot of road noise, if your room is near the office you will get to hear tv programs all night long!
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello John, We apologize for any discomfort caused by the noise during your stay. We value your feedback and will address it with our team to ensure a more pleasant experience for our guests in the future.

4/10 Poor

Trenita, Washington DC

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 25 May 2024
Hello Trenita,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address your concerns and improve our services for future guests.

4/10 Poor

Nashbille

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
don’t stay here if it’s a windy night you’ll be stuck hearing the wind whistle the whole night. loud enough to prevent you from sleeping. the room door had big noticeable stains and overall not the best cleaning.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Nashbille, We regret to hear about your inconvenience during your stay. Your feedback will be shared with our team for future improvements. For any further assistance, please reach out to our management directly.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Irene, Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. Please feel free to reach out to us directly with any feedback you would like to share. Our team values your insights to continually improve our services.

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Shower floor not clean, hole In shower, trash left in room, noisy upstairs, chips all over inside the room walls
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Jonathan,We appreciate your feedback and are sorry to hear about the inconveniences you experienced during your stay. Our team will address the cleanliness issues to prevent them from happening in the future. We recommend guests contact management directly for any further assistance.

8/10 Good

Robert

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Robert,We are delighted to hear you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Ashton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was very nice and easy!
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Ashton,We are pleased to hear that you found our shuttle service convenient during your stay. Our team strives to provide excellent amenities for our guests' convenience. Should you have any further feedback or need assistance, please do not hesitate to contact us.

2/10 Terrible

Hernaldo

Travelled with partner
Liked: Property conditions & facilities
There was a gang in the parking lot fighting, they were knocking on doors including ours, someone called the police, we couldn’t sleep at all!
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Hernaldo,Thank you for bringing this to our attention. Your safety is our top priority and we take all incidents seriously. Please feel free to contact our management team to discuss this matter further.

10/10 Excellent

igor

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accomodations
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello igor,We are delighted to hear that you enjoyed your stay with us. Our team strives to provide top-notch accommodations for all our guests. Your feedback is truly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Corinne

Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Corinne,We are thrilled to hear that you had a fantastic experience at our hotel! We appreciate your kind words and hope to welcome you back in the near future.

2/10 Terrible

frederick

Disliked: Cleanliness, amenities, property conditions & facilities
Old and run down and room smells like mold
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello frederick,We appreciate your feedback and apologize for any inconvenience you experienced. We strive to provide a comfortable stay for all our guests. Your concerns have been noted and will be shared with the management team for further review.

8/10 Good

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee wasn't great. Everything else was.
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Clement, We appreciate your feedback on the coffee and we're glad to hear that you enjoyed everything else during your stay. Our team will take note of your comment for future improvements. Thank you for choosing our hotel for your visit.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
My phone was disconnected for some reason, the walls were a bit thin, and the bathtub didn’t drain so I was standing in water during my showers. The staff was helpful in connecting my telephone. There is a Fudrucker’s in the parking lot and an Applebees across the street, and I didn’t have any issue having UberEats delivered. As a woman traveling alone, I felt safe staying here.
Stayed 3 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Nicole, We regret to hear about your inconveniences during your stay, such as the phone and drainage issues. We appreciate your acknowledgment of our helpful staff and are pleased that you felt safe during your stay. We strive to provide a comfortable and secure environment for all our guests. Thank you for sharing your experience with us.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Jamie,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Good

GUY, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stranded at the airport, I found La Quinta less than 3 minutes away. Accommodating, comfortable and with better dining choices than imagined less than 2 blocks away.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello GUY,We are delighted to hear that you found the proximity of our hotel convenient and enjoyed our comfortable accommodations. It's wonderful that you were pleasantly surprised by the dining options nearby. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

carl

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really old property with dirty, ancient rooms.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello carl,We appreciate your feedback and apologize that your experience did not meet your expectations. We strive to maintain our facilities to the highest standards and regret any disappointment caused. Your comments will be shared with the team to ensure improvements are made for future guests' satisfaction.

8/10 Good

lawrence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
ok
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello lawrence,We appreciate your feedback and regret to learn about your experience. Please do contact our management team directly to further discuss your concerns and provide valuable insights for our improvement. Thank you for bringing this to our attention.

2/10 Terrible

Grant

Disliked: Cleanliness, property conditions & facilities
The pool was extremely dirty and looked like it hadn't been cleaned in weeks and was completely unusable and there was no mention of that at all during check-in. Rooms were stuffy and marginally clean. Bathtub did not drain at first and it took quite a while to get it looked at. The toilets flushed very slow and you didn't know for a few if they were even going to flush.
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Grant, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team consistently works to ensure our guests have a pleasant stay and we regret to hear of your disappointment. Rest assured, we will address your concerns with the relevant departments for further improvement. Thank you for bringing these issues to our attention.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean room. Older hotel going under a remodel now.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello David,We appreciate your feedback on our quiet and clean room. Our ongoing remodel aims to enhance our guests' experience. Feel free to reach out to our management with any additional comments or concerns.

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
No comment
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Brian, We value all feedback and would like to learn more about your experience. Feel free to contact our management team directly to discuss any concerns you may have. Thank you for taking the time to share your thoughts with us.

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like being lock out the room several time.
Stayed 4 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Samuel, We appreciate your feedback regarding the room key concerns experienced during your stay. Feel free to reach out to our management team to discuss this matter further.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Austin,We truly appreciate you choosing our hotel for your stay! We hope you had a wonderful experience and look forward to welcoming you back in the future.

4/10 Poor

Raymond

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled like cigarettes despite being a non-smoking room, took the kids to the pool which was dirty, went back to the room so they could play in the tub instead. Drain was completely clogged. I pulled a large quantity of hair and gunk out of the drain. Gross.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Raymond, We appreciate you sharing this feedback with us. We encourage guests to reach out to our management team directly with any concerns about their stay. Your detailed experience will help us improve our services for all guests in the future.

10/10 Excellent

Clint

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Clint,We are thrilled to hear you had an excellent stay at our hotel! We hope to welcome you back again soon for another fantastic experience!

10/10 Excellent

Clem

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerks are courteous and helpful
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Clem,We appreciate your kind words about our desk clerks and their excellent service. It's always rewarding to hear that our staff members made a positive impact on your stay. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno por el precio
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Manuel,Agradecemos que haya considerado nuestro hotel por su valor. Si tiene algún comentario adicional que le gustaría compartir, no dude en contactar a nuestro equipo de atención al cliente. ¡Esperamos que considere alojarse con nosotros nuevamente en el futuro!

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities
Not good quàity for the price
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Patrick, We appreciate your feedback and will share your comments with our team for further review. Our goal is to always improve our guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Lisa,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello John,We are glad to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

6/10 Okay

Jeannette

Stayed 1 night in Mar 2024
Response from Manager on 18 Apr 2024
Hello Jeannette, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. Please feel free to contact us directly with any specific feedback from your stay so we can address it accordingly.

4/10 Poor

Tom

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
If I had known the property was under construction I wouldn’t have stayed there. Last night when I checked in the front desk person wasn’t there. I waiting for almost 15 minutes for them to show up. Then he didn’t apologize, he barely spoke English and was super slow. With the property under construction shouldn’t discounts be offered? I would think so since it was not a fully functioning facility
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Tom, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the construction and service at the front desk. Your comments have been noted for further improvement. For any compensation inquiries, please reach out to our management directly. Thank you for bringing this to our attention as we strive to enhance our guest experience.

4/10 Poor

Niesha

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Niesha, We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact us directly to discuss any concerns you may have had so we can address them promptly. We value your feedback and aim to provide exceptional service to all our guests.

4/10 Poor

Susan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is has been a VERY reliable spot for a stay if you're catching an early flight out of ABQ. Right now (March 2024), the property is undergoing major renovation. Stay there, by all means, but make sure you get a room as far away from the Yale/Gibson intersection. Rooms on that side are VERY, VERY NOISY.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Susan, Thank you for sharing your feedback with us. We appreciate your loyalty as a guest. We recommend reaching out to our management for any specific room requests for a quieter stay. We strive to ensure all guests' comfort during their time with us.

6/10 Okay

Orson, NAVAJO

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Orson, We value your stay and aim to provide a memorable experience. Should you have any concerns, please reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Steve

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and courteous service
Stayed 5 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Steve,We appreciate your positive feedback on the cleanliness of your room and the service provided by our staff. We strive to maintain a high standard of cleanliness and hospitality for all our guests to enjoy their stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

2/10 Terrible

CONNIE, Chino Hills

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was under construction!! Filthy dirty every where Said breakfast ands pool, which where all under construction. The lobby was a mess. We felt very unsafe!! Had to go spend more money for a decent place to stay
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello CONNIE, Thank you for sharing your feedback with us. We apologize for any inconvenience the renovations may have caused during your stay. Guest safety is a top priority for us, and we're sorry to hear you felt unsafe. We recommend reaching out to our management team to address your concerns further.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
I liked the fact that the property was quiet all night.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mark,We are pleased to hear that you enjoyed the peaceful ambiance during your stay. Our team strives to ensure a comfortable experience for all our guests. Should you require any further assistance or have feedback to share, please feel free to contact us directly.

2/10 Terrible

Dina

Disliked: Cleanliness
We paid for the room online through expedia and there was no one at the front desk for over 45minutes when we arrived. Calls were not picked up. We finally had to give up and head across the street to another hotel as we had an early flight and needed to get to bed. Will not book this hotel again.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Dina, We apologize for the inconvenience you experienced upon arrival. Please know that we take guest feedback seriously and will address this matter with our team to ensure better service in the future. Thank you for sharing your experience with us.

8/10 Good

Darrell

Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Hello Darrell,We are delighted to hear you enjoyed your stay with us! Please feel free to reach out to us if you have any further comments or suggestions. We hope to welcome you back soon for another exceptional experience at our hotel.

10/10 Excellent

NORMAN

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello NORMAN,We are delighted to hear you had a wonderful stay with us! Should you have any additional insights you wish to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

sal

Travelled with family
Disliked: Property conditions & facilities
i requested queen size beds and instead got doubles
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello sal, We appreciate your feedback regarding the bed arrangement in your room. Should you have any specific preferences for your next stay, please feel free to contact our reservations team directly to ensure a more tailored experience for you. Your comfort is important to us.

6/10 Okay

Karinna

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Karinna,We appreciate you choosing our hotel for your stay. Should you have any feedback to share from your experience, please don't hesitate to contact us. We hope to welcome you back in the future for an even better stay!

8/10 Good

Harrison

Liked: Staff & service, amenities
Rest room to small, no handle bar to hold on too in Rest room. Vehicle parking to close. Getting room service everyday was nice.
Stayed 4 nights in Mar 2024
Response from Manager on 18 Mar 2024
Hello Harrison, We appreciate your feedback regarding the room size and parking proximity. Please reach out to our management team directly with any additional concerns for further assistance. We are pleased to hear you enjoyed the daily room service during your stay.

2/10 Terrible

Pioche Food

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Pioche Food,We regret to hear about your experience. Please do reach out to us with further details so we can address any concerns you may have.

8/10 Good

Jimmy

The room is ok. There is some remodeling going on but it works for me
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Jimmy,We appreciate your understanding about the ongoing remodeling. Thank you for choosing to stay with us during this time. Your flexibility is valued, and we hope you enjoyed your overall experience with us. Should you have any more feedback, please feel free to share it with us directly.