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Reviews of Knights Inn Albany

2 out of 5
Knights Inn Albany
2444 N Slappey Blvd, Jct of 19 Bypass and N Slappey, Albany, GA

Reviews

6.0
Rating 10 - Excellent. 40 out of 264 reviews" "
Rating 8 - Good. 62 out of 264 reviews" "
Rating 6 - Okay. 64 out of 264 reviews" "
Rating 4 - Poor. 43 out of 264 reviews" "
Rating 2 - Terrible. 55 out of 264 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uber/Lyft drivers hesitant to pick up And drop off from this hotel. 1 driver dropped me off at a near by McDonalds and I walked to the hotel from there.
Stayed 5 nights in May 2024
Response from roni on 7 May 2024
dear Michael sorry to hear that i dont know why thahs all i can say we have 4 taxi-cab and they come to hotel day or night

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Nice for the night (if you close your eyes). Gross if you’re expecting too much. Loose hair everywhere, stains on the table. The trash can still had trash in there… like that’s crazy, not even change the trash lol. Sink is hanging off the wall with its pinky finger lol. Blankets have burn holes when I had a no smoking room. It’s was ok and I’m happy it was convenient.
Stayed 1 night in Mar 2024
Response from Mike on 15 Mar 2024
Dear mark thank you for your feedback and sorry for inconvenience

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Lakeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Jordan

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Dean on 18 Feb 2024
Dear Jordan thank you for your feedback and sorry for inconvenience

4/10 Poor

Otis

Stayed 1 night in Feb 2024

2/10 Terrible

Sheldon

Disliked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Natalie

Travelled with family
Stayed 3 nights in Dec 2023

8/10 Good

Lashaunda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vontrica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Raphael

Liked: Cleanliness, staff & service
The AC didn’t work in the first room they gave me and the AC in the second room kept going off so l had to keep unplugging it to make it come on and cool the room off 😔
Stayed 2 nights in Sep 2023
Response from Dean on 26 Sept 2023
Dear Raphael thank you for your feedback and sorry for inconvenience

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for work. Internet service was fast. Room was nice & cool which was real nice considering how blistering hot it was outside. No elevator, but I was on the 2nd floor so it wasn't a real big deal.
Stayed 1 night in Aug 2023
Response from Dean on 28 Aug 2023
Dear Karen thank you for your feedback and we appreciate your business

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Deanna on 16 Aug 2023
Dear Raphael thank you for your feedback and stying

2/10 Terrible

Terrace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality
The room smelled like mold and mildew , when I walked bearfoot dirt stuck to my feet . In front of the hotel there was trash everywhere the next morning when I got up. There was NO coffee made at all in the lobby. There were people walking up and down the hallway all night long a guy tried to jiggle our door knob and knocked on our door trying to get into our room there was sirens going by all night long and people walking back and forth by our window all night. The beds were hard the pillows were not comfortable at all and ever since I stayed there all next day and the following day I was itching all over my body! This was the worst hotel I ever stayed at!
Stayed 1 night in Jul 2023
Response from Deanna on 10 Jul 2023
Dear terrace thank you for your feedback and sorry for inconvenience

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dean on 6 Jun 2023
Dear Raphael thank you for your feedback and we glad you enjoyed your stay

2/10 Terrible

Rashad

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Isidro

Business traveller
Liked: Cleanliness, staff & service, room comfort
Sleepover
It’s good for a nights rest.
Stayed 1 night in May 2023
Response from Dean on 19 May 2023
Dear lsidro thank you for your feedback

10/10 Excellent

Vontrica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dean on 19 May 2023
Dear vontfica we glad you enjoyed your stay and thank you for your feedback

8/10 Good

Ehimwenma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Considering the price they charge, the service provided is quite fair. I spent $59 for a night, so it would be unrealistic to anticipate a luxurious experience. The hotel was clean, and all things considered, I believe the service was satisfactory compared to the costs involved.
Stayed 1 night in May 2023
Response from Dean on 14 May 2023
Dear Ehimwenma thank you for your feedback and stying with us

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Dean on 23 Apr 2023
Dear Xavier thank you for your feedback we glad you enjoyed your stay we hope to see you soon

10/10 Excellent

neal

Stayed 1 night in Apr 2023
Response from Dean on 19 May 2023
Dear Neal thank you for your feedback

10/10 Excellent

Loutricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from Dean on 11 Apr 2023
Dear Loutricia thank you for your feedback and thank you for staying with us

10/10 Excellent

Lucretia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dean on 5 Mar 2023
Dear Lucretia thank you for staying with us and we appreciate your feedback

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and check-out

2/10 Terrible

Gretchen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and disrespectful. The halls smell like urine.
Response from Dean on 8 Jan 2023
To comment on your review, the only issue the staff had was the smell of the pet in your room. The smell caused the entire hall to smell as well as complaints from other guests. We tried to diffuse the smell by placing a fan in the hallway and opening the doors which didn’t work. The dog also urinated and had bowel movements on the room’s carpet as well. The room will have to be cleaned throughly due to the smell and will not be in use for two weeks. We apologize if you felt the staff were rude but we tried our best to accommodate your family along with your dog.

4/10 Poor

Gordon, ROCHESTER

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property old but mostly clean. Very very noisy… for some reason, she put us in room Main Street/ roadway when there were plenty of options. Towels with soft and nice.
Stayed 1 night in Dec 2022
Response from Dean on 31 Dec 2022
Dear Gordon sorry for inconvenience and thank you for your business

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Smoke fill place wierd people walking around
Stayed 2 nights in Dec 2022
Response from Deanna on 27 Dec 2022
Thank you for your feedback and sorry for your inconvenience

2/10 Terrible

benny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Dean on 9 Dec 2022
Dear benny thank you for your feedback and sorry for inconvenience

4/10 Poor

Gustavis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Awesome place outside of the Fact it sounded like someone was either moving heavy equipment/luggage up and down the stair, getting their ass beat, or in general no regard to others sleeping and just banging on the flow
Stayed 1 night in Nov 2022
Response from Dean on 11 Nov 2022
Dear Gustavis thank you for staying with us and sorry for inconvenience

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exquisite, friendly staff, great customer service.
Stayed 2 nights in Nov 2022
Response from Dean on 11 Nov 2022
Dear Constance thank you for your feedback and we appreciate your business

10/10 Excellent

Faymeyer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is all that I hoped it would be for my short stay.
Stayed 1 night in Nov 2022
Response from Deeana on 4 Nov 2022
Dear faymeyer thank you for your feedback and we appreciate your business

8/10 Good

DORIS, Morrisville

Stayed 1 night in Sep 2022

10/10 Excellent

Kawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/a
The air wasn't working too good
Stayed 2 nights in Sep 2022
Response from Deanna on 13 Sept 2022
Dear Kawana sorry for inconvenience and we appreciate your feedback

8/10 Good

CARLA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
I was there for a one-day visit to meet an old friend. The room was clean and the staff were very sweet to me, very professional and the room that all of my needs!
Stayed 1 night in May 2022

4/10 Poor

TONI

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
There were bugs, I killed them. There were black something on sheets, I slept on a blanket I brought myself
Stayed 1 night in Mar 2022
Response from Deana on 7 Mar 2022
Dear Tony please accept our apologies for any inconvenience caused well work the staff thank you

2/10 Terrible

Willie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You pay for what you get! I will no longer spend my money this way again. No ice machine that works, no-one at the desk when it was time to check-out. Mirror was placed to where the curtains would allow light in the room coming directly at the bed. I felt like someone could look in through the mirror. Room 201.
Stayed 1 night in Jan 2022
Response from General Manger on 6 Jan 2022
Thank you for staying with us when you was in town. We are sorry you had some concerns with your room. We will check the issue with the curtain and make sure it closes the way it should.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
It wasn’t the best but it was ok
Stayed 3 nights in Jul 2021
Response from Deanna on 27 Jul 2021
Thank you for your feedback and stying with us

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and I will use hotel.com again
Stayed 1 night in Jul 2021
Response from Deanna on 18 Jul 2021
Thank you for your feedback and stying with us

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good location, good selection of TV channels, clean.
Stayed 4 nights in May 2021
Response from Deeana on 2 Jun 2021
Thank you for your feedback and stying with us

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I wish I have read real Gud about the hotel no pool if would have found sum thing better I drive Althea way from Miami the bed was very bad I paid to much money I wish I have book me a room in Miami I love useing Expedia thank u and have a bless day🙏
Stayed 2 nights in May 2021
Response from Deanna on 26 May 2021
Thank you for your feedback and sorry for inconvenience

6/10 Okay

Susane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very out dated and reeked of cigarettes. Pillows were flat. You get what you pay for.
Stayed 1 night in Mar 2021
Response from deean on 21 Mar 2021
dear susane thank you for staying with us and sorry for inconvenience

4/10 Poor

Robyn

Disliked: Cleanliness, staff & service, property conditions & facilities
There wee roaches in the room,very dark,missing lighting,couldn't see to adjust air condtioning
Stayed 1 night in Mar 2021
Response from deanna on 18 Mar 2021
dear robyn sorry for the inconvenience we take care this matter and working adding more lights thank you sorry agian

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never sgain
I couldn’t stay any length of time in the room before I just had to go! Clearly they do not clean the rooms at all because there are used syringes everywhere.. I had to get out of there because I felt disgusted
Stayed 1 night in Mar 2021
Response from deeana on 15 Mar 2021
dear amber we are sorry that happened we will address any concerns this matter we wise you safe travels

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from General Manger on 6 Jan 2021
Thank you for staying with us when you was in town. Hope to be able to serve your needs again next time you are in town.

8/10 Good

Tauris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from General Manger on 6 Jan 2021
Thank you for staying with us when you was in town. Glad you enjoyed your stay and we hope we can serve you again when you are back in town.

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service, room comfort
Just average
Front desk staff accommodated, no elevator and we have special needs. No breakfast grab and go or even coffee. Left over soap pieces in the room.
Stayed 1 night in Oct 2020
Response from General Manger on 30 Oct 2020
First thank you for staying with us when you was in town. I am sorry for any issues you may have had on your stay. I am sorry about the breakfast, but we no longer serve breakfast. I will talk with housekeeping staff about the cleanliness of your room.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from General Manger on 30 Oct 2020
First thank you for staying with us. I am sorry for any issues you had on your stay.

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Visit
Our experience was good. The hotel is located near a busy intersection, but restaurants are nearby, so - all in all - everything went well.
Stayed 1 night in Sep 2020
Response from dean on 30 Sept 2020
Thanks for stying with us we appreciate your feedback

8/10 Good

Ryann

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from dean on 30 Sept 2020
thank you for stying with us

8/10 Good

Daniel

Stayed 1 night in May 2020
Response from DinoP on 29 May 2020
Thank you for staying with us