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Reviews of Americas Best Value Inn & Suites Albemarle

2 out of 5
Americas Best Value Inn & Suites Albemarle
200 Henson St, Albemarle, NC

Reviews

6.2
Rating 10 - Excellent. 18 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 18 out of 103 reviews" "
Rating 4 - Poor. 17 out of 103 reviews" "
Rating 2 - Terrible. 22 out of 103 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice place to stay at
Stayed 2 nights in Aug 2023
Response from Sam S. on 5 Sept 2023
Thank you so much for your Feedback!

8/10 Good

William

Stayed 1 night in Jul 2023
Response from Sam S. on 5 Sept 2023
Thank you so much for your Feedback!

10/10 Excellent

James, Wake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price, polite staff.
Stayed 3 nights in Jul 2023
Response from Sam S. on 31 Jul 2023
Thank you so much for your Feedback!

8/10 Good

J. Courtney

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

6/10 Okay

Mike, Eau Claire

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Nonsmoking room need to be as it meant to be. Need to updates and fix bath room and fixtures.
Stayed 4 nights in Apr 2023
Response from Sam S. on 26 Apr 2023
Thank you so much for your Feedback!

2/10 Terrible

Ken

Travelled with family
Disliked: Staff & service
I wouldn't know about the property. It was a hour before I was supposed to leave to go on a fishing trip to Lake Tillery and I get a phone call and the man on the phone tells me that the hotel was overbooked and they could not accommodate me. He offered no help finding a place to stay or anything. He said they were renovating part of the hotel and this is why. Not like they did not know this was going on and should have adjusted the website accordingly.
Stayed 1 night in Apr 2023
Response from Sam S. on 26 Apr 2023
Thank you so much for your Feedback!

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not a quality stay
No bathroom tissue holder. Not up to date room.
Stayed 1 night in Dec 2022
Response from Sam S. on 13 Dec 2022
Thank You for your Feedback!

10/10 Excellent

Lanikka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything
Response from Sam S. on 3 Nov 2022
Thank you so much for your Feedback

2/10 Terrible

Elizabeth

Stayed 1 night in Oct 2022
Response from Sam S. on 28 Oct 2022
Thank you so much for your feedback!

4/10 Poor

Rita

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
There was roaches in my dads room. We were in 3 different sections way away from each other, as a matter of fact mine and my husbands room was in a completely different building.
Stayed 3 nights in Oct 2022
Response from Sam S. on 10 Oct 2022
Dear Rita,Upon checking our system, we found that your reservation was cancelled. Based on this review, it seems like you had stayed at a different property in this town because we do not have 3 different sections building. Our property is indoor and 1 building only. Thank you!

10/10 Excellent

Marie

Stayed 7 nights in Sep 2022

4/10 Poor

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was really nice and I liked that there was free parking.
Stayed 2 nights in Sep 2022
Response from Sam S. on 5 Sept 2022
Thank you so much for your Feedback!

4/10 Poor

Robin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property's pictures on the site are misleading. I was very disappointed. It was very unclean, smelt bad, needs lots of repairs, and was rather unsafe. The man was nice but hard to understand him. It was a very creepy place. I will never stay there again.
Stayed 1 night in Apr 2022
Response from Guest Relations on 8 Apr 2022
Dear Robin, The experience that you have described is not at all representative of a typical stay at our property, and for that, we apologize. It's imperative that our guests feel secure during their stay, and we work hard to deliver cozy accommodations and friendly service. Rest assured, we will discuss your feedback internally and take any necessary action. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Close to shopping.
Stayed 3 nights in Oct 2021
Response from Guest Relations on 2 Nov 2021
Dear Kevin, While we're thrilled to hear that you enjoyed our prime location, it's unfortunate to hear that the rest of your trip wasn't as satisfactory. Please do not hesitate to reach out and let us know what we could have done during your stay to have improved the overall experience. Thank you, and we hope to see you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel to stay.
The hotel smelled like cigarette smoke. The Room was dirty and there were finger prints and hand prints all over the headboard. I found a bullet in the wall as well as a knife in my room. The heat also did not work
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place require to work on the maintainig of aircondition, and deep clean microwave. The owner did not want to give my money back; because I had to leave one night before and only have to refund one night to me. The owner said why he has to refunded if I given bad information on the review; supposed this information should be confidential. He refuse to given to me my refund for one night. I stayed there for 4 nights but I had to leave earlier and they refused to give me my one night refund.
Stayed 4 nights in Jan 2021
Response from Patel on 2 Feb 2021
Thank you for your feedback.We talked to Expedia twice on that day. We asked him to send us a modified email saying she was only staying for three nights. They refused to send us an email because they said they cannot. This is why we could not give a refund. If they sent us an email then we could have given a refund.

6/10 Okay

Holly, Albemarle nc

Liked: Staff & service
Disliked: Amenities
Our stay was quiet . I enjoyed my time without any incident
Stayed 2 nights in Aug 2020
Response from manager on 21 Aug 2020
Thank you for your feedback

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel! Allows smoking, dirty stinks and disgusting!
Stayed 2 nights in Jul 2020
Response from manager on 11 Jul 2020
Thank you for your feedback

2/10 Terrible

Scott, Lockport ny

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel was run down and dirty, from the garbage out side to the holes in the sheets. The stained up couch to the towel rack that galls off the wall when you touch it. Not a pleasant experience.
Stayed 3 nights in Jul 2020
Response from manager on 7 Jul 2020
Thank you for your feedback. Sorry for the inconvenience

8/10 Good

Valerie

Liked: Staff & service, property conditions & facilities, room comfort
Friendly and Quiet
Friendly staff during checkin/out. Spent less than 12 hours there, with nothing negative to report during that time. Decent stay for decent pricing.Quiet place.
Stayed 1 night in Mar 2020
Response from manager on 3 Mar 2020
Thank you for your feedback

2/10 Terrible

Marina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Unless you like being pushed out the door...
Apparently it's customary at this establishment to knock on doors and make sure you're awake to check out? We asked upon check in if late check out was possible and the receptionist acted as if it physically pained her to give us 30 more minutes. We had managers and housekeeping knocking on our door starting at 10:30am until we checked out at 11:30, and each time we informed them we had peemission to stay until 11:30, they acted irritated. It's an okay room from the price, but I wouldn't stay there again based on this experience - it was rude and we felt rushed.
Stayed 1 night in Nov 2019
Response from manager on 28 Nov 2019
Thank you for your feedback. We are sorry that you had a negative experience with our service.

8/10 Good

Carlos, NC

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good property clean food near by nice workers quaint town
Stayed 1 night in Nov 2019
Response from Manager on 7 Nov 2019
Thank you for your feedback

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from manager on 18 Oct 2019
Thank you for your the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Manager on 23 Sept 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly. The room smelled like smoke. The bathroom looked like it had been built from parts of odds and ends. A coffee pot and no coffee. The tv remote seemed like it didn’t belong to the tv and was not user friendly! Overall I would NOT recommend this Hotel!
Stayed 1 night in Sep 2019
Response from manager on 20 Sept 2019
Thank you for your feedback. We are sorry to hear you didn't have a great experience with us.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay thier often the owner and his family very nice enjoyed it
Stayed 1 night in Aug 2019

2/10 Terrible

Kerry D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel in Albemarle needs work. Lots of it.
Stayed 5 nights in Jul 2019
Response from General Manager on 5 Aug 2019
Dear Kerry, Allow us to extend our apologies for not meeting your expectations during your recent visit. If there is anything, in particular, you would have liked to see added or improved we encourage you to reach out to us and let us know your ideas and suggestions Safe travels along your way and please give us a second chance to offer the excellent stay you deserve

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is one of the nasty hotel's I've ever stayed in, the pictures on expedia did not represent this place...i went by the pics that were on expedia....far from the truth....
Stayed 3 nights in Apr 2019
Response from General Manager on 7 May 2019
We strive to provide each guest with an enjoyable stay and we're saddened to learn that we fell short of our goal during your visit. Guest feedback helps us improve and we invite you to share any specifics as to how we could have made your experience better. Hopefully, we will hear from you soon and we wish you happy and safe travels ahead.

2/10 Terrible

Tiffiany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T WASTE YOUR TIME!
This place was horrible! I'm pretty laid back, and can over look most thing... but geesh! The room, and floor was incredibly dirty. The bed, and pillows were beyond awful. Ice machine was broken, and there was a coffee pot, but no coffee/filters. Microwave had no turn table inside. There was no heater, only freezing air. Couldn't even take a bath, because neither the tub, or sink had plugs. One of the reason I picked it was, because it said it had hair dryers in the room. Which is important to me. NEGATIVE ON THAT ALSO. The giant fridge in the room only had the freezer working. Not to mention I found used condom wrappers, and balled up tissues on the floor by the TV. For $180 for two night I was mortified. I will never stay here again, and I suggest nobody else waste their money here either.
Stayed 2 nights in Apr 2019

4/10 Poor

angela

Disliked: Property conditions & facilities, room comfort
Not again
Wasn't good at all
Stayed 1 night in Apr 2019

6/10 Okay

Kirsten

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gotta it's a very good hotel and had easy access top the highway and the beach
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and myself walked in and the entire place smelled of smoke. We went to the room and the smell of liquor all over the place was rediculous. We went back down to the office and got a refund. Went to another motel
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

J

None
Awesome
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Could use a thorough cleaning and cleaner linens!
The price was good, and the front desk clerk was friendly and polite, but most everything else was unfortunate. The front desk area and hallway were clean, with cheery carpeting, but then we got to our room. On the positive side, the bathroom was clean! Everything else was not. The carpet had some sort of stuff on it that someone had halfheartedly tried to scrape up but was unsuccessful. I don't know what it was, but if you have to question what was on your hotel rug, that's bad. The bedspreads were ridiculously old, thin and obviously hadn't been washed in a VERY long time. The sheets underneath were fairly clean thankfully. There was an odd-chemical-masking-cigarette-smell all over. My kids were grossed out and wanted to leave, but as soon as we saw the 'No Refunds' sign at the front desk, we were stuck. Mattresses were hard and uncomfortable. Maybe in the summer, the thin sheet and dirty threadbare bedspread would be enough to keep warm, but it was cold in January with only those 2 items to sleep under. There's no breakfast of any sort, but thankfully there is a good selection of fast food and family-style restaurants within a very close drive. On the positive side,the area has a decent amount of shopping and eating options, downtown Albemarle is cute, and it's less than an hour to Charlotte. I don't expect a luxurious stay for under $100 per night by any means, but 'regularly washed bedspreads' and 'not freaking my kids out' would be good.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The owner was super nice when I walked in I started coughing from smelling cigarette smoke which I am allergic to he said I have your room ready for you but check it out and make sure it’s OK . He had the lights on and the TV on the room even had a full-size fridge and a sofa which I did not need I was just staying overnight to go to a college class the next day and the place smelled clean and it looked clean the carpet was new in my room so I would definitely stay again not a modern hotel by no means on the inside but it looks like they are trying to fix it up and make it nice
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Brittany, Warsaw

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

8/10 Good

Davida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Katheryn

Liked: Staff & service, room comfort
Served its purpose
Staff was friendly and the room served its purpose however, I will stay at the Quality Inn (have previously stayed there) just across the street should I need to travel there again.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Was a great stay. He waited at the d.c. or for us. Was no problem extending the stay. Was just great