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Very clean and nice facilities. Friendly and helpful staff.
April
Stayed 7 nights in May 2024
Response from CC - Guest Relations Manager on 25 May 2024
Hi April! Thank you for your positive feedback. We're delighted to hear that you found our facilities to be clean and nice, and that our staff were friendly and helpful during your stay. Providing a welcoming and comfortable experience for our guests is our top priority, and we're glad that we could meet your expectations.We appreciate your kind words, and we hope to have the opportunity to welcome you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please feel free to let us know.
Response from CC - Guest Relations Manager on 15 May 2024
Hi Kyle! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from CC - Guest Relations Manager on 9 May 2024
Hi Yuan! We're glad to hear that you found everything to your satisfaction. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your stay is as pleasant as possible. Thank you for choosing us, and we hope to welcome you back soon!
The staff was amazing. And the rooms really good, with a clean bath and plenty soap, shampoo and conditioner.
Ignacio
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 9 May 2024
Hi Ignacio! We're thrilled to hear that you had such a positive experience with our staff and found our rooms to be comfortable and well-equipped. Providing exceptional service and amenities is our priority, and we're delighted that our team exceeded your expectations during your stay. It's wonderful to know that you found the bathroom clean and well-stocked with soap, shampoo, and conditioner. Your kind words mean a lot to us, and we truly appreciate your feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.
All of the staff were very friendly and accommodating. The breakfast was really good. We enjoyed the little extras they provided (complimentary cookies, make up remover, etc). We love that this location was close to White Sands NP and they had sleds to borrow for the sand dunes. They were also knowledgeable about the dunes and offered tips.
Christopher
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 4 May 2024
Hi Christopher. We're thrilled to hear that you had such a positive experience during your stay! Providing friendly and accommodating service, as well as offering enjoyable amenities, is what we strive for, and we're delighted that you appreciated our efforts. It's great to hear that you enjoyed the breakfast and the little extras we provide, as well as our convenient location and the sleds for the sand dunes. We're always happy to share tips and knowledge about the area with our guests to enhance their experience. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Response from CC - Guest Relations Manager on 4 May 2024
Hi Thomas. We're glad to hear that our hotel's location was convenient for you and your family during your stay. Providing a convenient and accessible location for our guests is important to us, and we're pleased that our proximity to your family made your visit more comfortable. If there's anything else we can do to enhance your experience or if you need any assistance during your stay, please don't hesitate to let us know. We're here to help in any way we can.
Response from CC - Guest Relations Manager on 28 Apr 2024
Hi Yichang! We're glad to hear that you had a very nice experience! Providing a positive and enjoyable stay for our guests is our goal, and we're pleased that we could meet your expectations. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future!
Response from CC - Guest Relations Manager on 28 Apr 2024
Hi Ryan! We're pleased to hear that you found our staff to be nice! Providing friendly and helpful service is important to us, and we're glad that our team members made your stay enjoyable. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear David,We're thrilled to hear that you had a wonderful experience! If there's anything specific that made your stay enjoyable or if you have any feedback to share, please feel free to let us know. We're here to ensure that your future stays are just as delightful. Thank you for choosing us, and we look forward to welcoming you back again soon!
Check in was quick and luggage carts available. Only one elevator for entire facility so can be slow to get to and from room. Beds are comfortable and rooms reasonably equipped. Restaurants are nearby and easily walkable.
Paul
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Paul, Thank you for sharing your feedback about your recent stay. We're pleased to hear that your check-in process was quick and that luggage carts were readily available for your convenience. However, we apologize for any inconvenience caused by the limited number of elevators. We understand that this can lead to delays, especially during peak times, and we appreciate your patience.It's great to know that you found the beds comfortable and the rooms adequately equipped for your needs. We're also glad that you found nearby restaurants easily accessible.Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guest experience. If there's anything else we can do to enhance your future stays or if you have any further feedback, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!
Great location near White Sands National Park. And the hotel offered complimentary sleds for White Sands. One block walk to the best winery in the area!
Jill
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Jill, Thank you for sharing your positive experience at our hotel. We are thrilled to hear that you enjoyed the location, especially our proximity to White Sands National Park and the local winery just a block away. It's great to know that the complimentary sleds added to your enjoyment and convenience during your visit to the park.We strive to provide thoughtful amenities and a prime location to enhance our guests' experiences, and your feedback confirms that these efforts are appreciated. We look forward to welcoming you back soon for another wonderful stay. Thank you for choosing us for your travel needs.Sincerely,
Everything was lovely at this property except we could hear way too much in our room.
lisa
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear lisa, Thank you for taking the time to provide feedback about your stay with us. We are pleased to hear that you found everything lovely at our property, but we apologize for the noise issues you experienced in your room. Providing a quiet and comfortable environment is crucial for a relaxing stay, and it seems we missed the mark in this aspect during your visit.We are actively working on solutions to enhance sound insulation in our rooms to ensure that noise disturbances are minimized for our guests. Your comfort is important to us, and we appreciate your bringing this issue to our attention. We hope to have the opportunity to welcome you back and provide a more serene and restful experience. Thank you once again for choosing to stay with us.Sincerely,
10/10 Excellent
Austin
14 Apr 2024
Austin
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Austin, Thank you for taking the time to leave a perfect rating regarding your recent stay. We strive to offer a genuinely one-of-a-kind experience, and we are delighted to have been able to meet and surpass your expectations. We would love to welcome you back to our hotel in the future.Sincerely,
10/10 Excellent
Neeraj, Kirkland
Travelled with family and small children, Travelled with group
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Neeraj, It's wonderful to hear that you had a great experience! We appreciate your feedback and look forward to your next visit. Thank you for choosing to stay with us!Sincerely,
I traveled with my family. The staff was very helpful and friendly. We enjoyed the breakfast. Staff was very friendly and helpful. Stay two nights the grandkids enjoyed the indoor swimming pool and hot tub.
Paul
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Paul, It's wonderful to hear that you and your family had an enjoyable stay with us! We're delighted that the friendliness and helpfulness of our staff enhanced your experience, and that you all appreciated the breakfast offerings. It's also great to know that the indoor swimming pool and hot tub were highlights for your grandchildren. We strive to make our hotel a comfortable and enjoyable place for guests of all ages, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us for your family trip!Sincerely,
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Eric, Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,
10/10 Excellent
Pamela
6 Apr 2024
Pamela
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 28 Apr 2024
Hi Pamela! Thank you for leaving us a perfect rating! It was a pleasure providing you with quality service. We would love to have you back for another positive experience.
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear or,Thank you for sharing your feedback regarding the hot breakfast. We strive to provide a satisfying dining experience for all our guests, and it is disappointing to hear that we did not meet your expectations in this area. We will review our breakfast offerings and consider making necessary improvements to ensure a more enjoyable experience for all guests in the future. We appreciate your input as it helps us to enhance our services and we hope to have the opportunity to better serve you next time.Sincerely,
Wonderful staff and free sleds (and wax) to borrow for white sands—huge savings for a family of 5! The room was clean and comfortable and everyone who worked there was kind of helpful. Highly recommend if you are visiting white sands!
Catherine
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Catherine, Thank you for your kind words and high recommendation! We are thrilled to hear that you and your family enjoyed your stay, especially with the complimentary sleds and wax for exploring the white sands. It's wonderful to know that the cleanliness and comfort of your room met your expectations and that our staff's helpfulness made a positive impact on your experience. We aim to provide thoughtful amenities and excellent service to enhance our guests' visits, and we're glad we could contribute to making your trip both enjoyable and economical. We look forward to your next visit!Sincerely,
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Kerry, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
8/10 Good
Nicole
Travelled with family and small children
31 Mar 2024
Liked: Cleanliness, staff & service, amenities
The hotel staff was friendly and helpful! The hotel was clean and nice. We enjoyed the pool and jacuzzi. Our room wasn't dirty, but it had a musty smell to it, like something was moist in the room that sat awhile.
Nicole
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Nicole, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Ira, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
They offer free sled rental for white sands park. The front desk attendants at all times were friendly, knowledgeable and had a lot of good information.
Julia
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Julia, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
Excellent location, in the heart of the city and so close to White Sand dunes. Plenty of dining options in walkable distance. Nice swimming pool and Jacuzzi. Nice hot breakfast for sure. 24 hours coffee for coffee lovers.. and not to forget they provide sand sliders for san dunes for free to use, so no need to buy one
Rupin
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Rupin, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Vidyasagar, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!
All Staff are knowledgeable very helpful very efficient.. THANKYOU!
Carl
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Carl, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Kensuke, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Very friendly staff! They also have sleds for White Sands.
Laura
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 10 Mar 2024
Hello Laura, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
Response from MP - Guest Relations Manager on 10 Mar 2024
Hello Jeff, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Rafael, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
Response from MP - Guest Relations Manager on 28 Feb 2024
Hello Cesar, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Dave, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Cindy, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
Response from MP - Guest Relations Manager on 21 Feb 2024
Hello Mingrui, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
Nice comfy room. Clean and quiet. Overall good stay.
victor
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 21 Feb 2024
Hello Victor, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
Nice place with close dining options, easy parking, and near white sands National park.
Taylor
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Taylor, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Sharon, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
10/10 Excellent
Fei-lin
5 Feb 2024
Liked: Property conditions & facilities
Fei-lin
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Fei-lin, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
6/10 Okay
Bernardita, Pasadena
Travelled with family
2 Feb 2024
Liked: Cleanliness, amenities
No helpful the staff
Bernardita
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello Bernardita, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
Indoor swimming pool which my kids enjoyed a lot! Nice breakfast and we had a very restful night in this clean and convenient hotel.
Lisa
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello Lisa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
10/10 Excellent
Jorge
24 Jan 2024
Liked: Cleanliness, amenities
Jorge
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Jorge, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Ken, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
6/10 Okay
Peter
20 Jan 2024
Liked: Cleanliness, staff & service
Peter
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Peter, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Roni, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Salomon, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Leopoldina, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
10/10 Excellent
Long
4 Jan 2024
Long
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Long, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
Very nice staff. Outstanding breakfast with lots of cold and hot options!
Jeffrey
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 3 Jan 2024
Hello Jeffrey, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.