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Reviews of ibis Styles Albany

3.5 out of 5
ibis Styles Albany
369 Albany Highway, Orana, WA

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 1002 reviews" "
Rating 8 - Good. 395 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Craig

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked for two nights for 3 people and upon arrival we checked into our room and when we went to go to bed we pulled the sheets back to find a large patch of dust on the bottom sheet, excessive dust inside the light shade, dust on top of the tv plus bad dust and mould on the window. We confronted the reception the next morning as they weren’t open at the time we discovered the issues and so they upgraded us to another bigger and “nicer” room. It was a more pleasant style of accommodation but there was also bad mould in the shower and dust on the exhaust fan in the window, the kettle only worked when you held the switch down, the wifi didn’t work at all and the restaurant was closed. The tv only had two working free to air channels and nothing else. Over all not a very pleasant stay.
Stayed 2 nights in May 2024

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just good all round.
Stayed 1 night in May 2024

4/10 Poor

Colin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This motel is old and tired. There were only VERY basic provisions EG soap towels kettle 2 cups. No toaster,no plates no cutlery. Car was vandalised during our stay.
Stayed 2 nights in May 2024
Response from Ibis Team on 13 May 2024
Dear Colin,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping team, thank you giving us the opportunity to review our performance and improve. Also we have sent the camera footage to the police Regards, ibis Styles Albany team

6/10 Okay

Denise

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Very tired and old furnishings
Stayed 1 night in May 2024
Response from Ibis Team on 13 May 2024
Dear Denise,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

8/10 Good

GAVIN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. We had the family room but a bit noisy close to the main road. Cutlery in the room, but no plates. The continental breakfast was good. Happy with the friendly check in/out. Dissapointed that the Bar and Restaurant was closed for dinner. No accessable power points in the second room. Had to move the chest of drawers to access the only one. Overall, happy with our stay.
Stayed 3 nights in Apr 2024
Response from Ibis Team on 30 Apr 2024
Dear Gavin,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service
Great location. However shower and wifi were terrible. Shower had no pressure or hot water really. Wifi didn't work. When travelling all you ask for is a good shower and Wifi. Got neither unfortunately. Breakfast was nice however we didn't eat there until the last day as we were told restaurant was closed.
Stayed 2 nights in Apr 2024
Response from ibis team on 26 Apr 2024
Dear Vanessa,Thank you for taking the time to leave use a review.We have revied your feedback with our housekeeping and maintenance teams, thank you for giving use the opportunity to review our performance and improve ]regards ibis Styles Albany Team

4/10 Poor

Edward

Disliked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Monir

Travelled with family
Liked: Cleanliness
Need to improve cleanliness a little more
Stayed 2 nights in Apr 2024
Response from Ibis Team on 16 Apr 2024
Dear Monir,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping team, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

4/10 Poor

Bruce

Business traveller
Disliked: Cleanliness, property conditions & facilities
The general condition of the property was tired and old but when trying to shower there was no hot water in the shower and very little pressure. Not a great way to start the day.
Stayed 1 night in Apr 2024
Response from Ibis Team on 16 Apr 2024
Dear Bruce,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

2/10 Terrible

Geoffrey

Stayed 2 nights in Mar 2024
Response from Ibis Team on 17 Apr 2024
Dear Geoffrey,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, amenities
Very basic accommodation but suitable for a fantastic stay in Albany. Reasonably priced. A little out of town.
Stayed 3 nights in Mar 2024
Response from Ibis Team on 28 Mar 2024
Dear Chris,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at ibis Styles Albany.Regards,ibis Styles Albany team

4/10 Poor

Dieter

Disliked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Ibis Team on 3 Apr 2024
Dear Dieter,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

2/10 Terrible

Ka Shun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived a little after 6:00pm, the person at the reception told us that the reception was closed and directed us to follow the check in instruction on the front door. We couldn’t find that, as well as the reception person, as it was wrongly displayed when the door is open, she was extremely rude. Terrible hygiene in the rooms, a dead bug on the pillow, a worm on the bed and heaps of dust behind the curtain. We can provide photos if needed. No Wi-Fi and restaurant as listed in the information on Expedia. Payment option other than Credit Card is not available, and the Credit Card surcharge was not stated in any information. Give us a very bad impression of Albany and Expedia.
Stayed 1 night in Mar 2024
Response from Ibis Team on 15 Mar 2024
DearKa Shun ,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and comfortable. Good beds and showers. Basic motel style , you can drive to your doorstep. We had room in back #43 which is likely quieter then those on front. Restaurant was not open so can’t comment. Not a lot of eateries within walking distance but only a short drive to downtown area and waterfront. Good fridges in room. Overall good value for the price and we certainly would stay again.
Stayed 2 nights in Mar 2024
Response from Ibis Team on 14 Mar 2024
Dear Kenneth,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team

6/10 Okay

Mitchell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ibis Team on 15 Mar 2024
Dear Mitchell,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

4/10 Poor

Kasey, Warnbro

Business traveller
Disliked: Cleanliness, property conditions & facilities
The place is really old and tired with skirting boards looking like they’ve been chewed by mice Dust on the sides and the bathroom grouting old and very stained The place looks like it’s out of the 1970s The one staff member I met was very friendly and accommodating though one saving grace for the place
Stayed 1 night in Feb 2024
Response from Ibis Team on 14 Mar 2024
Dear Kasey,We very much appreciate your comments regarding your stay at ibis Styles Albany.We are glad that you found our staff friendly and helpful but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, ibis Styles Albany team

4/10 Poor

Reginald

Disliked: Cleanliness, staff & service, property conditions & facilities
So called deluxe room was not even standard
Stayed 4 nights in Feb 2024
Response from Ibis Team on 15 Mar 2024
Dear Reginald,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

6/10 Okay

Guangnan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ibis Team on 15 Mar 2024
Dear Guangnan,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

4/10 Poor

Donna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Reception did not explain what was available and times the dining room would be open for breakfast a sign was visible but no times specified. It was an inconvenience when asked what was accessible
Stayed 1 night in Feb 2024
Response from Ibis Team on 25 Feb 2024
Dear Donna,Thank you for taking the time to leave us a review. We have reviewed your feedback with our guest services teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

6/10 Okay

Kathy

Stayed 1 night in Feb 2024
Response from Ibis Team on 15 Mar 2024
Dear Kathy,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

4/10 Poor

Glenn

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was rock hard and the room had a bad smell.
Stayed 2 nights in Feb 2024
Response from Ibis Team on 6 Feb 2024
Dear Glenn ,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

4/10 Poor

Aasish

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusty and not so clean. Small fridge in the room was like not cleaned from the ages.
Response from Ibis Team on 6 Feb 2024
DearAasish,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

4/10 Poor

Abraham

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibis Team on 6 Feb 2024
Dear Abraham,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

6/10 Okay

Evan

Liked: Staff & service
Disliked: Room comfort
NO GOOD FOR SLEEPING
BED VERY UNCOMFORTABLE
Stayed 2 nights in Jan 2024
Response from Ibis Team on 24 Jan 2024
Dear Evan,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean and tidy. Power point near the bed would be nice thou. I’m been very picky. Recommend stay here.
Stayed 1 night in Jan 2024
Response from Ibis Team on 24 Jan 2024
Dear Trevor,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team

6/10 Okay

Varinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
In one room air con not working and whenever you turn the water on it’s hammering noise coming all night. Otherwise other room is all good.
Stayed 1 night in Jan 2024
Response from Ibis Team on 24 Jan 2024
Dear Varinder,We very much appreciate your comments regarding your stay at ibis Styles Albany.But we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, ibis Styles Albany team

2/10 Terrible

RONNY FERNAN

Stayed 2 nights in Jan 2024
Response from Ibis Team on 6 Feb 2024
DearRonny,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

10/10 Excellent

Xiaofei, Belgrave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibis Team on 6 Feb 2024
Dear XiaofeiThank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

8/10 Good

Marilyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Was handy & pet friendly. Suited our needs. Easy access.
Stayed 2 nights in Jan 2024
Response from Ibis Team on 24 Jan 2024
Dear Marilyn,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at ibis Styles Albany.Regards,ibis Styles Albany team

6/10 Okay

Bree

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property could do with more than one washing machine. Staff were friendly. Facilities appeared old & dark.
Stayed 5 nights in Dec 2023
Response from Ibis Team on 6 Feb 2024
Dear Bree,We very much appreciate your comments regarding your stay at ibis Styles Albany.We are glad that you found our staff friendly and helpful but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, ibis Styles Albany team

6/10 Okay

Murray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibis Team on 6 Feb 2024
Dear Murray,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

6/10 Okay

Silvia

Travelled with family
Disliked: Cleanliness
Too expensive for such an outdated hotel
Stayed 2 nights in Dec 2023
Response from Ibis Team on 6 Feb 2024
DearSilvia,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

4/10 Poor

Nuradin

Disliked: Cleanliness, property conditions & facilities
The rooms were not clean, dust everywhere, hair On my way! The bed and the bathroom floors.
Stayed 1 night in Dec 2023
Response from Ibis Team on 24 Jan 2024
Dear Nuradin,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

6/10 Okay

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Ibis is definitely a budget accomodation however the rooms are serviced every day, the staff were lovely and helpful. What I didn’t like was that I was “upgraded” to a room with king bed which meant our daughter only got a roll out bed which was saggy and not that comfy. The king bed however was very comfortable. The room is quite aged and with visible signs of breaking and entering via the front door. Some additional lighting might be nice and perhaps some updating so they don’t feel so old.
Stayed 2 nights in Dec 2023
Response from Ibis Team on 31 Dec 2023
Dear Kylie,We very much appreciate your comments regarding your stay at ibis Styles Albany.We are glad that you found our staff friendly and helpful but we were very disappointed to read of the presentation of your room, we will immediately review the feedback with our housekeeping and maintenance teams. We strive to continuously improve and will use this feedback to review the quality of our services.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Kind regards, ibis Styles Albany team

6/10 Okay

Julie

Travelled with partner
Relatively clean - old and in need of renovations - comfy bed though. Average but okay
Stayed 1 night in Dec 2023
Response from Ibis Team on 31 Dec 2023
Dear Julie,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

4/10 Poor

Lucy

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Last Resort
We paid nearly $700 for this room for two nights, which we felt was exploitatively high given the time of year (between Christmas & New Year). The room was extremely run down (old carpets and curtains, cigarette smell, crispy old blankets, no working WiFi, poor lighting). Despite having to wait until well after 2pm to check in, on account of the room needing to be “cleaned” the room was not clean, the carpets hadn’t been vacuumed, skirting boards were revolting, the grout in the bathroom was unclean and there was mould on the back of the door, there was dust on the shelves. Would avoid at all costs.
Stayed 2 nights in Dec 2023
Response from Ibis Team on 24 Jan 2024
Dear Lucy,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

2/10 Terrible

Manraj

Stayed 1 night in Dec 2023
Response from Ibis Team on 6 Feb 2024
Dear Manraj,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

6/10 Okay

Rebekah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking needs a desperate upgrade to allow for larger cars. Access upstairs was only via one point and if cars parked there can’t get larger cases through with risking damage to cars. Can’t walked down front of cars where it would be safer but have walk behind with cars barely able to fit if cars are driving past. Couldn’t use balcony as filthy, heavy dust on bedside table and walls not cleaned around the toilet. Kettle etc there but no power point to use unless unplugging tv or fridge. Service at front desk was friendly and easy to deal with. Didn’t bother reporting the lack of cleanliness during stay as we were literally only there the sleep and didn’t hang around. Reply when reported on leaving was ‘Sorry we will let them know’ No remuneration offered. Noise was the Albany Hwy and we were in the room backed onto there. Will we stay again? No
Stayed 3 nights in Dec 2023
Response from Ibis Team on 31 Dec 2023
Dear RebekahThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

6/10 Okay

Masih

Stayed 2 nights in Dec 2023

4/10 Poor

Monica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hi Your property could do with a make over, it’s very tired The TV hand set for changing channels etc dident work We couldn’t get on the Internet even though it was advertised with internet The advert said there was a restaurant on site and it’s been close for months , so would want to upgrade that advert The result we would never stay there again Monica Corbett
Stayed 2 nights in Nov 2023
Response from Ibis Team on 3 Dec 2023
Dear Monica,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities
Needed upgrading
Stayed 2 nights in Nov 2023
Response from Ibis Team on 3 Dec 2023
Dear Susan,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

8/10 Good

geoffrey

Liked: Cleanliness, staff & service
Disliked: Amenities
it needs a good clean up on the outside and needs food and beverage sorted out
Stayed 2 nights in Nov 2023
Response from Ibis Team on 3 Dec 2023
Dear Geoffrey,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team

4/10 Poor

Michael

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property is run down and needs a complete face lift. The rooms are old and need to be updated.
Stayed 1 night in Nov 2023
Response from Ibis Team on 3 Dec 2023
Dear Michael,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

6/10 Okay

adrian

Travelled with partner
Disliked: Property conditions & facilities
I felt that the property need to be renovated and upgraded, the furnishing are outdated and old. Also, no mention that the restaurant grill will be closed when i placed the booking.
Stayed 2 nights in Nov 2023
Response from Ibis Team on 10 Nov 2023
Dear Adrian,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big kingsize bed, ckose to town and eccellebt customer service 👍
Stayed 2 nights in Oct 2023
Response from Ibis Team on 22 Oct 2023
Dear Clinton,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was convenient for our purposes. It was nice & quiet & had plenty of parking.
Response from Ibis Team on 22 Oct 2023
Dear Stella,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay. Very comfortable and clean. I like the old world decor. Don't ever modernise it. Keep the old world alive. Great place to rest your head.
Stayed 1 night in Oct 2023
Response from Ibis Team on 17 Oct 2023
Dear Dean,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Ibis Team on 17 Oct 2023
Dear Jane ,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at ibis Styles Albany.Regards,ibis Styles Albany team

6/10 Okay

Francois

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ibis Team on 22 Oct 2023
Morning Francois, Thank you for taking the time to leave use a score.Have a great day The ibis Team.

6/10 Okay

Kim

Disliked: Staff & service
Not customer focus
We were given a room upstairs. I told the receptionist that my husband injured his leg playing beach cricket with the grandkids & if she could change my room to the ground floor. She said yes but I have to pay extra for the same room. That was disappointing. I have been booking with hotels.com for a long time & had frequent ibis hotel. That was the disappointment.
Stayed 1 night in Sep 2023
Response from Sue on 3 Oct 2023
Dear Kim,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team