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Reviews of Intercontinental Al Khobar, an IHG Hotel

5 out of 5
Intercontinental Al Khobar, an IHG Hotel
Ibn Bassam Alandalusi Street, Al Khobar

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 127 reviews" "
Rating 8 - Good. 41 out of 127 reviews" "
Rating 6 - Okay. 8 out of 127 reviews" "
Rating 4 - Poor. 4 out of 127 reviews" "
Rating 2 - Terrible. 2 out of 127 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

M. FAWAZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Asaad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and safe. Well appointed room
Stayed 3 nights in Feb 2024

10/10 Excellent

Ghulam, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Feb 2024

10/10 Excellent

Ahmad

Stayed 2 nights in Oct 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Credit to the chain
Great stay in the centre of Khobar, staff could not have been more attentive. Will be returning.
Stayed 7 nights in Aug 2023

8/10 Good

Eric, Deerfield

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Christophe

Stayed 1 night in May 2023

10/10 Excellent

Ghanim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Micharl

Stayed 3 nights in Jan 2023

4/10 Poor

Sofiane

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Horrible stay(s)!!
Unfortunately it will be my last stay in this hotel. Although the staff is trying to be helpful, the service and quality of the room is not up to the standard you should expect. - last time i was charged twice the room after they insisted that my booking (already paid in advance by the company) was not paid and i had to pay a 2nd time. - upon check-in the system was down (as often) so it took a lot of time just to get the room key. - no hot shower in the morning unless you let the water run 20mn before you need it!!! And these days the weather is cold!! Not a pleasant feeling to wake up. - no invoice available upon check-out (had to insist to have it sent by email later on) - last but not least, my window in my room opens on its own due to the strong wind!! Came back at night, it was freezing!! And then in the middle of the night, it happened again!! Best part?? No handle to lock the window!!! I’ve never seen this before.
Stayed 2 nights in Jan 2023

8/10 Good

DMITRIY

Business traveller
Liked: Staff & service, room comfort
below expectations
Stayed 4 nights in Nov 2022

8/10 Good

Fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the late check in althought I sent them the expected arrival time
Stayed 3 nights in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Ranjit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to Stay
Got a big room, quiet spacious. Room was clean .
Stayed 3 nights in May 2022

10/10 Excellent

Ahmed, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they where flexible on early checking
Stayed 2 nights in Mar 2022
Response from Ahmad Shaban Fernandez on 6 Apr 2022
Thank you for your positive rating of our hotel. If there is anything that we can assist you that could make your stay more memorable, please do let us know. Your comments are welcome and this will inspire us to further improve the level of standards we provide to our esteemed guest like you. We thank you for your patronage and looking forward to serving you in the future. With best regards, Ahmad Shaban General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ahmad Shaban on 1 Feb 2022
Dear Valued Guest, Thank you for your positive rating of our hotel. If there is anything that we can assist you that could make your stay more memorable, please do let us know. Your comments are welcome and this will inspire us to further improve the level of standards we provide to our esteemed guest like you. We thank you for your patronage and looking forward to serving you in the future. With best regards, Ahmad Shaban General Manager

10/10 Excellent

abdulaziz

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ahmad Shaban on 6 Jul 2021
Dear Ali, Thank you for your positive rating of our hotel. If there is anything that we can assist you that could make your stay more memorable, please do let us know. Your comments are welcome and this will inspire us to further improve the level of standards we provide to our esteemed guest like you. We thank you for your patronage and looking forward to serving you in the future. With best regards, Ahmad Shaban General Manager

6/10 Okay

Abdulaziz

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
No parking elevator!
No elevator from the parking to the hotel lobby!! The bathroom flooded with water. The receptionists are friendly.
Stayed 1 night in May 2021
Response from Ahmad Shaban on 29 Jun 2021
Dear Abdulaziz, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your feedback. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. We thank you for your patronage and looking forward to serving you in the future. With best regards, Ahmad Shaban General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

10/10 Excellent

Saad

Stayed 2 nights in Dec 2020

6/10 Okay

abdullah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Rami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Marin, Riyadh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Nice clean rooms and very friendly staff. Good location
Stayed 1 night in Aug 2020

10/10 Excellent

Mohamad I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Paul on 12 Mar 2020
Dear Khalid, Thank you for your positive rating of our hotel. If there is anything that we can assist you that could make your stay more memorable, please do let us know. Your comments are welcome and this will inspire us to further improve the level of standards we provide to our esteemed guest like you. We thank you for your patronage and looking forward to serving you in the future. With best regards, Paul C. Dunphy Area General Manager – KSA East and General Manager

10/10 Excellent

Bandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Paul on 12 Mar 2020
Dear Bandar, Thank you for your positive rating of our hotel. If there is anything that we can assist you that could make your stay more memorable, please do let us know. Your comments are welcome and this will inspire us to further improve the level of standards we provide to our esteemed guest like you. We thank you for your patronage and looking forward to serving you in the future. With best regards, Paul C. Dunphy Area General Manager – KSA East and General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020
Response from Paul on 12 Mar 2020
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your feedback. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. We thank you for your patronage and looking forward to serving you in the future. With best regards, Paul C. Dunphy Area General Manager – KSA East and General Manager

10/10 Excellent

faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in intercontinental Al Khobar, Amazing staff, Quite rooms, Comfort. One thing that i did not like as i requested twin beds the size of the bed was little bit small.
Stayed 1 night in Jan 2020
Response from Paul on 12 Mar 2020
Dear Faisal, Thank you for your positive feedback relating to your recent stay in our hotel. It is gratifying to know that your stay was a memorable one. Your comments would certainly inspire and help us further improve the standards of our product and services. We value your patronage and look forward to further opportunities of serving you in your future travels. With best regards, Paul C. Dunphy Area General Manager – KSA East and General Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from General Manager on 16 Oct 2019
Thank you for your positive rating of our hotel. If there is anything that we can assist you that could make your stay more memorable, please do let us know. Your comments are welcome and this will inspire us to further improve the level of standards we provide to our esteemed guest like you. We thank you for your patronage and looking forward to serving you in the future. With best regards, Paul C. Dunphy Area General Manager – KSA East and General Manager

8/10 Good

Abukhalid, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and access. Room space is spacious.
Stayed 1 night in Jul 2019

8/10 Good

Mohanad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for business
Amazing hotel in a good location. The service provided by the staff is first class and the facilities are as you would expect for an Intercontinental Hotel. 5*
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with the nicest and most helpful staff. Very attentive and truly care about the quality of your stay.
Stayed 5 nights in Feb 2019
Response from InterContinental Al Khobar on 19 Feb 2019
Dear Guest, Thank you for sharing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from IC Al Khobar on 30 Jan 2019
Thank you for your rating

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I strongly advise it !!
Stayed 5 nights in Dec 2018
Response from InterContinental Al Khobar on 27 Jan 2019
Thank you for your Feedback

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 2 nights in Dec 2018
Response from InterContinental Al Khobar on 27 Jan 2019
Thank you for your Feedback

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Business Stay
Great hotel for business trip relative to other options in Khobar; Very clean; Comfortable beds; Above average food for the area Staff is generally untrained and doesn't speak English well; Hotel not always accommodating to non-Muslim guests (restaurant closed during fasting times); Poorly equipped gym
Stayed 5 nights in May 2018

10/10 Excellent

Fahadma, Riyadh, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Khobar with nice rooms and great foo
Great hotel, friendly staff, spacious room and great food
Stayed 1 night in May 2018
Response from Fady on 22 May 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fady Sawaya Area General Manager - KSA East and General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all, would stay again.
Generally good, not much in locality, but is good for business in central Khobar. Restaurant choice good, but forced into buffet style, which can be too much if you want to eat light.
Response from Fady on 22 May 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Fady Sawaya Area General Manager - KSA East and General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast was included then cancelled
very expensive for a hotel with no breakfast. I think breakfast should be included. It was very comfortable, clean, with easy access to city center.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Stayed 2 nights in Feb 2018

8/10 Good

Ibraheem

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2018