Indoor pool, 7 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of DoubleTree by Hilton Resort & Spa Marjan Island

5 out of 5
DoubleTree by Hilton Resort & Spa Marjan Island
Marjan Island Boulevard, Ras Al Khaimah

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 518 reviews" "
Rating 8 - Good. 180 out of 518 reviews" "
Rating 6 - Okay. 69 out of 518 reviews" "
Rating 4 - Poor. 40 out of 518 reviews" "
Rating 2 - Terrible. 26 out of 518 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in May 2024
Response from Pieter Van Beugen, General Manager on 15 May 2024
Dear Svetlana,Thank you for sharing your experience!It was an absolute delight to have welcomed you to our resortDoubletree by Hilton Resort & Spa Marjan Island. We havereviewed your recent stay at our hotel and we appreciate yourfeedback.Your wonderful comments make our efforts so much moreworthwhile knowing they are appreciated.I do hope that we will have the opportunity of welcoming youback to stay with us again in the future.Warm Regards,Pieter Van BeugenGeneral Manager

4/10 Poor

Verified traveller

Not a 4-5 star hotel
The hotel is okay if you are just looking for a cheap getaway, but from a 4-5 star hotel I expected better things. The quality and choice of food and drink was really poor. If I had known then I wouldn’t have paid for all inclusive as it was a massive waste of money. All the bars and entertainment close early too which was disappointing. It wasn’t dirty but I wouldn’t say the hotel was entirely clean either. Table service is slow at all food times and plates/cutlery still wet and felt unhygienic.
Stayed 1 night in Feb 2024
Response from Pieter Van Beugen General Manager on 29 Feb 2024
Dear Anonymous,Thank you for taking the time to review us and I am terriblysorry to hear of the shortcomings encountered during yourrecent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provideyou with a great experience that you well deserve. Until then Iremain with sincere apologies.Kind regards,

6/10 Okay

Islam

Travelled with family
Liked: Cleanliness, room comfort
Food quality was poor at breakfast & dinner and limited options. Restaurants staff aren’t professional.
Stayed 2 nights in Jan 2024
Response from Pieter Van Beugen General Manager on 10 Feb 2024
Dear Islam,Thank you for taking the time to review us and I am terribly sorry tohear of the shortcomings encountered during your recent stay. Wehighly value your input as it will assist us in improving our servicelevels.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,

6/10 Okay

Vinicius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We opt for the 'all-inclusive' package, however, was very disappointing. Very limited options for drink and eat. Also, the food offered was average. I would not recommend.
Stayed 2 nights in Dec 2023
Response from Pieter Van Beugen General Manager on 10 Feb 2024
Dear Vincius,Thank you for taking the time to share your review on your recentstaying experience with us.It is unfortunate that we were not able to meet up to yourexpectations. I have shared your feedback to the team especially onbetter communication with our guests for the packages and optionsavailable for upgrades to ensure that our guests are able to enjoythe facilities better.Once again, thank you for sharing and we do hope to have theopportunity of welcoming you back to our family.Kind regards,

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodation and facilities. Water sports and beach position excellent. Breakfast buffet too noisy and busy.
Stayed 6 nights in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear paul,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,

10/10 Excellent

Ramy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay, we as a family enjoyed a lot. The hotel is very clean, well organised and the staff is so helpful.
Stayed 3 nights in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Ramy,Thank you for taking the time to share your recent experience andfor giving us perfect feedback. We are expecting to welcome youback to our hotel next time you will travel to our area - please letme know if we can assist with booking and arrangements.Kind Regards,

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay!
the hotel is huge and nice to stay in, my only feedback was regarding the breakfast as it was not as it should be! the pool temperatures was controlled while the water at the kids water park was extremally cold!
Stayed 2 nights in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Ahmed,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Breakfast was limited The water in Kids playing area are so cold
Stayed 2 nights in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
DearThank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,

10/10 Excellent

Amal

Stayed 1 night in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Amal,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,

10/10 Excellent

Tushar

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great property for families and kids while retaining adult only areas for guests who don’t come with kids. Good sized rooms, excellent staff and plenty of activities for everyone. This resort is my and my family’s top 2 destinations in UAE. However, there are a few small issues that I noticed. I got the impression that some (very few) facilities are struggling due to their age and with the huge influx of guests. Toilets near the pool and Pirate ship splash pad were clogged one day. Splash pad showed signs of wear and tear. Kids club has limited options and also needs a refresh. Breakfast options for vegetarians was limited. But these are very small issues and overall the resort facilities and staff are amazing, among the best I have experienced in UAE. Highly recommended!
Stayed 1 night in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Tushar,Thank you for sharing your review with us.It is great to hear that you had a wonderful time and enjoyed withthe services and facilities that we have offer.We also hope that you brought back some memorable momentsduring your stay at property.We have taken note of your comments and shared them withrelevant department leaders as we constantly strive to improve ourguests' experience with us.Our purpose is, and will always be, to deliver a memorable serviceto each and every guest in our resort.We look forward to welcoming you back in the not too distantfuture and assure you of our best of attention and services at alltimes.Kind regards,

6/10 Okay

Mehtab

Stayed 3 nights in Dec 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.********************************************DearWe are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Paul,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,

10/10 Excellent

Muhammad Ali

Stayed 3 nights in Oct 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Muhammad Ali,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind Regards,

2/10 Terrible

Ocean

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is outdated and few amenities inside the rooms. Our bidet in our room is rusty and we are so scared to use it. The TV was an outdated one, the air conditioning was too noisy as well. Didn’t sleep well and the pillows in our room are not that good it flattens all the time. The buffet if you are on a all inclusive has fewer selections, same set of appetizers everyday no fruits such as blueberries, and other berries. Better to choose the ultra inclusive which u can eat everything. I was so totally disappointed since it was our first time here. It did not met my expectations at all since it was nice on the picture.
Stayed 1 night in Oct 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Ocean,Thank you for taking the time to review us and I am terriblysorry to hear of the shortcomings encountered during yourrecent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provideyou with a great experience that you well deserve. Until then Iremain with sincere apologies.Kind regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Pieter Van Beugen, General Manager on 10 Feb 2024
Dear Anonymous,Greetings! Thank you for taking the time to share your experienceabout your recent stay at our hotel.Please accept our sincere apology if your experience this time wasnot up to your expectation. Your comment is forwarded to theconcerned managers to take the necessary action.The entire team looks forward to the pleasure of welcoming youback very soon.Kind Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Large resort with good family options
A big resort with lots of beachfront and plenty to keep the kids occupied. Rooms are okay with good space and all the basics. However the Hilton TV system is terrible and when it actually loaded we were unable to connect any devices to it from the built-in Hilton menu. If you've got a Samsung TV remote at home, bring it with you and simply use the Screen Mirroring built into the actual TV OS. Each night we had to register with the front desk about noise complaints for the guests upstairs and although this can happen anywhere, a good hotel knows how to respond quickly to resolve the situation for guests. Here we had no luck and the front desk didn't do anything and was very disappointing. So lots of good with the trip, but unfortunately lots of bad and wouldn't stay there again (given so many competing options next door and nearby).
Stayed 2 nights in Jul 2023
Response from Pieter Van Beugen , General Manager on 6 Aug 2023
Dear Guest ,Thank you for taking the time to review us and I am very sorry to hear of the shortcomings encountered during your recent stay. We highly value your input as it will assist us inimproving our service levels.We hope to redeem your faith in us, and to one day provide you with a great experience that you well deserve. Until then I remain with sincere apologies.Kind regards,Pieter Van BeugenGeneral Manager

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Pieter on 24 May 2023
Dear Hany,Thank you for taking the time to share your review with us.We are delighted to know that you had a pleasant stay,We are expecting to welcome you back in near future.Kind Regards,Pieter Van BeugenGeneral Manager

10/10 Excellent

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for kids with family
Good service and different feasibility And I liked the kids club
Stayed 1 night in May 2023
Response from Pieter on 21 May 2023
Dear MOHAMMED,We are truly heartened to receive your generous review. Thank youfor letting us know how much you enjoyed it, we are especiallypleased that you felt well-looked after. We look forward to havingyou with us again in the near future.Kind regards,Pieter Van BeugenGeneral Manager

6/10 Okay

Badr

Stayed 1 night in Mar 2023
Response from Pieter Van Beugen , General Manager on 13 May 2023
Dear Badr,Thank you for sharing your review with us.It was an absolute delight to have welcomed you to our resortDoubletree by Hilton Resort & Spa Marjan Island.We have reviewed your recent stay at our hotel and we appreciateyour feedback.Your wonderful comments make our efforts so much moreworthwhile knowing they are appreciated.I am sorry to hear that at some point shortcomings encounteredduring your recent stay hence we highly value your input as it willassist us in improving our service in certain level of highlightedconcerns.We hope to redeem your faith in us, and to one day provide youwith a great experience that you well deserve.Until then I remain with sincere apologies.Kind regards,Pieter Van BeugenGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
checkin took time, however, overall it was a pleasant trip
Stayed 1 night in Mar 2023
Response from Pieter Van Beugen , General Manager on 13 May 2023
Dear Guest ,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!With kind regards, Pieter Van BeugenGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Really love this hotel - good location on the lagoon and lots of good facilities. Great breakfast - loads of option and now included with room price.
Stayed 2 nights in Mar 2023
Response from Pieter Van Beugen , General Manager on 13 May 2023
Dear Guest ,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!With kind regards, Pieter Van BeugenGeneral Manager

10/10 Excellent

lucas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families.
Stayed 6 nights in Mar 2023
Response from Pieter Van Beugen , General Manager on 13 May 2023
Dear Lucas,Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time and we look forward to welcome you back in the near future.In the meantime, please stay safe!With kind regards, Pieter Van BeugenGeneral Manager

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Double Tree By Hilton Resort & SPA Marjan Team on 20 Mar 2023
Dear Donal , we would like to thank you for staying with us and glad to learn that you have enjoyed you recent stay .hope to welcome you again at the nearest future.

10/10 Excellent

Laura

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Double Tree By Hilton Resort & SPA Marjan Team on 19 Feb 2023
Dear LauraThank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time, and we look forward to welcoming you back in the near future.In the meantime, please stay safe!Kind Regards,Double Tree By Hilton Resort & SPA Marjan Island Team

10/10 Excellent

Shams

Stayed 2 nights in Dec 2022
Response from Pieter Van Beugen , General Manager on 13 May 2023
Dear Shams , Thank you for sharing your review on your recent stay with us.It is great to hear that you had a wonderful time, and we look forward to welcoming you back in the near future.In the meantime, please stay safe!With Kind Regards,Pieter Van Beugen , General Manager

10/10 Excellent

NALIN

Stayed 2 nights in Dec 2022

10/10 Excellent

kalpna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Prateek

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything perfect except the food and food servic
Everything perfect except the food and food servic
Stayed 2 nights in Dec 2022

8/10 Good

Zeeshan

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

M.MOUSTAFA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect stay! Relaxing and beautiful! Highly recommended.

10/10 Excellent

ANDRES, itta bena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, is the only word I can say about our stay in the resort. Facilities are nice and elegant, family friendly, rooms comfy and clean, food tasty with many options and the best part...genuine kind and nice people taking care of any guest request. Plus the Colombian singers at night time doing and extraordinary job !!!
Stayed 10 nights in Oct 2022

8/10 Good

Khaled

Stayed 2 nights in Oct 2022

4/10 Poor

Samer

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Average - extremely busy - not a place for a quiet trip away - service was ok - nothing special
Stayed 2 nights in Sep 2022

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Puzante

Stayed 1 night in Jul 2022
Response from Doubletree by Hilton Resort & Spa Marjan Island on 28 Jul 2022
Dear Puzante , Thank you for sharing your review with us. It was an absolute delight to have welcomed you to our resort Doubletree by Hilton Resort & Spa Marjan Island. We have reviewed your recent stay at our hotel and we appreciate your feedback. Your wonderful comments make our efforts so much more worthwhile knowing they are appreciated. I am sorry to hear that at some point shortcomings encountered during your recent stay hence we highly value your input as it will assist us in improving our service in certain level of highlighted concerns. We hope to redeem your faith in us, and to one day provide you with a great experience that you well deserve. Until then I remain with sincere apologies. Kind regards, Doubletree by Hilton Resort & Spa Marjan Island Team

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Double Tree by Hilton Resort & SPA Marjan Island on 28 Jul 2022
Dear Georges , Thank you for sharing your review with us. It was an absolute delight to have welcomed you to our resort Doubletree by Hilton Resort & Spa Marjan Island. We have reviewed your recent stay at our hotel and we appreciate your feedback. Your wonderful rating make our efforts so much more worthwhile knowing they are appreciated. We hope to redeem your faith in us, and to one day provide you with a great experience that you well deserve. Kind regards, Double Tree by Hilton Resort & SPA Marjan Island Team

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally it's very nice hotel, great for families. No much variety in buffet, especially in dinner. Friendly and helpful staff in restaurant and housekeeping.
Stayed 2 nights in Jun 2022
Response from Double Tree by Hilton Resort & SPA Marjan Island on 28 Jul 2022
Thank you for choosing to stay with us, and for taking time to share your feedback on your experience at Double Tree by Hilton Resort & SPA Marjan Island. We have taken note of your comments and shared them with relevant department leaders as we constantly strive to improve our guests' experience with us. Our purpose is, and will always be, to deliver a memorable service to each and every guest in our resort ; please rest assured that we do not intend to make you feel otherwise. Once again, please accept our sincere apologies. We hope you will continue to use Hilton hotels as your lodging of choice, and we look forward to welcoming you back in an effort to provide you the level of service you expect from Double Tree by Hilton Resort & SPA Marjan Island. Warm regards, Double Tree by Hilton Resort & SPA Marjan Island Team

2/10 Terrible

fathi

Stayed 1 night in May 2022

10/10 Excellent

Faysel

Travelled with group
Liked: Staff & service, property conditions & facilities
Really nice hotel and friendly staff
Stayed 1 night in May 2022

10/10 Excellent

Naji

Stayed 1 night in May 2022

10/10 Excellent

Khalid Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed holiday
Nice place for a family holiday Full of East-European tourists The staff are super friendly The location in Marjan Island is secluded. There is a nice mall nearby
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EID BREAK
breakfast not so good
Stayed 2 nights in May 2022

6/10 Okay

Valentin

Liked: Cleanliness, staff & service
Old hotel. It needs to be refreshed
Stayed 2 nights in Apr 2022

8/10 Good

iember

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Started off really rough but after a day, we made our stay exciting. Thank you very much.
Stayed 4 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Booked through hotels.com with breakfast, nobody offered us the bite standard packages due to that. In the last day of my staying I noticed I would pay much less with the all inclusive packages that are offered to guests, but I had no information. Resort is full so you do not get a personal treatment. The amenities are nice and great quality. However, I felt I so ended more than the value I got as I did not have any packages.
Stayed 2 nights in Mar 2022

8/10 Good

QUSAI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Aljazi

Stayed 3 nights in Mar 2022

4/10 Poor

Mounes, Dubai

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Even you upgrade, you will not get what you paid for You need to “fight” for your rights Food is terrible and not fresh. Hotel doesn’t worth 5 stars for sure and it one of my worse experiences.
Stayed 2 nights in Feb 2022